Wanda Dionne Davis

*** ***** *** *** *

Newport News, VA 23607

757-***-****

EDUCATION & AWARDS

Commonwealth College AAS in Accounting/Business June 1991 magna cum laude

Business Principles Certificate from Thomas Nelson Community College 2007

Fundamentals of Organizational Leadership from Thomas Nelson Community College 2013

Recipient of Customer Service Award – Ferguson Enterprises – 2008 & 2010

Circle of Excellence Award – Nextel Communications - 2004

HIGHLIGHTS OF QUALIFICATIONS AND SKILLS

Proficient in Microsoft Office programs; relates well within all levels of personnel; thrive in high pressure situations with deadlines; willing and able to learn new tasks quickly; excellent oral and written communication skills; works well under minimal supervision; have the ability to teach and instruct; strong leadership skills; ability to multitask; provide the highest standard of customer service; strong organizational skills

WORK EXPERIENCE

November 2019 to Present

Accounts Payable Specialist

Riverside Health System

608 Denbigh Blvd Ste 703

Newport News, VA 23602

*Ensures accurate disbursement of all vendor checks, check requests checks and selected patient refund checks

*Add new vendors in the AP system after requesting the W-9 forms and verify if they are in compliance with 1099 guidelines

*Complete any vendor changes such as change of address, phone number, terms, etc.

*Record and enter wire transfers to ensure the adequacy of internal control in the purchasing/receiving/payment

cycle

*Investigates and resolves problems associated with processing of invoices

*Confirms invoices and supporting documentation to AP file management system (ImageNow)

*Handles vendor and employee correspondence via phone, mail or email.

*Responsible for monthly status reports (Physician Labor, Physician Fees and Inactive reports for monthly closings.

*Receives, researches and resolves a variety of routine internal and external inquiries concerning account status, including communicating the resolution of discrepancies to appropriate persons

*Enter monthly payroll and tax wires and ensure wire reporting is accurate and correct.

*Distribute and reconcile the corporate Bank of America credit card

*Process employee reimbursements

*Process non PO invoices for service

January 2019 to November 2019

Billing/Collections Analyst

Tidewater Physicians Multispecialty Group (TPMG)

827 Diligence Dr Ste 100

Newport News, VA 23606

*Take incoming calls from patients to answer billing questions, mail updated statements, take

payments, correct and update address to ensure the patient received an appropriate statement

*Responsible for posting patient payments

*Have assigned physician sites and work with Office Managers to apply credits, transfer money, adjust

charges and send patient accounts to collections after thorough research

*Work with collection agencies, process incoming bankruptcy notices, create and maintain budget plans

*Responsible for delinquent reports by creating, reviewing and submitting the report to assigned sites

*Review returned delinquent reports and process location requirements

*Responsible for posting collection checks from various collections agencies

*Responsible for creating spreadsheets in Excel for delinquent/bad debt accounts for assigned locations

June 2018 to October 2018

Treasury Analyst, Credit Cards

Ferguson Enterprises

12500 Jefferson Ave

Newport News, VA 23602

*Balance daily credit card sales to funding by card and credit card platforms

*Research and resolve any discrepancies in credit card funding

*Analyze and reconcile variances for monthly credit card fees

*Prepare journal entry for credit card fees and daily journal entries to record various credit

card and financing activities

*Research transactions for general ledger department as well as the branch locations

*Monthly reconciliation of credit card general ledger account

*Prepare monthly borrowing base report for a major credit facility with a strict deadline

*Various reports for the field and management related to credit card activity to analyze

processing method to ensure lowest fees

*GE capital sales report - oversee accounts and manage users for GE Capital Program

*Research changes in credit card acceptance rules and update Intranet credit card best

practices

*Set up new locations with credit card capabilities

*Transition acquisitions to credit card processing system

*Provide back up assistance to the Cash Manager, Chargeback Coordinator and gift card

program

*Provide support to the Treasurer regarding potential impact of changes in the credit card

industry and special projects

*Proactively assist with credit card system issues and breakdowns, communicate with IT, credit card

vendors, branches and other involved parties

June 2014 – June 2018

Accounts Payable Analyst, Financial Disbursements Group

Ferguson Enterprises

13785 Warwick Blvd

Newport News, VA 23602

*Process all cash disbursements, including wire transfers, EFT and check payments for all of Ferguson

*Review accuracy of AP postings to GL

*Support fraud prevention by reviewing and analyzing payments for trends and anomalies.

*Provide assistance with the monitoring of aged payables

*Validate accurate execution of a large volume of payment requests

*Collaborate with internal and external business partners to expedite the resolution of issues pertaining to payments

*Resolve vendor maintenance additions, changes and issues efficiently

*Run various reports to ensure invoices will be paid when due according to payment terms and discounts

*Complete and post all payments run accurately and in a timely manner

*Research and disposition any discrepancies by working with other business units

*Analyze discrepancy reports to guarantee all invoices are paid in accordance to the cash disbursement schedule

*Report to AP management any entry errors found during cash disbursement reviews

*Complete special check runs when requested

September 2007 – June 2014

Supervisor, Centralized Credit Application Dept

Ferguson Enterprises

13785 Warwick Blvd

Newport News, VA 23602

*Directly supervise up to 5 associates while providing support and guidance to the department as a whole

*Delegate workflow to associates in order to ensure customer service to prospective customers

*Assist Asst Manager and Manager in conducting interviews for new personnel as needed

*Conduct monthly performance reviews with all associates to provide feedback and company requirements

*Author and communicate probationary evaluations and the annual reviews of associates, with the support of senior

management

*Audit quality reviews on associates’ work daily and reinforce any training needs

*Provide mentoring, training and encouragement within the team to promote professional, educational, and personal

growth

*Evaluate various departmental reports in order to improve procedural efficiency, performance and quality

*Delegate and oversee special projects

*Assist management team in the preparation and administration of personnel actions, including discipline,

recognition and termination

*Document and record personnel-related actions completely and accurately in accordance with human resource

guidelines.

*Provide supplemental training to ensure associates are kept abreast of changes in procedures, processes and

legalities that affect the department

*Create and maintain departmental spreadsheets for daily and monthly tracking of branch requests for quarterly

reporting

*Liaison and primary contact with the SAP project for our department

*Process applications and submit references to be checked as required

*Perform necessary research to ensure applications are processed with integrity and accuracy

*Communicate effectively with individuals at various levels within the organization on a daily basis (i.e. Regional

Credit Managers, Regional Credit Operations Managers, Area Credit Managers, Branch Credit Managers)

*Ensure supporting documents submitted to CCAD are legally binding and can be referenced by the legal

department to enforce payment if needed

*Ensure corporate information for all Master Customers is accurate and up to date

*Validate the creation, merging, and deletion of Master Customers in order to ensure that credit limits and AR

history are maintained correctly at the Master Customer level

*Assist RCM, CM and Corporate Credit Trainers with special projects as related to the Master Customer File, which

includes the creation of Master Customer file links for all acquisition customers

*Preserve the inter-dependence of trilogy and eCredit as related to Master Customer File Maintenance

*Complete daily Interface reports, and process eCredit Data Maintenance reports

June 2006 – September 2007

Assistant Supervisor, Accounts Payable

Ferguson Enterprises

13785 Warwick Blvd

Newport News, VA 23602

*Provide direct supervision to 5 or more AP associates

*Ensure that all work is completed timely and accurately

*Keep AP management informed of group or branch problems

*Keep group informed of management’s expectations, new procedures and guidelines

*Provide mentoring and encouragement within the team as to promote professional growth

*Assist AP assistant manager with the preparation and presentation of monthly evaluations for new trainees during

their probationary period

*Assist AP manager with the preparation of annual reviews for associates within the department

*Perform audit functions; create and maintain negative vendor reports and excel spreadsheets

*Serve as primary contact and troubleshooter for team’s assigned branches

*Check all completed proof reports and invoice preview reports created by associates to ensure quality and accuracy

*Research, identify and classify all problem documents

*Perform vendor file maintenance function such as setting up new vendors and updating new information upon

branch request

*Work closely with management to ensure proper deadlines are met for month-end, year end audit and check runs

*Review and update on a daily basis, associates’ task sheets in Excel to ensure the quantity, quality and accuracy of

their performance

February 2006 – June 2006

Lead, Accounts Payable

Ferguson Enterprises

13785 Warwick Blvd

Newport News, VA 23602

*Serve as liaison and point of contact for the group and Asst Supervisor

*Assist the Asst Supervisor with checking and releasing batches

*Provide the daily numbers to associates in the group along with reminders how to input time on the daily task sheets such as meetings, training, LATT, etc.

*Provide side-by-side training with associates in the group to ensure that proper procedures are met in regards to entering invoices

*Provide direction to associates in group as to decreasing errors and improving productivity

*Provide customer service to more than 5 branch contacts daily through email and phone to ensure procedures and guidelines are met when entering invoices

*Assist all associates in the group with daily questions or concerns pertaining to invoices, troubleshooting issues, branch contacts as well as errors and corrections

*Interact daily with Asst Supervisor to identify any problems or areas of concern

*Perform all of the tasks of the Asst Supervisor in her absence

May 2005 – February 2006

Senior Accounts Payable Clerk

Ferguson Enterprises

13785 Warwick Blvd

Newport News, VA 23602

*provide customer service to more than four branch contacts

*entering an overall total of 300 payables on a daily basis with an error rate under 1.0%

*entering invoices within a 48-hour turnaround time to honor discounts in a timely manner

November 2000–May 2005

Signal Insurance Customer Service Rep

Nextel Communications

400 Butler Farm Rd Hampton, VA 23666

*Answering incoming calls from customers about the Nextel Insurance plan and the coverage

*Swap the cellular service from damaged or lost unit to the replacement unit

*Perform troubleshooting techniques with the customer to get the unit working properly

*Training of new employees in the department by teaching all the aspects of the direct protect insurance plan, quality guidelines, etc.

QUALITY AUDITOR REPRESENTATIVE 11/00 thru 11/03

*Provide troubleshooting techniques to units such as swapping service from one unit to another, adding additional lines, adding talk groups, reactivating units, etc.

*Ensure appropriate price plans, features and services are provided for accounts by verifying 14 audit points of each order

*Responsible for activating and fulfilling customer orders and for providing customer service for newly established accounts

*Supports customer account relationship with measurable indicators of service being provided, while attaining highest level of dealer/customer satisfaction

*Offers assistance and training to sales agents when an error is found on an order

*Provide feedback to sales agents via email or telephone and assist with the corrections

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