Account Manger - Customer Service (Live chat/Email correspondence)

Daniel Kurtz

480-***-**** ******.*****@*****.*** Yuba City, CA 95991

SUMMARY

A seasoned Account Manager with 9+ years of experience working directly with customers in a front-end customer service capacity, to manage accounts, as well as working back-end processes like Secure Message Center email communications. Extensive experience with computer technology and solving technical software issues, as well as building documents/files. Expertise in writing and oration.

Skills

Customer Service (9+ years)

Typing proficiency

Communication skills

Time Management

Problem solving

Experience with remote work environments

Data management

Customer/employee training

WORK EXPERIENCE

Account Manager, Discover Financial Services, November 2015-Current

Phoenix, AZ (Remote)

Reviewing and analyzing accounts to assist with customer inquiries and concerns

Overseeing multiple accounts and working multitask functions, such as working multiple customer online chat inquiries simultaneously

Proficiency in dozens of work-related computer programs, including the standard Google and Microsoft software programs

Formulating calculations in relation to interest earnings, penalties, balance totals, etc. Using median/mode mathematics and basic calculus

Handling time management under strict schedule adherence in a work at home environment for several years

Working in a team-oriented environment both in-office and remotely

Additionally, trained/shadowed with an RCT Department (Rapid Cycle Testing). This training involved testing company processes as well as proposing ones of our own to improve both employee operations and the customer experience

Technical Support Representative, Dealerpeak - CRM, June 2013-October 2015

Phoenix, AZ

Taking calls from car dealerships and third-party vendors relating to the Dealerpeak CRM product

Verbally walking through and teaching clients the different areas of the CRM

Allocating phone call and email requests/issues to the appropriate departments

Troubleshooting technical issues and malfunctions related to the CRM website and windows computers

Training new employees

Editing and building PDF, Word, and Excel files

Labor Worker, Lift-off Floor Removal, January 2013-May 2013

Yuba City, CA

ADDITIONAL EXPERIENCE

Podcast Host, Right America Media (RAM)- Political Media/News Company January 2021-Current

Managing podcast social media accounts and website

Writing/proofing option articles

Writing podcast scripts for myself and others

Hosting pre-recorded and livestreamed podcast episodes with co-hosts and guests

EDUCATION AND TRAINING

Associate of Arts

General Studies, Maricopa Community Colleges - Rio Salado Community College, Tempe AZ, May 2020

High School Diploma

Yuba City High School, Yuba City CA, January 2010

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