Customer Service Switchboard Operator

Corinna L. Lasnick

*** ********* **

Winter Haven, Fl 33881

863-***-****

607-***-**** (cell)

SUMMARY OF QUALIFICATIONS

** ***** ** ******** **** and Part time experience for:

Working with various Government type computers and data bases

9 Years with Corning Community College – Sr. Typist

Motivated and enthusiastic about developing good relations with clients

Effective working alone or as a cooperative team member

Professional in appearance and presentation

Honest, Reliable and Productive

RELEVANT SKILLS & EXPERIENCE

CUSTOMER SERVICE

Developed a reputation for excellent customer service by:

Acknowledging the customer’s presence and making eye contact

Maintain accurate student (past and present) Academic records.

Process transfer articulation for transcript credits.

Process, order and mail Diploma/Certificates.

Cashier/stock/Asst. Manager

ADMINISTRATIVE

Manage Office of the Registrar:

Change grades for students.

Help maintain the Master Schedule

Schedule meetings and training.

Maintain office supplies

Schedule conferences for the Registrar

EMPLOYMENT HISTORY

1990 Assistant Manager - Sugercreek store, Arkport and Hornell, N.Y.

(Left for more consistent work schedule)

1996 Switchboard Operator - Noyes Hospital, Dansville, N.Y.

(Left due to budget reductions)

1999 Correction Officer - Steuben County Sheriff – Bath, N.Y.

(Left for less hazardous position and better pay)

2001 911 Dispatcher (Part Time) – Allegany County Sheriff – Belmont, N.Y.

(Left for Full Time position)

2004 Coordinator – ADT Security Services – Henrietta, N.Y.

(Left for a full time position closer to home)

2005 911 Dispatcher – Steuben County 911 – Bath, N.Y.

(Left for better consistent hours)

2009 Corning Community College – Corning, N.Y.

(Retired August 30, 2020)

EDUCATION

Arkport Central School – graduate 1979

oGeneral Studies Diploma

Steuben/Allegany Wildwood Career Center – 1979 Certified

oOffice Practice and Advanced Business Machines

APCO – 7/17/2002 Certified

oBasic Telecommunication

APCO – 12/25/2002 Certified

oBasic Emergency Medical Dispatcher

NYSDOH – 7/12/2003 Certified

oFirst Responder

American Heart Association – 8/12/2003

oCardiac Pulmonary Resuscitation

NAEMD – 4/6/2003 National Certified

oAdvanced Emergency Medical Dispatcher

REFERENCES

Lisa Evans – Friend 570-***-****

Karen Boulas – Registrar CCC/Friend 607-***-****

Wendi Hammond – Co-worker/Friend 607-***-****

Lonnie Brooks – Friend 765-***-****

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