DENISE M. HAWKINS

**** ********** ****.

Chesterfield, VA 232243

804-***-****

adrl2a@r.postjobfree.com

OBJECTIVE: To obtain a challenging position within a growing organization, which will utilize, enhance my skills and experience, offer opportunity for advancement.

EMPLOYMENT HISTORY:

06/2007 – Current Wal-Mart Richmond, VA

Pharmacy Technician

Collection, organization, and evaluation of patient information

Management of medication distribution

Providing drug information and education to the patient or consumer.

Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs.

09/06 - 05/07 Commerce Bank New York, NY

Process Support Specialist

Supported a portfolio of loans in default, imminent default loans with a focus on loan modifications, document validation, net present value model running, completing second mortgage modifications and executing short sale/ DIL or answering technical foreclosure questions

Identifying solutions that will improve the account in a timely manner

Understanding and utilization of appropriate options for borrowers, such as collections, repayment plans, special forbearance, modifications, short sales, and/or foreclosure

Process documenting loan history

Researching and/or preparing documentation, and analyzing requests in accordance with established guidelines to determine appropriate courses of action

Handled more complex levels of transactions related to loan modifications with limited supervision Completed daily tasks and duties, along with an ability to follow and execute policies, procedures, and protocol required to complete assigned tasks

12/95 – 08/06 Flik International New York, NY

Office Manager

Initiated personnel actions such as hiring, promotions, transfers, discharges

and disciplinary measures

Managed record keeping, employee time cards and payroll information

Answered and screened calls, provided information and assisted with inquires

Monitored and updated inventory and weekly/monthly reports

Prepared purchase orders for supplies

Opened and routed incoming mail, answered correspondence and prepared

outgoing mail

Performed diversified duties, typing, phones, filing, faxing, data entry and

customer service support

12/99 – 01/00 Macy’s New York, NY

Selling Specialist

Effectively handles multiple customers, maintaining poise and service standards

Demonstrate knowledge of store products and services

Handles returns graciously, always saying yes and involving a manger when judgments need to be made

Responsible for opening and closing of register

SKILLS AND ABILITIES:

Excellent personal and interpersonal skills

Strong customer relations / service skills, with excellent sales abilities

Detail oriented person with strong organizational abilities

A positive and confident personality blended with a strong work ethic

Highly adaptable to change in an ever-changing environment

Managed heavy seasonal in-store traffic

Extensive experience in phone inquiries; able to remain calm and diplomatic

under stressful conditions

Organizational skills – including filing and handling confidential paper work

Capable of prioritizing, self-motivated, ability to handle multiple tasks

General secretarial skills with knowledge of basic word processing skills

Handle crisis situations in a calm and capable manner

Optimize productivity through individual and team effort

EDUCATION:

2002 – 2004 Interboro Institute New York, NY

Office Technologies

1983 – 1987 Sara J. Hale High School Brooklyn, NY

Diploma

REFERENCES: Available upon request.

Contact this candidate