Customer Service Front Desk
Resume:
2007
Jasmine Marie Lindsey
**** ****** ****** ***# ** Harvey, Louisiana 70058
504-***-**** adrkw0@r.postjobfree.com
Objective
Vigorous housekeeping supervisor with 5+ years of experience and proven skills in daily and deep cleaning. . Directed six housekeeping staff and increased positive customer comments by 38%. Saved $200,000 for management by noticing recurring problem with guest room toilet valves. Experience
Convention center in texas
Head house keeping
Responsibilities include cleaning restrooms, performing general sweeping and mopping and refreshing trash receptacles with new trash linings.
Disinfect equipment, including wheel carts, using proper germicides. Anticipate customer needs and leave appropriate products for guest use. Personal staffing
Janitor
Cleaning and maintaining floors (sweeping, mopping, vacuuming, waxing, stripping, buffing and polishing) Scrubbing and sanitizing restroom facilities.
Removing snow and ice from walkways and parking lots. Handling light facility repairs.
Keeping janitor room and closets clean and organized. Core personel staffing company
Front desk clerk
Answering and routing phone calls in accordance with office policies. Greet and direct all visitors including vendors, clients and customers. Registering and scheduling patient/client appointments. Ensure completion of paperwork, sign-in and security procedures. Ihop
Waitess
1. To clean all soiled linen to the designated area. 2. Report any theft or damages to Manager/ Assistant Manager. 3. Report to Restaurant Manager/ Assistant Manager before completion of the shift. 4. Help other areas of the restaurant such as answering telephones and completing financial transactions. 5. Print closing report and drop the cash with the front office/accounts department.
. Tally the Credit Card settlements for the day with the batch closing report from EDC machine. Education
A. Maceo Smith High School
High School Diploma
12
Skills
Have good interpersonal skills. Have good communication skills. Have exceptional knowledge and skills about silver service. Eye for detail. Must be efficient and speedy. Able to stand for long periods. Basic computer knowledge. Familiar with operating POS (Point of sale) systems. Daily Cleaning Polishing Teamwork Deep Cleaning Buffing Time Management Vacuuming Cleaning Common Areas Customer Service Mopping Reporting Safety Issues Multitaskin Written and verbal communication skills. Customer service. Multitasking and prioritizing. Dependability. Familiarity with Microsoft Office. Problem-solving. Ability to work under pressure. Attention to detail. Washes windows and mirrors. Takes out the trash and recycling. Wipes down and sanitizes surfaces. Cleans, sanitizes, and stocks restrooms. Handles leaf and snow removal as needed. Follows instructions from the head janitor. Sweeps, mops, polishes, and vacuums floors. Basic Math. Verbal Communication. Excellent Customer Service. Resolve Conflict. Teamwork. Persistence. High Energy. Sell to Customer Needs
Free psychological tests (1,574,23 Would you like to know what kind of career and professions suit you best? Take our fr Process payments Accept payments such as cash, credit cards and debit cards. Handle reimbursement in case of returns or administer vouchers and marketing instruments such as bonus cards or membership cards. Pay attention to safety and the protection of personal data. Execute opening and closing procedures Apply standard opening and closing procedures for bar, store or restaurant. Schedule shifts Plan staff time and shifts to reflect the demands of the business. Store kitchen supplies Keep delivered kitchen supplies for future use safely and hygienically according to guidelines. Inspect table settings Control table settings in order to ensure a correct table setup, including cutlery and glassware. Assist clients with special needs Aid clients with special needs following relevant guidelines and special standards. Recognise their needs and accurately respond to them if needed. Plan menus Organise menus taking into account the nature and style of the establishment, client feedback, cost and the seasonality of ingredients. Maximise sales revenues Increase possible sales volumes and avoid losses through cross-selling, upselling or promotion of additional services. Greet guests Welcome guests in a friendly manner in a certain place. Handle customer complaints Administer complaints and negative feedback from customers in order to address concerns and where applicable provide a quick service recovery. Monitor customer service Ensure all employees are providing excellent customer service in accordance to company policy. Monitor work for special events Oversee activities during special events taking into account specific objectives, schedule, timetable, agenda, cultural limitations, account rules and legislation. Check dining room cleanliness Control dining areas including their floor and wall surfaces, tables and serving stations and ensure appropriate cleanliness. Check prices on the menu Control the menu in order to ensure that prices are correct and up-to-date. Ensure tableware is ready for use Guarantee that plates, cutlery and glassware are clean, polished and in good condition. Assist VIP guests Aid VIP-guests with their personal errands and requests. Apply foreign languages in hospitality Use the mastery of foreign languages orally or written in the hospitality sector in order to communicate with colleagues, customers or guests. Control of expenses Monitoring and maintaining effective cost controls, in regards to efficiencies, waste, overtime and staffing. Assessing excesses and strives for efficiency and productivity. Supervise food quality Oversee the quality and safety of food served to visitors and customers according to food standards. Manage health and safety standards Oversee all personnel and processes to comply with health, safety and hygiene standards. Communicate and support alignment of these requirements with the company's health and safety programmes. Attend to detail regarding food and beverages Perform great attention to all steps in the creation and the presentation of a qualitative product. Manage restaurant service Oversee the entire process of running the restaurant establishment such as managing employees and the mise-en-place. Supervise the work of staff on different shifts Oversee the activities of the employees working in shifts in order to ensure continuous operations. Manage stock rotation Oversee stock levels, paying attention to expiry dates to diminish stock loss. Maintain customer service Keep the highest possible customer service and make sure that the customer service is at all times performed in a professional way. Help customers or participants feel at ease and support special requirements. Maintain relationship with customers Build a lasting and meaningful relationship with customers in order to ensure satisfaction and fidelity by providing accurate and friendly advice and support, by delivering quality products and services and by supplying after-sales information and service. Coach employees Maintain and improve employees' performance by coaching individuals or groups how to optimise specific methods, skills or abilities, using adapted coaching styles and methods. Monitor billing procedures Oversee that the billing procedure after a service is handled correctly. Advise guests on menus for special events Offer recommendations to guests on meal and drink items available for special events or parties in a professional and friendly manner. Train employees Lead and guide employees through a process in which they are taught the necessary skills for the perspective job. Organise activities aimed at introducing the work and systems or improving the performance of individuals and groups in organisational settings. Identify customer's needs Use appropriate questions and active listening in order to identify customer expectations, desires and requirements according to product and services. Recruit employees Hire new employees by scoping the job role, advertising, performing interviews and selecting staff in line with company policy and legislation. Measure customer feedback Evaluate customer's comments in order to find out whether customers feel satisfied or dissatisfied with t
JASMINE MARIE LINDSEY
Achievements & Awards
Reported a safety hazard regarding the house wiring before any dangerous consequence could transpire. • Reduced cleaning supplies cost by $500 per month by suggesting more economical alternatives. • Increased guest satisfaction by 100% by employing round-the-clock cleaning services for guests arriving during nocturnal hours.
Designed and implemented core housekeeping policies and procedures that are still being followed by the hotel. • Created strict housekeeping schedules which decreased absenteeism by 30%. • Trained 15 new employees to work as members of the housekeeping staff. • Strategized cleaning activities thereby ensuring that no floor is left unattended at any point during the day. • Systematized solid supplies inventory system
• Successfully managed housekeeping jobs on 52 rooms in 3 wings, within the given time period of 7 hours, just in time of arrival of the expected foreign delegates. • Revamped the housekeeping inventory system, making the process 50% more efficient than before. • Implemented a series of training programs for existing housekeeping staff, which increased their ability to meet organizational standards of housekeeping • Trained 45 new housekeeping staff members for deployment to hotel franchises within 3 states. Languages
English
Personal Details
Date of Birth : 06/24/1989
Marital Status : Married
Reference
Brandan temple - "Personel staffing"
Manager
adrkw0@r.postjobfree.com
Joyce thomas - "Private company"
Onwer
adrkw0@r.postjobfree.com
Additional Information
• Successfully managed housekeeping jobs on 52 rooms in 3 wings, within the given time period of 7 hours, just in time of arrival of the expected foreign delegates.
• Revamped the housekeeping inventory system, making the process 50% more efficient than before.
• Implemented a series of training programs for existing housekeeping staff, which increased their ability to meet organizational standards of housekeeping
• Trained 45 new housekeeping staff members for deployment to hotel franchises within 3 states.
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