Customer Service Call Center
Resume:
PRISCILLA MOONEY
EXPERIENCE
Shipping and Receiving, Bargain hunt- Gainesville,GA
-Tracked warehouse contents continually, maintained constant awareness of stock levels and performed formal inventory review. Assistant Manager, Family dollar-Kingsland,GA
12/2011-06/2017
-Mentored staff to enhance skills and achieve daily targets, using hands-on and motivational leadership.
-Produced monthly sales and performance reports, supporting operational planning and strategic decision making.
-Coached and mentored employees by delivering training, guidance and performance monitoring.
-Planned and prepared workflow schedules, delegating tasks for my team members.
-Enhanced sales by implementing merchandising and
promotional improvements.
-Enforced company policies and procedures to strengthen operational standards across departments.
-Maintained positive work ethic and commitment to providing excellent service to improve operations efficiency and customer satisfaction.
-Evaluated employee performance and developed improvement plans
-Initiated inventory control measures to manage and replenish stock, maintain costs and meet customer demands while monitoring clothing, accessory and shoe levels.
-Provided leadership and direction for employees, supervising activities to drive productivity and efficiency,
-Cultivated customer loyalty by training team members in industry-leading service standards.
-Completed inventory audits to identify losses and project future demands
-Improved efficiency and productivity by implementing organization systems for financial reports, schedules and inventory control Gainesville GA, 30507
************@*****.***
SKILLS
- Production experience
-Inspection procedures
-Sampling protocols
-Schematic understanding
-Inspections and adults
-Quality control
-Shipping and receiving
understanding
-contract development
-High-energy attitude
-Stockroom procedures
-Route management
-Organizational strengths
-Customer service
-Employee coaching
-Schedule mastery
-Product organization
-Call center experience
-Inventory control
LANGUAGES
-English
Quality Control Inspector, Kik custom
product-Gainesville,GA
01/2006-08/2012
-Performed quality audits and root cause analysis and organized government inspections, quality testing and training.
-Worked with engineers to facilitate research and development testing, correct mechanical failures and generate technical specifications prior to release.
-Used specialized tools to take precise measurements of various aspects of samples.
-Consulted with engineers to resolve quality, production and efficiency problems.
-Trained newly hired employees by explaining company procedures, job duties and performance expectations.
-Inspected quality of finished products, making minor repairs to meet project expectations.
-Conferred with scientific, engineering and technical personnel to resolve design, research and testing problems.
EDUCATION
Dacula High School, Dacula,GA— GED
03/2005
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