TARA BOOTH

Alkol, WV *****

adrkxp@r.postjobfree.com

304-***-****

Objective

Reliable Customer Service Representative with an extensive track record in demanding sales and account management environments. Strong presenter, communicator, and problem solver working effectively and productively with diverse customers and individual needs. Skill

• Customer Data

Confidentiality

• Data Evaluation

• CRM Software

• Top Sales 6 months

straight

• Very persuasive while

maintaining the

integrity

• Efficient and Detail-

Oriented

• Multitasking and

Prioritization

• Creative Problem

Solving

• Verbal and Written

Communication

• Conflict Mediation

• Report Generation

• Data Entry

• Transaction

Processing

• Issue and Complaint

Resolution

• Senior Leadership

Support

• Understanding

Customer Needs

• Customer Account

Management

• Call Centers

• Customer Relations

• Building Customer

Trust and Loyalty

• Customer Service

• Needs Assessment

• Order and Refund

Processing

• Customer Retention

Strategies

• De-escalation

Techniques

• Responding to

Difficult Customers

• Call Documentation

• Courteous with a

Strong Service

Mindset

• Project Management

• Problem Resolution

• Calm and Professional

Under Pressure

• 55 wpm Typing Speed

• Report Creation

• Schedule Mastery

• Upselling Products

and Services

• Upbeat and Positive

Personality

• Efficient in Word,

Excel, and other

software

• Efficient in multi-

tasking using different

• screens at once

Work Experience

CUSTOMER SERVICE SPECIALIST

West Virginia Department of Labor - St. Albans, WV 01/2010 to 04/2017

• •Led team engagement to assist cross-functional departments and achieve goals.

• Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

• Explained benefits, features, and recommendations to maximize client retention.

• Troubleshooting shortages and overages to support quality control efforts.

• Relayed customer feedback to cross-functional teams to improve products and services.

• Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks.

• Processed documentation and troubleshot discrepancies to build client rapport.

• Rolled out operational improvements and solutions to deliver top-notch customer service.

• Upheld quality control policies and procedures to increase customer satisfaction.

• Improved customer service wait times to mitigate complaints.

• Trained new hires on products and services, best practices, and protocols to reduce process gaps.

• Helped customers open accounts, make deposits, update information and carry out a range of routine actions.

• Documented customer correspondence in CRM to track requests, problems, and solutions.

• Organized client contracts, records, reports, and agendas to strengthen traceability.

• Assisted customers with making payments or establishing payment plans to bring accounts current.

• Answered incoming telephone calls to provide store, products, and service information.

• De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.

• Made outbound calls to obtain account information.

• Educated customers on special pricing opportunities and company offerings.

• Upheld privacy and security requirements for customer information.

• Answered customer questions and addressed concerns resulting in a reduction in customer complaints.

• Upsold products and services to address customer needs and maximize sales.

• Answered inbound calls, chats, and emails to facilitate customer service.

• Exceeded company productivity standards on a consistent basis. FAMILY SUPPORT EDUCATOR

Cornerstone Family Interventions - Madison, West Virginia 06/2001 to 01/2010

• Planned & budgeted for and executed multiple trips to educational locations.

• I Updated rules, safety, and behavioral guidelines, and disciplinary protocols

• Spearheaded popular parent/guardian programs attracting families.

• Inventoried supplies and budget for new tools to enhance learning.

• Implemented behavior modeling and positive reinforcement into daily routines.

• Organized diverse learning.

• Kept records of all students' progress, detailing behavioral, emotional, academic, and social growth.

• Observed children, using the Anecdotal method to record development, interests, and skills.

• Helped children reach milestones needed to progress to the next grade.

• Communicated with parents regularly to maintain student progress, schedule meetings, and increase overall student happiness.

• Provided excellent service and attention to customers when face-to-face or through

• phone conversations.

• Improved profit margins by streamlining operations and workflow. TELEMARKETING SALES REPRESENTATIVE

Telespectrum Worldwide - South Charleston, WV 02/1996 to 06/2000

• Presented information about membership details and purchase advantages.

• Handled inbound telephone calls from interested customers.

• Resolved customer inquiries, questions, and concerns to consistently offer quality service and meet performance benchmarks.

• Helped new telemarketers learn best practices, communication strategies and performance standards.

• Used scripted sales strategies to converse with customers reached by manual dialing and automatic systems.

• Made appointments with interested customers according to schedule availability.

• Contacted private individuals or businesses by telephone to solicit sales.

• Reached out to multiple potential accounts each month.

• Responded to prospects' questions with persuasive communication skills and in-depth knowledge of available products and services.

• Worked well with automatic computer dialing and proprietary software to manage daily call loads.

• Contributed to team efforts by successfully accomplishing and exceeding daily sales goals.

• Broke down objections using friendly, persuasive strategies.

• Dialed past and prospective client phone calls to update on newest products and

• services, inquiring as to current and future needs and setting appointments to pursue opportunities.

• Set up new accounts and listed personal, demographic, and payment information in the system.

• Educated customers about product or service offerings meeting individual needs.

• Helped team meet rolling sales goals by maintaining proficiency in company systems, scripts, and procedures.

EDUCATION AND TRAINING

West Virginia State University - Institute, WV

Bachelor of Science

Health Scienceas, 01/2005

• Honor Roll: Presidents List 2003-3005

• Completed coursework in Business, Criminal Justice and Psycology

• Thesis: "The Art of Human Behaviors in all Cultures"

• Completed continuing education in Behavioral Health

• 3.8 Overall GPA

West Virginia State University - Institute, WV

Associate of Applied Science

Behavioral Health, 06/2003

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