Manager Assistant Service Representative

“Our deepest fear is not that we are inadequate. Our deepest fear is that we are powerful

beyond measure

CURRICULUM

VITAE

Lisal

Poggenpoel

ADDRESS: *** ***** ******

Kewtown Athlone 7764

MOBILE: 071-***-****

DATE OF BIRTH: 11 June 1978

ID NUMBER: 780-***-**** 083

EDUCATION: Athlone Secondary Senior School

START YEAR: 1993 END YEAR: 1998

GRADE PASSED: 12

LANGUAGES: English & Afrikaans - Fluent

NATIONALITY: South African

DRIVERS LICENSE: Yes

OWN CAR: Yes

WORK EXPERIENCE:

01/02/2016 – 02/06/2020: Hungry Lion

Responsibilities:

Operations Administrator Assistant Administrator Manager

● Record notes for the weekly,

quarterly & monthly manco

meetings.

● Record messages for when

Operations Manager was not in

office.

● Book Meeting Rooms

● Manage the Operations Manager’s

calendar.

● Ensure that the Regional Manager’s

keep to their deadlines.

● Complete the Operational Managers

cell phone claims and Submit it to

our finance department.

● Created Purchase orders for IT,

Operations, Real Estate, Finance

department as well as 180 plus stores, as

well as for Head Office.

● The countries we created Purchase

orders for were Namibia, Zambia, RSA

and Angola.

● While creating the PO’s we had to take

into account the different VAT percentage

for the countries we assisted.

● As the Team Leader I had to train the

team on the processes.

● I Implemented a tracking system to avoid

duplicate purchase orders being created.

● Any suspicious quotes would be reported

to management.

● Built and maintained relations with new

● Complete the remittance advice for

the Operational Managers

expenditures during his travels.

● Arrange the couriers to collect and

deliver items for the different stores

in South African and for our stores in

Namibia and Zambia.

● Coordinate the Operational

Managers travel plans - I had

created a tracker in order to track the

flights, accommodation and cars

booked. Then I would share it on a

monthly basis with the OM and the

finance department.

● The Regional Managers would be

required to complete their schedule

for the month, I would then follow up

and make sure it was completed

before the cut off date.

● Track and save the reports for the

stock takes and short stock.

● Run the scheduled hours for all the

stores.

and current suppliers. Also explained and

enforced the whole process to ensure no

work was done without going through the

proper process.

● Worked closely with the finance team to

ensure there were no hold ups on

suppliers getting paid within the payment

terms.

● Ensured that invoices agree to purchase

orders and if not investigate.

● Following up on any and all PO’s created,

making sure that they get approved by the

Regional and Operations Manager.

● All cancelled PO’s had to be reported to

the vendor.

Packages Used: 1. Google Sheets

2. Google Docs

3. Google Form

4. Sage

REFERENCE: Lindsay West

TEL: 076-***-****

EMAIL: *******.****@**********.**.**

28/03/2011 – 31/01/2016: WNS

Responsibilities:

Finance

Administrator

(2016)

Campaign Agent Receptionist Helpdesk (2011)

● Scanning all

invoices for

payment.

● Record all the

invoices on a

processing

Head Office to

release

payment.

● File all

documents

related to the

invoice.

● Contacting

suppliers and

requesting the

invoices and

statements.

● Order

stationary.

● Process all

petty cash

requests and

add them to

our expense

system.

● Contacted all

our landlords

for the rental

invoices.

● Filed all

debtors

invoices &

statements.

● Completed the

remittance

advice.

● Saving all

notifications of

payments and

advising the

vendors

thereof.

● Registered the

vendors and

followed up

with requesting

all the

documentation.

● Answering all

complaint calls

for Sea

Harvest.

● Continually

checking the

voicemails and

emails from

consumers.

● Responding to

all complaints

within the SLA

times.

● Follow up with

the factory for

reports on Red

Alert cases.

● Advising the

customer of

the outcome of

the report.

● Issuing

vouchers per

complaint and

logging them

on the Cost

Approval sheet

and the live log

sheet.

● Forward the

recorded

issued

vouchers to

finance.

● Log all

returned

vouchers and

contact the

customers to

advise.

● Arrange a

courier for Red

alert cases

between the

customer and

the factory.

● Answering all

incoming

calls and

directing

them to the

correct

extension.

● Record

messages if

there was no

response.

● Data

Capturing

● Logging all

the

receptionist

calls.

● Logging all print,

stationary,

facilities requests

& paper

requests.

● Meeting the

SLA’s set for the

help desk.

Booking meeting

rooms.

REFERENCE: Zaib Johnson

TEL: 084-***-****

EMAIL ADDRESS: ****.*******@***.***

20/09/07 – 17/12/10: WATES LIVING SPACE

Responsibilities:

Site Secretary/Administrative Assistant

● Obtaining a report from the client for a list of the tenants that need work on their properties.

● Contact all the tenants by printing a leaflet and stating that works need to be done on the property and that they will be required to make an appointment for the works to take place.

● Book appointments for the electricians, plumbers, resident liaison officers and the kitchen designer along with the tenants.

● Collate the electrical and kitchen documents per apartment, labelling and scanning all the documents.

● All scanned documents then need to be saved on the company’s shared drive and sent to the client.

● Due to the works there would be various contracts that would need to be managed.

● All spreadsheets would need to be kept up to date in order for it to be used for management meetings and data capturing.

● Answering incoming tenant queries.

● Closing all open call logs that get sent to the site office from the client's office. 10/12/06 – 13/06/07: OLD MUTUAL

Responsibilities:

Customer Service Representative

● Update the policyholders personal information.

● Advise the client the status of their policy.

● Also what the value of the policy is.

● Amending or changing the payment details on the

policy.

● Arrange for arrears payments to be made.

● Arrange cancellation of debit orders.

SYSTEM USED: Craft, Vantage, Intranet, Workflow & E-mail REFERENCE: Sandra Jordaan, Team Manager

TEL: 002*-**-***-****

15/05/05 – 08/12/06: ASDA – Online Shopping

Responsibilities:

Customer Service Representative

● Answering incoming client queries.

● Liaise between the store and the customers.

● Arrange redeliveries of shopping items.

● Issue refunds for the customers.

● Answer all email queries.

● Arrange a delivery time with the customers.

● Advise the customers of any cancellations from the store. SYSTEM USED: Cosmos, Remedy, Intranet & E-mail

REFERENCE: Kashief Albertyn, Team Manager

TEL: 072**-*****

15/12/00 – 04/04/03: GRANDWEST CASINO AND ENTERTAINMENT WORLD

RESPONSIBILITY:

Waitress

● Serving Food & Drinks.

● Maintaining cleanliness in the work area.

● Make sure that payments were done promptly and efficiently. REFERENCE: Janine Julius, Duty Manager

TEL: 002*-***-***-***

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