Data Entry Customer Service
Resume:
DENISE M. HAWKINS
Chesterfield, VA 232243
***********@*****.***
OBJECTIVE: To obtain a challenging position within a growing organization, which will utilize, enhance my skills and experience, offer opportunity for advancement.
EMPLOYMENT HISTORY:
06/2007 – Current Wal-Mart Richmond, VA
Pharmacy Technician
Collection, organization, and evaluation of patient information
Management of medication distribution
Providing drug information and education to the patient or consumer.
Maintains pharmacy inventory by checking pharmaceutical stock to determine inventory level; anticipating needed medications and supplies; placing and expediting orders; verifying receipt; removing outdated drugs.
09/06 - 05/07 Commerce Bank New York, NY
Process Support Specialist
Supported a portfolio of loans in default, imminent default loans with a focus on loan modifications, document validation, net present value model running, completing second mortgage modifications and executing short sale/ DIL or answering technical foreclosure questions
Identifying solutions that will improve the account in a timely manner
Understanding and utilization of appropriate options for borrowers, such as collections, repayment plans, special forbearance, modifications, short sales, and/or foreclosure
Process documenting loan history
Researching and/or preparing documentation, and analyzing requests in accordance with established guidelines to determine appropriate courses of action
Handled more complex levels of transactions related to loan modifications with limited supervision Completed daily tasks and duties, along with an ability to follow and execute policies, procedures, and protocol required to complete assigned tasks
12/95 – 08/06 Flik International New York, NY
Office Manager
Initiated personnel actions such as hiring, promotions, transfers, discharges
and disciplinary measures
Managed record keeping, employee time cards and payroll information
Answered and screened calls, provided information and assisted with inquires
Monitored and updated inventory and weekly/monthly reports
Prepared purchase orders for supplies
Opened and routed incoming mail, answered correspondence and prepared
outgoing mail
Performed diversified duties, typing, phones, filing, faxing, data entry and
customer service support
12/99 – 01/00 Macy’s New York, NY
Selling Specialist
Effectively handles multiple customers, maintaining poise and service standards
Demonstrate knowledge of store products and services
Handles returns graciously, always saying yes and involving a manger when judgments need to be made
Responsible for opening and closing of register
SKILLS AND ABILITIES:
Excellent personal and interpersonal skills
Strong customer relations / service skills, with excellent sales abilities
Detail oriented person with strong organizational abilities
A positive and confident personality blended with a strong work ethic
Highly adaptable to change in an ever-changing environment
Managed heavy seasonal in-store traffic
Extensive experience in phone inquiries; able to remain calm and diplomatic
under stressful conditions
Organizational skills – including filing and handling confidential paper work
Capable of prioritizing, self-motivated, ability to handle multiple tasks
General secretarial skills with knowledge of basic word processing skills
Handle crisis situations in a calm and capable manner
Optimize productivity through individual and team effort
EDUCATION:
2002 – 2004 Interboro Institute New York, NY
Office Technologies
1983 – 1987 Sara J. Hale High School Brooklyn, NY
Diploma
REFERENCES: Available upon request.
Contact this candidate