Customer Service Front Desk
Resume:
Shona Richey
Currently seeking part time employment
Kansas City, MO 64118
*********@*****.***
Authorized to work in the US for any employer
Work Experience
Gas Station Attendant
Sam's Club - Kansas City, MO
July 2021 to January 2022
• Key holder. Assisted club members using scan an go. Monitor fuel levels, update cost of fuel. Manage fuel spills. Maintenance of pumps. Customer service. Cook/Prep
Pizza Shoppe - Kansas City, MO
August 2020 to November 2021
• Prepped ingredients
• Prepared meals from scratch
• Prepared beverages orders
• Basic kitchen serving duties
• Maintained health and sanitation standards
• Diligently washed and sanitized all equipment and surfaces Cashier/Server
Hy-Vee Corporate - Gladstone, MO
November 2019 to March 2020
During major remodel of food service area I was in charge of assisting customers with food orders. Handled cash and credit card transactions. A lot of cleaning during this period to maintain a healthy environment.
Operations Assistant Manager
Dollar Tree - Kansas City, MO
August 2015 to May 2018
Key holder. opening and closing procedures. Supporting an assisting cashiers while managing the front of the store. Coordinating signage with fixtures and displays, along with merchandising. Customer service, returns, deliveries, damages, staffing,and another tasks as needed. Para Professional
NKCSD - Kansas City, MO
February 2000 to November 2010
Special education one on one with student with autism. 6 years. ELL 4 years. Supported teacher and student in learning. Organize and prepare materials. Followed prescribed procedures, academics, social, communication, and intervention. Collaborate with teacher in methods of instruction. Record keeping, data collection and documentation.
RN
Liberty Hopsital - Liberty, MO
August 1991 to January 1998
Started at Liberty hospital as a LPN in the skilled nursing department. When I left the hospital I was working labor and delivery as a RN. Great place to work. Education
Customer Service Supply Chain Technician in Customer Service and Warehouse
Warehouseman, Inc - Kansas City, MO
July 2015 to August 2015
Certificate, Landscape Technician in Professional a landscape and Gardening Hyde Vocational School - Chillicothe, MO
January 2015 to April 2015
Certificate in practical Nursing
NCMC - Trenton, MO
January 2014 to May 2014
Associate Degree in Nursing
Penn Valley Community College - Kansas City, MO
September 1994 to May 1995
High school diploma or GED
Skills
• Operation
• Inventory Control
• Familiar with microsoft,excel, power point. I am a fast learner
• Timekeeping
• Shipping Receiving
• Logistics
• Swimming
• Management Experience
• Sales Experience
• Microsoft Word
• Adobe Acrobat
• Gardening
• Nursing
• Special Education
• Medication Administration
• Autism Experience
• Supply Chain
• Meal Preparation
• Supervising Experience
• Tutoring
• Teaching
• Vital Signs
• Hospital Experience
• Basic math
• English
• Data Collection
• Merchandising
• Experience Administering Injections
• Kitchen Experience
• Patient Care
Certifications and Licenses
OSHA 10
Present
Food Handler Certification
Assessments
Front desk agent (hotel) — Highly Proficient
November 2020
Selecting hotel rooms based on verbal requests and identifying errors in hotel data Full results: Highly Proficient
Customer focus & orientation — Expert
November 2020
Responding to customer situations with sensitivity Full results: Expert
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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