Care Representative Front Desk

OLUWATUYI OLUWAYEMISI TITILAYO

**, **** ******* *****, ********-Oshodi-Lagos

TEL: 070********, 080********

Email:**********@*****.*** / *************@*****.*** Personal Details

GENDER: Female

MARITAL STATUS: Married

STATE OF ORIGIN: Ekiti

L.G.A: Ise-Orun

LANGUAGE SPOKEN: English, Yoruba, Hausa

DATE OF BIRTH: 19th may 1993

Education

Ekiti State University, Ado Ekiti, Ekiti State. 2017 B.Sc in Statistics

Statistical Package (SAS, SPSS, R-SOFTWARE) 2013-2016 Diploma in Computer Science 2010

IATA (Travels and Tourism) 2009

Electronic Tool (Amadeus & Sabre) 2009

Racy Comprehensive College, Gasoline Street, Egeda Lagos,State. 2008 Secondary School Leaving Certificate (WAEC)

PALMPAY Oct 04 2021-

TilDate

CUSTOMER SERVICE OFFICER

Duties:

• Answering of incoming calls and email

to address customer questions,

requests and issues

• Expanding the relationship with

existing customer by continuously

proposing solutions that meet their

objectives

• Advice customer on how successfully

leverage the product/service based on

there unique needs

• Acquiring a thorough understanding of

a key customer needs and requirements

• Represent the brand in a professional

and friendly manner

KOLOBOX JAN 10 2020-03

DEC 2021

CUSTOMER CARE OFFICER

Duties:

• Assist customer with any queries they

might have via email, calls, chat and

social media .

• Recording customers interactions in

internal system for cross functional

awareness relationship awareness

• Demonstrate ownership in

documenting and resolving customers

issues

• Act as a product expert to ensure

informations giving to customers are

date to date and

Gil automation Dec2017-Oct

2018

Digital marketing

Duties:

• Posting pictures on Facebook, Twitter and Instagram.

• Management of all social media platforms with

Graphic design post for advert(Facebook, Twitter,

LinkedIn,

• Monitoring social sentiments and competitors.

• Increasing social followers and driving fans

engagements.

• Unloading and Updating product on Big Commerce

with images, description, categories and price.

• Support I.T (Networking, hardware engineer,

Trouble-shooting, Crimping cables)

Divine Assurance Travel and Tourism: ( I T)

September 2010 -

December 2010

Reservation Officer

Duties:

• Management social media platforms (Facebook)

• Monitoring social sentiments and competitors

• Increasing social followers and driving fans

engagements.

• Intimating subscribers with activities and new updates about organization via E-mail marketing.

Customer care Representative/ Front Desk

Duties:

• Calling customers that are regular flyer,

• Receiving calls and dealing with complaints and

enquiries, assisting to check Ticketing schedule.

• Responding to mails,

• Assist walk-in customers into our consulting room and other enquiries.

• Liaise with partners on rate of sales and purchase SJ Travels and Tours Nigeria Ltd January 2011 – December 2011

Reservation Officer / Business Developer

Duties:

• Excellent Client Relationship Management Skill

• Handle customer flight request and make reservation promptly

• Handle Local and International Hotel request

• Advise client properly on all available options for competitive fares, best routes, airline rules etc.

• Corporate Account Management

• Check daily queues and Manifest

• Ticket issuance, reissues

• Any other assigned issues

Sales department:

• Calling customers and Monitoring there future Booking,

• Receiving calls and dealing with complaints,

• Responding to mails,

• Assisting customers in planning there travelling plan. Quality Assurance:

• Checking on Ticket schedule and date by client for good conditions before sending

• Packaging of Ticket issued by client

Potential Capacity

A competent and energetic individual, who wishes to strive for greatness as well as excellence in an organization that indulges professional growth which provides a challenging and rewarding career while allowing me to utilize and improve on my knowledge and skills. I am skilled in communication, with proven leadership qualities, team work and negotiation skills that ensures quality projects. I’m highly motivated and enthusiastic, hence my talents, experience and expertise aids to effectively manage and organize. Key Skills Career Knowledge Area of Expertise

• Good communication skills

• Able to work with less

supervision

• Excellent interpersonal

relationship skill

• Ability to resolve issues

arising between

employees

• Organized system of

running organization

• Documentation skills

• Updating organization’s database

• Preparation of regular reports on

office expenses, budgets and

activities

• Initiative, organized and

creative

• Excellent result with or

without a team

• Fast and smart in doing

things

Training

• Big Commerce, Microsoft-Word, Excel Power-Point, SAS,SPSS, R- SOFTWARE, Networking (I T)

Interests

Mountaineering, Adventures and travelling

References

Mr. Awoniy Segun, CEO Travel Affairs Ogba, Bus-Stop. P.O Box 20010, Ogba Lagos.

Tell: 080********.

Mr Oluwatuyi Toyin

(Legal Practitioner) Access Bank

Ibafo, Sango Nigeria.

Tell: 080********

Contact this candidate