Operations Manager
Resume:
J
BRANDON JONES
******************@*****.***
Memphis, TN 38109
SUMMARY
Seasoned Operations Management professional with 16 years of experience in both Distribution and Manufacturing. Hands-on leader adept at providing teams with training, guidance, support and motivation to succeed while ensuring adherence to safety regulations and corporate policies, procedures and standards.
SKILLS
Leadership
Conflict Management
Planning and Organizing
Decision Making
Critical Thinking and Problem Solving Skills
Communication Skills
Delegation
Team Work
Lean Manufacturing
Deadline- Oriented
KPI development
Lean Training
Incidents management
Workforce training
Process improvement strategies
Performance reporting
Policies and procedures implementation
Team Building/Leadership
Organizational Management
Project management abilities
Troubleshooting and problem solving
Oracle database management
Performance management
Continuous improvements
Business and Operations Management
Business development understanding
Health and safety compliance
Project management
Business Administration
Conflict mediation
High-pressure environments
Cross-functional communication
Quality assurance and control
Production
Warehouse operations
Microsoft Office expertise
EXPERIENCE
Operations Manager
Amazon, Olive Branch, MS, MS
Amazon/ Jul 2019 to Current
Experience
Manufacturing Experience, Responsible for leading/developing Outbound Operations (Sort/EOL) for Amazon Cross dock location of 100 plus associates and 8 direct reports
Delivered positive customer experiences by implementing effective quality assurance practices.
Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
Implemented policies and standard operating procedures and managed quality, customer service and logistics.
Developed standard work and trained employees on particular job functions such as EOL, Robotics, Forklift and etc
Drove productivity and efficiency through data driven decisions and analytical problem solving by balancing labor and building efficient production plans
Improved efficiency by using core principles of deep diving, earning trust and insisting on the highest standards
Led cross-functional communication initiatives to meet account order timelines.
Built strong operational teams to meet process and production demands.
Developed incident management strategies to promote troubleshooting, root cause analysis and timely resolution.
Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
Collaborated with subordinate managers to assess needs and optimize activities.
Inspected production areas to identify and correct unsafe or unauthorized practices.
Value Stream Leader
Memphis, TN
National Guard Products/ Dec 2017 to Jul 2019
Reduce the backlog with Memphis Powder Coating, Pack and Glass department in the Steel Value Stream
Team was well over a month in late orders due to current structure
Develop standard work and train employees on particular job functions
Developed priorities based on ship date and late orders to improve our customers wait time
As of 3/13/18 backlog has been reduced and current
Responsible for implementing new standards in the shipping department to improve daily ship metrics and reduce late order backlog
Improved daily ship metrics from $120,000 to $230,000 daily by communicating, organizing and improving process with standard work
Team recorded $4 million for the 3 consecutive months as a result.
Operations Supervisor
Olive Branch, MS
Milwaukee Electric Tool Corporation/ Jul 2017 to Dec 2017
Responsible for managing the picking, packing and shipping of customer orders from a 3 level Pick Mod
Manage 65+ employees to meet daily KPI metrics hourly and adhere to all safety rules.
Manufacturing Production Supervisor
Memphis, TN
Electrolux Manufacturing/ Apr 2016 to Jul 2017
Responsible for over 100 plus team members to meet daily TAKT times and KPI metrics daily
Investigate, analyze, research and recommend solutions to manufacturing related problems using the 5 Why process or similar root cause action methods
Studied process flow techniques within the Lean Manufacturing process to improve Quality and Production for Electric and Gas Stoves by 70%.
Conducted performance reviews to identify and rectify areas for skill improvement.
Reviewed individual employee performance to correct issues and enhance productivity.
Maintained top-notch quality control standards and eliminated downtime to maximize revenue.
Supported safety programs to reduce and eliminate employee injuries.
Coordinated production requirements with material handling and staffing functions.
Oversaw continuous improvement initiatives in Lean environment to drive gains in quality, flow and output.
Revamped positions and workflow based on individual abilities and production targets.
Shipping Supervisor
Memphis, TN
Dayco Products/ Aug 2015 to Apr 2016
Manage the picking, packing and shipping of all orders in a timely manner
Implemented continuous improvements throughout the department
Established work instructions for all processes for startup operations for High Jump WMS.
Production Control Supervisor
Marion, AR
Hino Motors Manufacturing USA/ Feb 2015 to Aug 2015
Managed daily production to ensure all lines are properly stocked with inventory according to Kanban system to meet daily production goal of 600 Housings and Differentials
Implemented continuous improvements throughout the department due to new start of production for assembling Toyota Tundra and Tacoma axles.
Operations Supervisor
Olive Branch, MS
Genco Shipping & Trading Ltd/ Nov 2014 to Feb 2015
Managed 30- 35 employees between 2 shifts with the picking, packing and shipping process
Developed standard work throughout the department to increase efficiency.
Inbound/Outbound Operations Supervisor
Memphis, TN
Ingersoll Rand/ Apr 2008 to Oct 2014
Managed incoming receipts, put away, scheduling of deliveries, returns and replenishments for facility that contained in excess of 600 SKU's and $60 million dollars inventory valuation
Managed over 150 employees on a daily basis and increased on time delivery metrics from 68% to 95%.
Improved operations by working with team members and customers to find workable solutions.
Supervised activities of workers engaged in receiving, storing, testing and shipping products to maintain operational efficiency.
Analyzed operational performance and implemented plans to achieve organizational and financial goals.
Enforced strict safety rules and regulations to protect workers and minimize company liability.
Addressed problems head-on and worked with customers, personnel and supervisors to resolve concerns.
Planned work assignments and equipment allocations to meet established metrics.
Handled personnel hiring, performance evaluations and disciplinary actions.
Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
Demonstrated leadership by making improvements to work processes and helping to train others.
Shipping Supervisor
Arlington, TN
Maines Paper & Food Service Inc/ Feb 2006 to May 2008
Maines Paper and Foods Supervised 30 to 35 employees throughout the facility which included pickers, loaders and auditors
Responsible for making sure trucks were loaded correctly and met departure schedules
Maintained a relationship with customer service team to better improve processes.
EDUCATION AND TRAINING
Bachelor of Science: Business Management/Leadership
Arkansas State University Dec 2005
Arkansas
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