Operations Manager Customer Service

Samuel Moabi

National Logistics Manager

Location: Johannesburg

Mobile Number: 063*******

Email:********@*****.***

Professional Profile

Proficient National Operations Manager with a proven track record in the Logistics Supply Chain and Retail sectors, combine with the customer focused approach to business.

With the several years of experience in the Global business of Supply Chain Management networking, I have built a solid networking expertise with a specific focus around video conferencing, Audio conferencing, instant messaging for tracking and tracing the final destinations of all the commodity within the network. Solution strategic way of communication with all the Regions/Sectors .I have being responsible for all Network related issues with the support of the Regional managers, Operations managers, Maintenance managers ensuring to maintain business the on time performance.

Core Skill

Supply chain (OTP) On Time Performance

Improving Operations management

SLA’s(Service Level Agreement

Team Management

Performance Quality controls

Strong Customer service

Planning Inventory

Oversee all National warehouses efficiency

Disaster management

Work Experience

March 2015-2019 Company(Bidair services)

Air Freight and Road freight (Supply chain) National Operations Manager

Outline

Head Office Based, Customer facing role with a leading supply chain network, proving a range of systems management, strategic business improvement, process improvement and advisory for customers both face to face and over the telephone

Key Responsibilities:

Dealing with large number of customers on a daily basis and ensuring the SLAs was met.

Handling customer Queries and referring customers to KAM’S(Key Account Managers)

Leasing with Clients globally,record information and provide excellent service

Leasing with external professionals such as contractors, to strategies business improvement

Arranging a daily Telecom within all the branches to overcome all the Operational challenges

Creating the professional documents for the clients and other external contracts

Creating internal email communications and arranging internal events and meetings

Generating a weekly National SUPPLY CHAIN report to EXCO Team

March 2011-2015 Company(Bidair Services )

VVIP (Protocols and Presidential charter flights National Operations Manager

Outline

Head Office Based, General Manager in a high pressure environment with the full responsibility of facing role with High Priority and secured services for the MP’s (Members of the Parliament and, proving a range of systems management, strategic business improvement, process improvement and advisory for customers both face to face and over the telephone

Key Responsibilities:

Leasing with all the external Companies for Operational support

Arranging meetings with the SAAF (South African Air Force) for standard time of arrival/Departures of the dignitaries

Leasing with the Authorities (ATNS) to request Flying permit

Requesting Adhoc special team to assist with ground support equipment

Requesting a full flight plan from load control

Requesting Airport management center to give clearance to take off/or landing

Full ground handling including Airport Airside Safety and Security

2010-2011 Company(Bidair Services )

Head of Department (General Operations Manager)

Outline

Key Responsibilities:

New role Airport based,

General Manager operations management

Ensuring the transportation loading and offloading passengers at the correct terminals and from the flights

High pressure environment with the full responsibility of ensuring the safety of the passengers from and to the flights on a daily basis

Strategic business improvement, process improvement and advisory for customers both face to face and over the telephone including the international carriers.

Ensuring all Passengers boarded as per safety procedures and delivered at the correct flights.

Ensuring all the safety checks are conducted before and after loading and offloading the passengers.

Communication with the passengers during the transportation from or to the flights.

Checklist of the doors before transporting the passengers and after for safety reasons.

Leasing with airport Police office for any un attended baggage and suspicious passengers behavior

Ensuring baggage delivery on time from chock time

Ensuring the cleaners are already on board to maintain A/C ground time

2008-2010 Company

Duty Manager Airport Ground Operations

Outline

Key Responsibilities:

In charge of managing all the ramp supervisors to turn around the flights on time

Management of People and solving all the last minutes problems

Identify the danger zone for the ground team around the Air Crafts

Managing the PNL of the department

Managing all the operational fleet and maintenance

Organizing weekly meeting with all the supervisor to measure the operational Improvement

Educational Qualifications

1998- Grade 12 (senior Certificate) white city campus

Tertiary Qualifications

2018 -2019 Graduated (Higher Certificate) Business Improvement specialist (Da Vinci Institute)

Management of people

Product Management

Systems Management

Management of Innovation

Management Of Technology

Thinking and Decision Making

Problem Solving

Strategic Improvement Solving

Management of Accounting

Performance Improvement

Process Improvement

References

National Operations Manager

Name: Mr. Sipho Mawelela

Designation: HR Director

Contact Number: 082-***-****

VVIP (Head of Department General manager)

Name: Mr. Danny Mzyke

Designation: Operations Director

Contact Number: 076-***-****

Isanti Glass (National Project manager

Name: Mr. Harries Mahlatji

Designation: Industrial Engineering Manager

Contact Number: 078-***-****

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