APRIL SHEFFIELD

*** ******* ******** **# ******,GA 31721· 229-***-****

adrkmy@r.postjobfree.com

My objective, is to pursue a career as a Customer Service Rep/ Receptionist, with a company that offers opportunities for growth and advancement. My resume highlights my professional and educational accomplishments including a License for the state of Georgia. As an employee you will find me eager to learn new and inventive ways to meet our customer and company needs. I am a team player dedicated to the growth and success of team as a whole.

EXPERIENCE

3/30/21-CURRENT

H & R BLOCK-ALBANY, GA

CSP-CUSTOMER SERVICE PROFESSIONAL

PROCESSED CONDIDENTIAL TAX FORM INFORMATION.

PERFORMED STORE OPENING DUTIES, INCLUDING COUNTING CASH DRAWERS. CROSS-TRAINED AND PROVIDED BACK-UP FOR OTHER CLIENT SERVICE. WORKED AS A TEAM MEMBER PERFORMING CASHER DUTIES, PRODUCT ASSISTANCE AND CLEANING. EXPRESSED APPRECIATION AND INVITED CLIENTS TO RETURN TO THE STORE. ANSWER INCOMING CALLS WHILE HANDING IN-PERSON INQUIIRIES FROM CLIENTS AND COLLEAGUES. HANDLING CONFIDENTIAL INFORMATION EFFECTIVELY, DETAIL ORIENTED, ORGANIZED, OFFERING A STRONG WORK ETHIC AND DETERMINATION TO COMPLETE ALL TASK IN A TIMELY MANNER. FLEXIBLE AND HARDWORKING WITH A DRIVE TO SUCCEED.

01/14/19-03/25/19

DOCO SCHOOL SYSTEM

SUBSTITUTE BUS DRIVER

DRIVES SCHOOL BUSES TO LOAD AND UNLOAD PUPILS TO A DESIGNATED SCHOOL OR HOME ADDRESS DURING SCHOOL HOURS AND PROGRAM ACTIVITIES.

01/2018-11/2018

AT&T CUSTOMER SERVICE REPRESENTATIVE/SALES,

TELEPERFORMANCE USA/CALL CENTER

HANDLE AND CAREFULLY RESPOND TO ALL CUSTOMER INQUIRIES

● Specializing in customer care and billing including bank drafts, credit card payments, credit checks, etc

● Processed billing accounts with use of a computer with a 10 key

● Processed billing accounts with a quick book computer application

● Provide excellent customer service through active listening

● Meet and exceed sales goals with the proven ability to advance sales and build customer relationships

● Identify hesitations, overcome objections, and close the upsell

● Work with confidential customer information and treat it sensitively

● Appropriately communicate with customers

● Reinforce, communicate, and review the purchase decision throughout the customer interaction

● Aim to resolve issues on the first call by being proactive in your customer service approach

● Ability to navigate through several different internet applications on one call in a timely and professional manner

ULTA BEAUTY 8/2016-3/2018

SALON ASSOCIATE

● Provide full salon services, including hair cutting, shampooing, blow drying, coloring and styling

● Maintain cleanliness of salon and your station

● Keep on top of current hair cutting and styling trends

● Help maintain adequate inventory of hair products and tools

● Ensure clients with scheduled appointments receive service in a timely manner

● Collect payments for salon services performed

JCPENNEY

SALON ASSOCIATE 11/2015-5/2016

● Provide full salon services, including hair cutting, shampooing, blow drying, coloring and styling

● Maintain cleanliness of salon and your station

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● Keep on top of current hair cutting and styling trends

● Help maintain adequate inventory of hair products and tools

● Ensure clients with scheduled appointments receive service in a timely manner

● Collect payments for salon services performed

2/2010-1/2011

CIRCULATIONS INC.

CUSTOMER SERVICE REPRESENTATIVE/Call Center

*Sold local newspaper from all over the USA through

*direct marketing in which a salesperson solicits prospective customers to buy products or

*services by reading a script over the phone or through appointment scheduled during the call

*Processed payments through a credit card or they can go into their local store and pay.

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EDUCATION

Albany Technical College-Master Cosmetologist (12/23/2011) A-B HONOROLL GPA 3.46

ALBANY STATE UNIVERSITY- CERTIFIED MEDICAL TRANSCRIPTIONIST (4/2000) ACE TRUCK DRIVING TRAINING SCHOOL- CLASS-A (2009) B (2018) SKILLS

● GOOD WILL GOOD WORKS- OFFICE MANAGER- Safec

Neighborhood Service Center, Faith Community Outreach Center, Wood Pineway, Bethel Housing.

● Great Communication Skills, Perform such duties as to organize work priorities, verify figures, and documents for accuracy and proper coding, develop an effective filling system, interview clients, typing up case files, prepare payroll, maintain an office budget, process accounts receivable and payable, answering a multi-line telephone, verifying client eligibility, setting appointments, typing up and filling away important documents and memos on a computer. Monitored monthly expense reports, financial spreadsheets, file and scan invoices, purchase orders, and manage and assign clerical duties to fellow employees.

● Ability to efficiently help a customer understand what they are calling in about with courtesy and kindness but in a timely matter.

Ability to be a top seller

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ACTIVITIES

During my employment at AT&T and Circulations Inc. I was a top seller able to go far and beyond to get the job done. For this I was rewarded many times over with gift cards, company t-shirts, company drinking mugs, company volley balls, dinner with the bosses and many, many more incentives.

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