Richland Center Enrollment Advisor

Michelle Degenhardt

**** ********* **** *** ** 608-***-**** **********@*****.***

JOB OBJECTIVE: Store Supervisor

SUMMARY

● Exceptional interpersonal skills that contribute to a friendly and efficient working

environment for clients, co-workers, and supervisors.

● Ten years experience in a call center setting.

● Skilled at Microsoft Office applications, including Excel.

● Ten years of experience in an administrative/clerical setting.

● Two years experience in handling daily deposits and tallying daily cash flow.

RELATED EXPERIENCE

● Four years experience as a benefits enrollment advisor, advised of benefits,

pre-authorization process, experienced with several different insurance billing, made

demographic changes, team leader on several occasions.

● Administratively re-organized office paper files and formulated a new and more refined

filing system. Revamped the electronic files to make them more up to date and user

friendly.

● Quickly adapted to new office systems, using my talent for learning new computer

applications and understanding technical manuals.

● Managed the monthly and daily attendance for many clients and then submitted to the

accounting department.

● Maintained a monthly schedule for employees and adjusted the schedules as needed.

Interpersonal Skills

● Developed telephone rapport with clients, often using empathy and friendly humor to

reconcile unsatisfied customers.

● Organized monthly meetings with team members to discuss clients and goal setting

for the team.

● Supervised team members on several occasions in the absence of the immediate

supervisor.

● Respond to numerous questions from team members on a daily basis.

WORK HISTORY

Great Lakes Higher Education, Boscobel, WI 2018-2021

Harmony Place Assisted Living, Richland Center, WI 2013-2017

Supported Employment Administrative Assistant, Viroqua, WI 2012-2013

Residential Assistant, Mystic Homes, Richland Center, WI 2011-2012

Customer Sales & Service, Muscoda Mini Mart, Muscoda, WI 2010-2011

Assistant Manager, Baymont Inn & Suites, Belmont, WI 2009-2010

EDUCATION

Bachelor’s Degree in Applied Behavioral Science, Ashford University-Online 2012, GPA- 3.85

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