Front Desk Office Executive

***, ** ***** ***, *** Berampur, Stella, Vasai(W)

Mobile: +91-860*******, Email: *******@*****.***

PERSONALITY AND LEADERSHIP PROFILE

- Articulate, & persuasive

- Passionate for people and details

- Experienced public speaking skills

- Role model to employees through leading by example and succession planning

- Highly organized, versatile and ambitious

- Strong work ethic & highly persistent

- Flexible with an ability to adapt and lead change

- Excellent relationship skills

- Compassionate and understanding

SKILLS PROFILE

- Extensive experience in hospitality industry in various areas

- Proficiency in Microsoft Office

- Proficiency in Opera System (PMS)

- Proficiency in Fidelio (PMS)

- Proficiency in Customer Service

- Proficiency in Team Management

CORE QUALIFICATIONS

- Supervision and training - Calm under pressure

- Complex problem solving - Computer-savvy

- Front desk training - VIP services

- Listening skills - Fluent in English, Hindi, Marathi, Malayalam. EMPLOYMENT HISTORY

Operations Coordinator

Ambrey / Infinity Ocean – United Kingdom(third part payroll on Mumbai office) November 2020 till date

- Handling operations remotely by emails and calls for clients in Europe region

- Updating ETA and ETD on PMS and Excel tracker

- To arrange all required documents as per client request before Transit deployment

- Attending clients, guards and agents quires and supporting them to solve the request

- Helping Operations Mangers with their basics works load on their email inbox

- Coordinating with Head Office and Sub Regional office globally for operational requirements Manger of Properties

June 2019 till June 2020

One World Properties – Manama, Bahrain

- To manage daily Hotel Operations(Front Office, House Keeping, Maintenance)

- Overlooking the Security and F and B operations

- Responsible for achieving targets, Briefings, Attending Management meetings and reporting

- Recruiting and Training employees, Creating new standards

- Maintaining and balancing the OTA performance levels Reception Manager

February 2017 till February 2019

Saken Village – Kingdom of Saudi Arabia.

- Ensure front desk provides professional and friendly service to guests

- Training and developing staff and conducting briefings daily

- Coordinating with guests and arranging events

- Coordinate daily activities with hotel management on daily basis

- Attending Sales calls and make sure the call is converted into contract with organization

- Meeting guests personally on daily basis and make sure they are comfortable during stay Front Office Manager

May 2015 till January 2017

Holiday Villa – Kingdom of Bahrain.

- Ensure front desk provides professional and friendly service to guests

- Training and developing staff

- Overlooking the entire operations as a pre-opening property

- Coordinate daily activities with hotel management on daily basis

- Holding meeting with Internal departments

- Monitoring profit and loss and maximizing the overall revenue Assistant Manager – Front Office.

May 2013 till May 2015.

Al Areen Palace & Spa, Kingdom of Bahrain.

- Overall responsibility of Front of House operations (Switch board, Front desk, Bell Desk, Concierge, Call Center, Guest Relations & Valet parking)

- Handling a team of 24 employees with turnover of less than 10% through the tenure

- Executive Manager on Duty responsibilities

- Lowered guest complaints by 20% for front office

- Increased guest satisfaction index by 10 points over the previous year Front Office Supervisor.

September 2011 till May 2013.

The Dragon Hotel & Resort - Amwaj Island, Kingdom of Bahrain.

- Overall responsibility for front of house

- Night audit

- Set up a guest feedback system

- Staff scheduling

- Strong relationship builder within the hotel

Front Office Executive

March 2011 till September 2011

Gordon House and Suites - Mumbai, India.

- Meet and Greet

- Front Desk duties

- Switchboard duties

- Up selling

Branch Manager

May 2010 till March 2011

Kalrashukla Classes Pvt. Ltd. – Mumbai, India.

- Front desk duties

- Handling all phone calls

- Handling cash

- Administrative responsibilities

Guest Service Agent

January 2008 till January 2010

Sheraton Bahrain Hotel – Manama, Kingdom of Bahrain.

- Call center duties

- Follow up on guest complaints and resolution

- General information of the hotel

Receptionist cum Cashier

December 2005 till December 2007

Ramee Group of Hotels & Resorts – Dubai, U.A.E.

- Concierge functions

- Meet and greet VIPs

- Up selling and cross selling facilities

- Handled 4 front desk agents

Front Office Cashier

March 2003 tillOctober2005

Hotel Sahil – Mumbai, India.

- Guest Relations duties

- Handling cash and processes

- Service requests follow up

REFERENCES

Mr. Sudheer Nair

General Manager

Office: 009**-********

Email: *******@****************.***

Mr. Abdalla Hedbawi

Property Manager

Office: 009**-*********

Email: *******.*******@*****.***

EDUCATION

St. Francis Technical Institute, Mumbai, Maharashtra. Diploma Holder

Diploma in Electronics – 1996 till 1997

Thomas Baptista College, Mumbai, Maharashtra.

Complete Junior College

Associate o Commerce, 1995 till 1997

ADDITIONAL EDUCATION

- Computech, Mumbai, Maharashtra.

Complete Basic Computer Course, 1995

INTERESTS & HOBBIES

- Travelling

- Making friends

- Cricket

- Reading news paper

PERSONAL INFORMATION

- Passport No: K8715911

- Nationality: Indian

- Place of Birth: Kerala, India.

- Date of Birth: 9th of September, 1979

- Sex: Male

- Marital Status: Married

Having valid Bahrain driving license.

Having valid Saudi driving license.

DECLARATION

I hereby declare that all the information stated above is true as per the best of my knowledge. Thanking You,

Faithfully,

Krishnanunny Appukuttan Nair.

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