Data Entry Officer Assistant

Professional Summary

Skills

Work History

PATRICIA FLORES

Chicago, IL 60639 773-***-**** **************.**@*****.*** Talented Collections Representative highly effective at managing a high volume of collections calls in fast-paced, demanding environments. Excellent conflict resolution and interpersonal skills. Driven to maximize returns and exceed monthly quotas. Collections Representative with 6 years track record of providing exceptional customer service and negotiation techniques.

Knowledge of multi-line phone systems, Microsoft Office and data entry. Honest, collaborative and an individual of integrity. Dynamic Collections Representative with excellent communication and negotiation skills. Persistent, firm and consistent in abiding by all policies and procedures. Excels through non-confrontational negotiation and reasoning.

Friendly Collections Representative with an in-depth knowledge of negotiation techniques and collections methods. Ambitious, personable and trustworthy. Gifted with the unique ability to diffuse tense situations. Ambitious Collections Representative with 6 years of Relationship Building experience. Highly skilled in follow-ups, managing accounts and probing techniques. Work well independently or as part of team. Friendly voice

Effective negotiator

Bill processing

Billing dispute resolution

General ledger

Credit and collections

Skip tracing

Flexible team player

Collections Representative 06/2003 to Current

Turner Acceptance Corp. – Chicago, IL

Effectively managed approximately 100 inbound and outbound calls daily Advised debtors on payment options and set up payment plans Used effective questioning techniques to clarify why debtors were delinquent Interfaced with customers to bring accounts current with suitable repayment plans Routinely contacted account holders with balances over 30/60/90 days past due to resolve delinquencies Handled contracts and payments on accounts

Entered customers' financial status information into system Collections Representative/Loan Officer Assistant 06/1995 to 08/2001 Midland Finance Company – Chicago, IL

Answered customer telephone calls promptly to avoid on-hold wait times Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts Performed targeted collections on past due accounts aged over 30 days Negotiated to collect balance in full

Counseled debtors on payment options and arranged installment agreements Processed payments and contracts on accounts

Recorded all information regarding financial status of customers Contacted clients with past due accounts to formulate payment plans and discuss restructuring options Used skip tracing resources to locate debtors and updated information in company system Resolved challenging situations with friendly but firm strategies Applied more than 60 payments per week

Education

High School Diploma

Carl Schurz High School - Chicago, IL

Took 2 yrs of computers and 2 yrs of typing

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