Richland Center Enrollment Advisor
Resume:
Michelle Degenhardt
**** ********* **** *** ** 608-***-**** adrl2r@r.postjobfree.com
JOB OBJECTIVE: Store Supervisor
SUMMARY
● Exceptional interpersonal skills that contribute to a friendly and efficient working
environment for clients, co-workers, and supervisors.
● Ten years experience in a call center setting.
● Skilled at Microsoft Office applications, including Excel.
● Ten years of experience in an administrative/clerical setting.
● Two years experience in handling daily deposits and tallying daily cash flow.
RELATED EXPERIENCE
● Four years experience as a benefits enrollment advisor, advised of benefits,
pre-authorization process, experienced with several different insurance billing, made
demographic changes, team leader on several occasions.
● Administratively re-organized office paper files and formulated a new and more refined
filing system. Revamped the electronic files to make them more up to date and user
friendly.
● Quickly adapted to new office systems, using my talent for learning new computer
applications and understanding technical manuals.
● Managed the monthly and daily attendance for many clients and then submitted to the
accounting department.
● Maintained a monthly schedule for employees and adjusted the schedules as needed.
Interpersonal Skills
● Developed telephone rapport with clients, often using empathy and friendly humor to
reconcile unsatisfied customers.
● Organized monthly meetings with team members to discuss clients and goal setting
for the team.
● Supervised team members on several occasions in the absence of the immediate
supervisor.
● Respond to numerous questions from team members on a daily basis.
WORK HISTORY
Great Lakes Higher Education, Boscobel, WI 2018-2021
Harmony Place Assisted Living, Richland Center, WI 2013-2017
Supported Employment Administrative Assistant, Viroqua, WI 2012-2013
Residential Assistant, Mystic Homes, Richland Center, WI 2011-2012
Customer Sales & Service, Muscoda Mini Mart, Muscoda, WI 2010-2011
Assistant Manager, Baymont Inn & Suites, Belmont, WI 2009-2010
EDUCATION
Bachelor’s Degree in Applied Behavioral Science, Ashford University-Online 2012, GPA- 3.85
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