Hotel Manager Front Desk
Resume:
Leezel Maria Daniel
Senior Hospitability Management Professional
adrl0r@r.postjobfree.com
DOB - 26th Jul 1975
Ja-Ela, Sri Lanka
Areas of Expertise
Exceptional hospitality leadership/ operations management/ pre-opening aptitude with strong skills in lean operating methods, planning along with exemplary work ethics.
In-depth knowledge of hospitality management principles, trends, best practices, QA standards & policies/ regulations that impact the industry & business.
Possess high level of intelligence/ intellectual curiosity & desire to explore new ideas
& innovative approaches to solving problems.
Strong business acumen with solid project/ risk management skills along with cost optimization, budgeting, inventory/ materials management adeptness.
Able to lead by example with an achievement-oriented focus whilst demoing uncompromising accountability & courage even in the face of adversity.
Strong professional ethics, integrity, interpersonal & communication skills, with the ability to work effectively with a wide range of constituencies.
Proficient in exercising initiative, judgment, entrepreneurial enthusiasm, creativity,
& tactical skills while serving in the role of hotel profit generator.
Prowess in building/ sustaining strategic alliances & business partnerships.
Highly results-driven mindset, with the ability to both think strategically/ big picture
& be extremely detail-attuned.
Possesses outstanding strategic planning/ execution astuteness with strong multi- tasking & prioritization skills, who is results/ goal oriented with the ability to exercise excellent judgment & appropriate level of risk taking.
Solid comprehension of competition/ industry & a good grasp of effective strategies/ tactics that work in the marketplace.
Keen to continuous learning, who is a quick, relentless, & versatile learner with ability to analyze both successes/ failures & learn from the experience.
Solid financial acumen, with the ability to grasp key leverage points in the P&L statement & to ensure short-term cash flow/ long-term revenues.
Proficient in hefting potential talents to strategic positions that will impact the hotel revenues, standards, & brand image.
Professional Precis
Exceptionally strategic/ result-oriented Senior Hospitability Management Professional with 23+ years of expertise providing strategic/ operational direction to attain organizational objectives, and developing accurate/ aggressive long & short-range financial objectives consistent with the Company's mission statement. Furthermore, executing marketing, sales, & operational initiatives producing results that meet/ exceed the hotel’s business plan, and building/ modelling a great company culture
& environment that focuses on fulfilling the organization's mission, vision & values. In addition, executing effective relationship strategies to deliver world-class guest service, initiating T&D programs to ensure staff create lasting positive memories for the guests whilst influencing revisits, and forging an work environment that fosters teamwork, builds morale, & increases retention/ performance. Eminent Feats
Experience in mapping business
requirements, designing
customized solutions with strong
analytical skills & ability to
analyze business practices &
define optimal procedures.
Strengthened quality
performance levels across the
properties, resulting in top 10%
status within company & overall
performance score increased by
91%, surpassing company
average of 55%.
Initiated, developed & cultivated
strategic business partnership
with multiple service provider to
meet customer expectations,
provide value-added benefits, &
increase overall profits.
Recruited to plan/ direct the
opening of 4 high-volume
concept restaurants. Managed
all preopening activities (site
selection, construction, vendor
relations, purchasing,
equipment, operations, staff
recruitment & training) & an
aggressive marketing effort.
Led franchisor relations, contract
negotiations, logistics, & all
customer service functions.
Handled all menu development/
costing & held full P&L/
operating responsibility for 6
locations with 300+ employees;
designed budgeting, expense
control & month-end reporting.
Qualifications
MBA, Asia E University, Malaysia.
Higher National Certificate, The
Emirates Academy.
Higher National Diploma, Asia
Ceylon International Hotel.
Timeline Cont.
Front Office Manager
Amari Galle.
Onyx Hospitality Group
2017 Dec - 2018 Dec
Assistant FOM Jun 2012 - Jun 2013
FO Executive Jun 2011 - Jun 2012
Chaaya Tranz Hikkaduwa & Resorts - SL
FOM - Front Office Manager
GR Executive Jan 2007 - Jul 2009
Chelsea Tower Apartments - Dubai
GR - Guest Relations
Receptionist Jan 2005 - Aug 2007
Millennium Airport Hotel - Dubai
Welcome H/ W Dec 1999 - Jan 2001
Hilton Colombo - Sri Lanka
H/W - Hostess/ Waitress
Referees
Mr. Sanjay Bhargava
General Manager
Heritage Park Hotel
Solomon Islands
Email : adrl0r@r.postjobfree.com
Tel : +67 77 495007
Mrs. Dinithi Vithanachchi
Head of Academic
ISL Lanka (Pvt.) Ltd
Sri Lanka
Email : adrl0r@r.postjobfree.com
Tel : +94-772-******
Timeline
General Manager Feb 2022 - Hitherto
Crystal Sands Villas in the Sky - Hikkaduwa, Sri Lanka
Engaging with the Top Brass to establish annual goals & identify revenue/ operational opportunities.
Ensure the financial success of the hotel by managing expenses, controlling costs,
& assuming overall responsibility for revenue management.
Establish/ maintain a pro-active HR function to ensure employee motivation, T&D, wage/ benefits administration & compliance with established labor regulations.
Establish/ maintain applicable preventive maintenance programs to protect the physical assets of the hotel.
Implement/ maintain effective open-door communication system that crosses departmental lines in order to reach all employees.
Prepare/ submit financial reports for management that clearly explain operational effectiveness, trends, & variances.
Monitor the performance of the hotel through verification/ analysis of guest satisfaction systems, financial reports & initiates corrective action.
Maintain product/ service quality standards by conducting ongoing evaluations
& investigating complaints.
Engaging in building up the hotel brand & ensuring the hotel’s image is aligned with its target audience.
Hotel Manager May 2020 - Jan 2022
ONYX Hospitality Group - Sri Lanka
Manage the daily operations effectively & ensure the qualitative/ quantitative targets met on monthly basis.
Accountable for planning, organizing & directing all hotel services; including front desk operations comprising of reception, concierge & reservations, F&B operations, maintenance & house-keeping activities.
Performed budget planning, controlled costs, maintained statistical/ financial records, set sales goals/ room rates, performed property inspections, ensured property safety & cleanliness and maintained diligent compliance with laws/ statutory regulations.
Increase hotel revenue, manage budget with a view of optimizing profits & ensuring the hotel’s market position is competitive.
Researching & analyzing the industry/ historical sale data & coordinating room sales, setting the general sales strategy & rates policies. Rooms Division Manager Dec 2018 - Apr 2020
Taumeasina Island Resort, Samoa
Evaluate guest satisfaction levels & monitor trends with a focus on continuous improvement.
Operate within departmental budgets through effective stock/ cost controls & well managed schedules.
Set departmental targets/ objectives, work schedules, budgets, & policies. Rooms Division Manager Mar 2013 - Nov 2017
Heritage Park Hotel – Solomon Island
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