Hello

I’m Caroline

Columbus, OH

614-***-****

adrkvd@r.postjobfree.com

Skills

Organized, multitasker, microsoft office/excel experience, communication, and good team player. Experience

**/**** - *RESENT

Safelite Autoglass, Columbus - Call Center Customer Service Representative

● Taking incoming calls from insurance agents/reps/customers/auto shops and proceeding to transfer the caller to the correct department they are trying to reach or starting the process of a glass claim.

● Using patient and calm manners to address the caller's concerns.

● Scheduling damaged vehicle to be corrected in a shop or a dealership.

● Using state mandated verbatim scripting while going through the claims process. 12/2020 - 04/2021

Banfield Pet Hospital, Columbus - Front Desk Receptionist

● Checking owners’ pets in/out of online system

● Taking each pet to the technician to be seen and placing each one inside of a kennel with a name tag.

● Answering phone calls and helping customers upfront.

● Filling prescription medications.

● Organizing/cleaning up the front desk area and lobby.

● End of day cash/credit/check reports.

● Scheduling pets.

(There is a gap in my resume due to leaving Banfield for maternity leave in 04/2021). 01/2019 - 12/2020

Boston Market, Reynoldsburg - Assistant General Manager

● Opening/closing duties of the store.

● Assisting in weekly inventory counts.

● Training new hires in each position of the store including cashier, drive-thru, food prep, sandwich carving, and dishwashing.

● Ensuring speed of service, customer satisfaction with quality of food and service, and cleanliness of store at all times.

● Using a friendly attitude when addressing customer complaints. 2

03/2017-01/2019

Columbus Ophthalmology Associates - Front Desk Receptionist

● Checking patients in and out

● Organizing/filing charts in alphabetical order

● Verifying medical insurance through an online system and calling insurance companies when necessary to verify.

● Scanning ID cards in system

● Faxing/copying/printing multiple times a day

● Transferring callers to the billing department when needed.

● Adding up the billing coded reports at the end of the day including cash/card/credit reports.

● Being courteous and patient with all patients/doctors/families. Education

04/2017

Hilliard Davidson HS, Hilliard OH - HS Diploma

Have about 4 years of experience in the customer service industry, including food service, call center environments, and medical fields. I am a hard worker who likes to stay on top of things and keeping organized, while always maintaining my friendly personality.