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Customer Service Representative

Hartford, CT, 06103
July 03, 2022

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*** ******** ******

Elmwood, Connecticut 06110



Accomplished, Mult-Talented Professional seeking a challenging, career-oriented position. Background features a record of achievement in highly visible roles requiring diverse skills. Strong analytical, organizational, customer service, communication and motivational skills. Throughout career consistently promoted into highly visible roles, tackling him priority organizational initiatives.


2002- NOAH WEBSTER HOUSE – West Hartford, Connecticut 2022 Director of Education-responsible for all educational programming reporting to the Executive Director 2020- TOWN OF WEST HARTFORD – West Hartford, Connecticut 1/2023 Registrar of Voters – Responsible for Elections, responsible for voter registrations 2006 - MCPHEE ELECTRIC – Farmington, Connecticut (Temporary Position) 2006 Payroll/Human Resource Specialist – Perform administrative, human resource and support functions for this 275+ employee electrical company. Hire staff. Track union benefits and pay increases. Generate reports. 2004- WEST HARTFORD SYMPHONY – West Hartford, Connecticut 2011 Administrative Assistant - Perform diverse administrative, marketing, member support and database management functions for this non-profit local symphony orchestra. 1998-

2002 CONNECTICUT ON-LINE COMPUTER CENTER, INC. – Avon, Connecticut Conversion Customer Service Representative – Installed and updated customized banking software. Performed research and investigative tasks. Traveled to client sites. Autonomy to identify/solve problems.

Wrote training manuals. Liaison between banks and company.

Prepared and conducted product presentations for user meetings, training sessions and conversions. 1994-

1997 CENTRAL CONNECTICUT TEACHER’S FEDERAL CREDIT UNION – Hartford, Connecticut Assistant Vice President/Operations Manager (1995-1997) Member Services Manager (1994-1995)

Directed a 20-person staff in the effective operation of this credit union. Responsibilities included: strategic planning; staffing (recruitment, training, management, evaluation), new product development and marketing.

Developed new products and services. Recognized as Individual Retirement Product Specialist.

Wrote Product, Training, Policy and Procedure Manuals. Trained staff and management. 1983-

1993 CONNECTICUT BANK & TRUST – Bloomfield/Hartford, Connecticut Senior Operations Officer, Community Banking Association (1983-1990) Promoted into this highly visible role, supporting branches for this respected state-wide bank.

Developed products for branches. Trained and mentored staff. Wrote policy manuals. Teller Manager/Officer (1984-1989)

Teller (1983-1984)

Quickly promoted into management role. Directed the efforts of up to 20 tellers in a fast-paced operation.

Uncovered embezzlers, saving the bank thousands of dollars. First Teller Manager promoted to officer. EDUCATION

UNIVERSITY OF CONNECTICUT – West Hartford, Connecticut Coursework towards a Bachelor of General Studies degree Took business courses taken at St. Joseph College. American Institute of Banking: Principles of Banking Volunteer: West Harford Mentor Program. Noah Webster House.

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