RECEPTIONIST

CURRICULUM VITAE

PERSONAL INFORMATION

Name : Ms Grace Wairimu Gichia

Address : P.O Box 506**-*****,Nairobi.

Mobile : 070*-***-***

E-mail : ************@*****.***

Year of Birth : 1983

Languages : English,Swahili,Kikuyu

JOB OBJECTIVES

● Developing wide knowledge based on experience

● Good organizational interpersonal skills and issues of confidentiality.

● Aiming to implement the organizational goals

● Willingness to learn and be innovative

● Team player and team leader

JOB EXPERIENCE

JAN 2021-UPTO DATE VERONA HOTEL

Position-FRONT OFFICE RECEPTIONIST

-Receiving phone calls from clients.

-Compiling all clients details in the data

-proper communication with clients and ensure they receive the best service

-Answering all calls from clients who are making the enquiries about the hotel,

-Making time table for the staff.

-Directing customers to the correct directions.

-Ensuring all the rooms are clean for the guest to check in.

-Checking In and checking out clients.

-Compiling all records of the guest who have checked in

-Liaising with Housekeepers on the rooms which are ready.

-Responding to emails.

-Regular checking out with Booking .coms for any bookings done.

-Making sure my working area is neat.

-Following up with any enquiry the client has asked . JUNE 2017 – DEC 2018:Havens Food Court(Nairobi)

Position-Waitress

DUTIES

-Take orders from customers for foods and beverages

-Serve food and beverages to customers as required

-Prepare customer bills or payments

-Proper communication with customers to resolve complaints and ensure satisfaction

-Perform cleaning duties of the work area

JAN 2015 – DEC 2016:Royal Court Hotel(Mombasa)

Position-Waitress(chain service)

DUTIES

-Take orders from customers for foods and beverages

-Serve food and beverages to customers as required

-Prepare customer bills or payments

-Proper communication with customers to resolve complaints and ensure satisfaction

DEC 2009 – JUNE 2010:Dx Max Communication(Nairobi) Position-Customer Service

DUTIES

-Taking orders from customers

-Assisting customers and ensuring they receive the best service

-Reporting and handling complaints from customers

EDUCATIONAL BACKGROUND

2011-2012

Institute of Advanced Technology

-Diploma in Business Administration

2008-2010

Rewarding College

-Food Production

2006-2007

Micro united College

-Computer Packages

2002-2005

Mumbi Girls High School-KCSE

1994-2001

Kimathi Primary School,Nairobi - KCPE

HOBBIES

Reading,Travelling,socializing,dancing

REFEREES:

Mr Daniel Ochieng

Manager-Royal Court Hotel

Mobile-072*-******,073*-***-***

Mr Niccanory Bakari

Verona Hotel Manager

Mobile- 079*******

Ms Janet Mjeri

Mobile-074*******

Human Resource Manager Verona Hotel.

Contact this candidate