Customer Service Representative

SEIRRA BURRAL

* ***** ****, ******, ***** Carolina, 29150, US 803-***-**** ************@*****.***

Capable of detecting and resolving issues, promoting new products, and exceeding sales targets.

Relying on 2+ years of experience in providing outstanding customer service. Dedicated and detail-oriented with multitasking, follow-through, and problem-solving experience gained during 2+ years in customer service and support. When assisting with customer service I am a friendly and professional customer service expert with a strong background working to meet customer needs. Excellent interpersonal skills and a friendly demeanor. Customer Service Representative with exceptional oral and written communication, active listening, and problem-solving abilities.

Motivated to address customer concerns directly and efficiently, develop proactive solutions, and implement corrections quickly.

Motivated to keep customers happy and contribute to the company's success. Customer service specialist with experience in lead generation, customer relationship management, and sales.

Answering phones

Documented Customer Information into

computer

Data entry

Recordkeeping strengths

Customer needs assessment

Quick learner

Tax preparation

Excellent communication

Computer literate

Professional Summary

Skills

Education

12/21 to Present

Customer Service Representative Agent Concentrix Insurance Solutions Greenville, SC

Assisted [Number] customers by answering questions, responding to inquiries, and handling phone requests in an average [Timeframe]. Assisted [Number] customers by answering questions, responding to inquiries, and handling phone requests in an average [Timeframe]. Entered customer interaction details into [Software] to track requests, document problems, and record solutions offered.

Provided customers with advice and assistance, paying special attention to their specific needs or desires.

Answered customer calls promptly to avoid long wait times on hold. Communicated with customers, management, and the sales team to better understand their needs and make recommendations.

Entered data into the [Software] system, including payments, account information, and call logs.

Answered a steady stream of customer calls with up to [Number] calls in queue per minute.

Copied, logged, and scanned supporting documents before filing everything in the client's files.

Answered an average of [Number] calls, emails, and faxes per day, responding to customer inquiries, resolving problems, and informing customers about new products.

Provided primary customer support to internal and external customers in a fast-paced environment.

6/22 to 6/22

Customer Service Representative Carenet Health San Antonio, TX Kept accurate and current customer account data with manual form processing and digital information updates.

Provided a superior customer experience in order to build a loyal customer base. Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns.

Complete and accurate work and keep customer files up to date. 5/19 to 7/19

Customer Service Representative Sitel Group Spartanburg, SC Provided a superior customer experience in order to build a loyal customer base. Answered customer calls promptly to avoid long wait times on hold. Promoted available products and services to customers during service, account management, and order calls.

Communicate with customers over the phone or in person to provide product or service information, take or enter orders, cancel accounts, or obtain information about complaints.

Work History

Contact this candidate