Front Desk Customer Service

Melissa Pheonix-Dandridge

** ******** ***** ******, ******* 31322

*******************@*****.***

912-***-**** (Cell) 912-***-**** (Alternate)

Career Objective

Bachelor of Science in Healthcare Management (HCM) degree graduate seeking an opportunity as a Front Office Coordinator or Administrative Assistant position with a patient-focused healthcare organization in the Coastal Georgia area.

Summary of Qualifications

Over 10+ years’ professional experience in the healthcare industry sector as a Home Health Assistant, Patient Access Representative, Registrar/Front Desk, and Customer Service.

Education

South University, College of Business Savannah, Georgia 31406

Bachelor of Science in Healthcare Management (HCM) June 2012 - March 2016

Professional Experience

Pooler Faulkville Express Bloomingdale, GA 31302

Logistics Front Office Assistant January 2019 – January 2020

Perform data in the way of processing orders, organizing files, and scheduling pick-ups

Confirmed and requested customer payments obtained signatures for transport.

Logged data onto spreadsheets .

Efficiently and electronically distribute packages

Communicate with trucking companies to arrange load pick-up. Verified and kept invoice records.

Support the shipping department ensuring all paperwork is correct and has Bills of Lading.

Homemaker & Full time Student June 2013 – June 2016

Memorial Health University Medical Center Savannah, Georgia 31404

Registrar – Patient Access Representative August 2012 – August 2013

Provided exemplary customer service by interviewing patients and/or family members to collect demographic information and identifying problems related to care.

Accurately verified insurance information and collected co-payments.

Maintained a working knowledge of community service and resources available to patients.

Investigated and directed patient inquiries or complaints to appropriate medical staff members and followed-up to ensure satisfactory resolution.

St. Joseph’s/Candler Hospital (Temporary Position/Snelling Staffing) Savannah, Georgia

Front Desk/Patient Registration April 2012 – August 2012

Greeted patients when they entered the medical facility with a pleasant demeanor.

Organized and maintained the front desk by retrieving, updating, and maintaining records.

Performed phone triage duties and initialized data into a computerized database system.

Maintained a working knowledge of office policies and procedures.

Memorial Health University Medical Center Savannah, Georgia 31404

Registrar March 2009 –May 2012

Managing admissions and discharges, arranging for transfers, providing required information to medical staff, collecting co-pays, entering information into computer databases, and presenting hospital policies to patients.

Accurately recorded the medical services requested by patients; both written and electronic documentation.

Verified health insurance coverage from patients, collects co-payments, and updated patient records.

Handled the hospital switchboard or paging hospital staff and physicians.

J. C. Penney Savannah, Georgia 31406

Retail Sales Associate/Manager February 2004- June 2009

Men’s Suit and Alterations

Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.

Operating cash registers, managing financial transactions, and balancing drawers. Achieving established goals.

Directing customers to merchandise within the store.

Repairs or replaces defective garment(s)/ Documentation of repair(s)/replacements.

References

Available upon request

Contact this candidate