Customer Service Claims Adjuster

Naomi Higgins

423-***-**** adrkmk@r.postjobfree.com

Customer Service Account Management Sales

Career Summary

Establish a proven record of growth, achievements and experience in insurance sales, customer service, operation with multi-million dollar companies. Experience in areas including customer service, sales, business development, and operations. Success has been based on an ability to

(1) quickly identify and capitalize on operational opportunities; (2) develop strategies that have improved profitability, quality, employee performance, and customer satisfaction. Specific Strengths

Training, Mobile Agent, Customer Service, Answering multiple calls, Customer Retention Strategies - Sales

Education

Soddy Daisy High School 618 Sequoyah Road Soddy Daisy, TN 37379 Graduated 1999 - High School Diploma

Sequoyah Vocational Technical School 9517 W Ridge Trail Road Soddy Daisy, TN 37379 Graduated 1999

Computer Skills

Microsoft Office, Word, Excel, Outlook, Powerpoint, Sales Force Professional Experience

September 2019 - May 2022 Us Xpress Chattanooga, TN Risk Management Team Claims Adjuster for Owner Operators Liability Physical Damage Comprehensive and Collision Cargo and Hazmat Claim handling Experience: Daily monitoring of customer service quality, productivity, performance, and goals. Worked with drivers that either owned or leased their truck for purchase. Helping get estimates and repairs made to get the driver back on the road quickly. Helped them with filing claims with their insurance whether it be from windshields or glass, to body damage and property.Worked with getting their tractor repaired and with their insurance company. Spoke and kept a continuous contact with the drivers and insurance company. Maintained and touched over 100 claims a day. Answered multiple lines, emails, and attended many zoom or Teams meetings since we went viral due to Covid-19. Handled processed claims with checks that had to be entered back to the drivers that could be up in the thousands. 2001 - 2019 Direct Auto and Life Insurance Chattanooga, TN Sales Agent: Licensed in Property, Casualty, Life, and Automobile Club in TN and GA Experience: Sales, daily monitoring of customer service quality, productivity, and performance. Training and development of employees to reach their maximum performance level. Available to employees on a daily basis to facilitate prompt and accurate service to internal and external customers. Attend meetings for development of skills and other agents. Providing service to all customers whether in person or on phone. Meeting expectations and goals on a daily and monthly basis. Handling petty cash and any other cash payments or debit/credit payments, check payments, payments over the phone, and making daily bank deposits. 2000 - 2001 Floyd's Hardware Soddy Daisy, TN

Cashier

Experience: Handling in store accounts. Serviced customers with their purchases. References

Carla Burchard 423-***-****

Krissy Hankins 423-***-****

Mary "Ann" Lee 423-***-****

Jacqualine Davis 423-***-****

Danielle Carney 423-***-****

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