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Customer Service Front Desk

Kansas City, MO, 64118
June 30, 2022

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Shona Richey

Currently seeking part time employment

Kansas City, MO 64118


Authorized to work in the US for any employer

Work Experience

Gas Station Attendant

Sam's Club - Kansas City, MO

July 2021 to January 2022

• Key holder. Assisted club members using scan an go. Monitor fuel levels, update cost of fuel. Manage fuel spills. Maintenance of pumps. Customer service. Cook/Prep

Pizza Shoppe - Kansas City, MO

August 2020 to November 2021

• Prepped ingredients

• Prepared meals from scratch

• Prepared beverages orders

• Basic kitchen serving duties

• Maintained health and sanitation standards

• Diligently washed and sanitized all equipment and surfaces Cashier/Server

Hy-Vee Corporate - Gladstone, MO

November 2019 to March 2020

During major remodel of food service area I was in charge of assisting customers with food orders. Handled cash and credit card transactions. A lot of cleaning during this period to maintain a healthy environment.

Operations Assistant Manager

Dollar Tree - Kansas City, MO

August 2015 to May 2018

Key holder. opening and closing procedures. Supporting an assisting cashiers while managing the front of the store. Coordinating signage with fixtures and displays, along with merchandising. Customer service, returns, deliveries, damages, staffing,and another tasks as needed. Para Professional

NKCSD - Kansas City, MO

February 2000 to November 2010

Special education one on one with student with autism. 6 years. ELL 4 years. Supported teacher and student in learning. Organize and prepare materials. Followed prescribed procedures, academics, social, communication, and intervention. Collaborate with teacher in methods of instruction. Record keeping, data collection and documentation.


Liberty Hopsital - Liberty, MO

August 1991 to January 1998

Started at Liberty hospital as a LPN in the skilled nursing department. When I left the hospital I was working labor and delivery as a RN. Great place to work. Education

Customer Service Supply Chain Technician in Customer Service and Warehouse

Warehouseman, Inc - Kansas City, MO

July 2015 to August 2015

Certificate, Landscape Technician in Professional a landscape and Gardening Hyde Vocational School - Chillicothe, MO

January 2015 to April 2015

Certificate in practical Nursing

NCMC - Trenton, MO

January 2014 to May 2014

Associate Degree in Nursing

Penn Valley Community College - Kansas City, MO

September 1994 to May 1995

High school diploma or GED


• Operation

• Inventory Control

• Familiar with microsoft,excel, power point. I am a fast learner

• Timekeeping

• Shipping Receiving

• Logistics

• Swimming

• Management Experience

• Sales Experience

• Microsoft Word

• Adobe Acrobat

• Gardening

• Nursing

• Special Education

• Medication Administration

• Autism Experience

• Supply Chain

• Meal Preparation

• Supervising Experience

• Tutoring

• Teaching

• Vital Signs

• Hospital Experience

• Basic math

• English

• Data Collection

• Merchandising

• Experience Administering Injections

• Kitchen Experience

• Patient Care

Certifications and Licenses



Food Handler Certification


Front desk agent (hotel) — Highly Proficient

November 2020

Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient

Customer focus & orientation — Expert

November 2020

Responding to customer situations with sensitivity Full results: Expert

Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.

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