Housing Specialist Customer Service

EDUCATION

Lawson State Community College Birmingham, AL

Associate: Social Services May 2015

EXPERIENCE

Bessemer Housing Authority

Assistant Property Manager for Public Housing/RAD October 2020- Present

● Collecting rent and other property fees from tenants and individual owners.

● Reporting the property’s financial status, occupancy and expiring leases to property onwers.

● Meeting potential tenants, showing them the property and assessing their applications in accordance with anti-discrimination laws.

● Inspecting properties and arranging for repairs and new materials as required.

● Investigating ans resolving property complaints and rental violations.

● Run EIV reports each month.

Section 8 Housing Specialist March 2014- October 2020

● Make contact with clients and set up appointments to assist applicants through the entire housing application process for the housing choice program from accepting the application, new tenant orientation to meeting with prospective landlords, lease signing, utilities and moving

● Provide social work evaluation and resident services to assess applicants and residents needs

● Utilize empathy and people skills to deal with underserved factions of the community to provide ongoing casework and advocacy services for the resident(s) under case management Section 8 Clerk January 2013-March 2014

● Make contact with clients and set up appointments to assist applicants through the entire housing application process, for The Housing Choice Program from accepting the application.

● New tenant orientation to meeting with prospective landlords, lease signing, utilities and moving Wal-Mart - Cashier-Money Center Feburary 2007– July 2014

● Responsible for talking to the customer,responding to questions and giving assistance to the customer

● Processing transactions such as sending and receiving moneygrams

● Cashing checks and sending bill payments

SUMMARY

● Strong ability to utilize excellent verbal skills to overcome objections, de-escalate or negotiate a difficult customer situation. Use empathetic listening and problem resolution skills to accurately advocate for and assess customer and client(s) needs and situations to ensure a positive outcome for my employer and the client

● Hands-on experience in the customer service, retail, food services area(s)

● Strong attention to detail to provide timely and accurate information to clients in a timely manner

● Demonstrated ability to work with clients of various multicultural & ethnic backgrounds, and other socio-economic populations

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