FATHIMA SAHARA AHAMED

PERSONAL PROFILE

A highly motivated and reliable call center operative with two years’

experience in a Variety of customer service department. Focused on

providing a first class customer experience and solving any queries,

complications or issues that may arise. An excellent

communicator with confident telephone manner and a natural affiliation

to customer needs. An enthusiastic approach combined with genuine

warmth and dedication to customer satisfaction inspires confidence in the

customer and among colleagues.

CORE SKILLS WORKING EXPERIENCE

CUSTOMER CARE ASSISTANT & SALES EXECUTIVE

Strong organizational, administrative and AT LET’S READ CENTER MUSCAT, OMAN

inter- personal skills January 2015 - February 2020

Workload and time management

Excellent telephone manner Answering customer enquiries and assisting them.

Dedicated, driven and proactive Giving information and helping to solve customer problems.

Selling products and taking orders.

Confidential communicator

Arranging services for customers.

Supportive of senior staff member

Taking payments by cash.

Able to remain calm in a challenging

Making sure that the customer's experience is a positive one.

situation

Broad knowledge of computer operating

system and proficient keyboard skills

RECEPTIONIST AT QP FOREIGN EMPLOY COMPANY IN

CONTACT DETAILS

COLOMBO, SRI LANKA.

ADDRESS: P. O. Box 39, Postal Code 100 February 2011 - November 2011

Muscat, Sultanate of Oman.

Mumtaz Area.

Answer and direct phone calls in a polite and friendly manner.

Mobile: +968-********

Email: adrks7@r.postjobfree.com Welcome visitors in a warm and friendly manner, and answer any

questions visitors have.

Maintain reception area and all common areas in a clean and tidy

ADDITIONAL SKILLS manner at all times.

Operate standard office equipment on a regular basis, including a

Self motivated, adaptable, conscientious fax machine, a copy machine, and a computer.

and enthusiastic person with well developed Keep detailed and accurate records of visitor requests and of

management skills combined with a flexible calls received.

attitude to work. Maintain the general office filing system.

Strong team played skills developed through

work in retail and group activities.

Good organizational skill developed in a

variety of deadline oriented situation.

Get on well with people at all levels, easily

making good working relationships.

Have good presentation and communication

skills in English, Hindi, Tamil, Sinhala and

Malay.

WORKING EXPERIENCE

PERSONAL DETAILS CUSTOMER CARE EXECUTIVE AT AIRTEL CALL

CENTER (AEGIS SERVICE LANKA (PVT) LIMITED)

Passport no N2621231 COLOMBO, SRI LANKA.

Date of birth 11th October of 1988

Place of birth Sri Lanka

january 2010 - February 2011

Age 32 Years

Gender Female

Manage large amounts of incoming calls.

Civil status Married

Identify and assess customers' needs to achieve satisfaction.

Nationality Sri Lankan Malay

Build sustainable relationships of trust through open and interactive

Religion Islam

communication.

Driving licence Holder

Provide accurate, valid and complete information by using the right

methods/tools.

Meet personal/team sales targets and call handling quotas.

Handle complaints, provide appropriate solutions and alternatives

RE F E R E N C E S within the time limits and follow up to ensure resolution.

Keep records of customer interactions, process customer accounts

Mrs. JANE JAFFER and file documents.

(Chair person) Follow communication procedures, guidelines and policies.

Let’s Read center

Muscat, Oman

+968********

· Mrs. NALINI SUBRAMANIAN

(Former Charted Accountant) ACADEMIC QUALIFICATIONS

Alliance HousingBank

Muscat, Oman

+968******** Passed G.C.E Ordinary Level Examinations in 2004.

Completed certificate course of Computer Proficient – All

Microsoft packagers

Completed certificate course of Computer programming basic

Level,

Completed certificate course of Adobe Photoshop, Adobe

illustrator, Adobe PageMaker, Adobe in Design, Corel Draw, 3D

studio Max, Maya

With an extensive background knowledge and experience in

providing a high level of customer care, I am a confident keen,

enthusiastic and flexible supportive member of time. I assure

that I will fulfill my duties entrusted.

I do hereby certify that the above information is true and correct

according to the best of my knowledge. Thank you.

Yours sincerely,

. Date :

(Fathima Sahara Ahamed)

Contact this candidate