Front Desk Customer Service
Resume:
Hello
I’m Caroline
Columbus, OH
********.**@*****.***
Skills
Organized, multitasker, microsoft office/excel experience, communication, and good team player. Experience
**/**** - *RESENT
Safelite Autoglass, Columbus - Call Center Customer Service Representative
● Taking incoming calls from insurance agents/reps/customers/auto shops and proceeding to transfer the caller to the correct department they are trying to reach or starting the process of a glass claim.
● Using patient and calm manners to address the caller's concerns.
● Scheduling damaged vehicle to be corrected in a shop or a dealership.
● Using state mandated verbatim scripting while going through the claims process. 12/2020 - 04/2021
Banfield Pet Hospital, Columbus - Front Desk Receptionist
● Checking owners’ pets in/out of online system
● Taking each pet to the technician to be seen and placing each one inside of a kennel with a name tag.
● Answering phone calls and helping customers upfront.
● Filling prescription medications.
● Organizing/cleaning up the front desk area and lobby.
● End of day cash/credit/check reports.
● Scheduling pets.
(There is a gap in my resume due to leaving Banfield for maternity leave in 04/2021). 01/2019 - 12/2020
Boston Market, Reynoldsburg - Assistant General Manager
● Opening/closing duties of the store.
● Assisting in weekly inventory counts.
● Training new hires in each position of the store including cashier, drive-thru, food prep, sandwich carving, and dishwashing.
● Ensuring speed of service, customer satisfaction with quality of food and service, and cleanliness of store at all times.
● Using a friendly attitude when addressing customer complaints. 2
03/2017-01/2019
Columbus Ophthalmology Associates - Front Desk Receptionist
● Checking patients in and out
● Organizing/filing charts in alphabetical order
● Verifying medical insurance through an online system and calling insurance companies when necessary to verify.
● Scanning ID cards in system
● Faxing/copying/printing multiple times a day
● Transferring callers to the billing department when needed.
● Adding up the billing coded reports at the end of the day including cash/card/credit reports.
● Being courteous and patient with all patients/doctors/families. Education
04/2017
Hilliard Davidson HS, Hilliard OH - HS Diploma
Have about 4 years of experience in the customer service industry, including food service, call center environments, and medical fields. I am a hard worker who likes to stay on top of things and keeping organized, while always maintaining my friendly personality.
Contact this candidate