Accounts Payable Specialist
Resume:
Wanda Dionne Davis
Newport News, VA 23607
EDUCATION & AWARDS
Commonwealth College AAS in Accounting/Business June 1991 magna cum laude
Business Principles Certificate from Thomas Nelson Community College 2007
Fundamentals of Organizational Leadership from Thomas Nelson Community College 2013
Recipient of Customer Service Award – Ferguson Enterprises – 2008 & 2010
Circle of Excellence Award – Nextel Communications - 2004
HIGHLIGHTS OF QUALIFICATIONS AND SKILLS
Proficient in Microsoft Office programs; relates well within all levels of personnel; thrive in high pressure situations with deadlines; willing and able to learn new tasks quickly; excellent oral and written communication skills; works well under minimal supervision; have the ability to teach and instruct; strong leadership skills; ability to multitask; provide the highest standard of customer service; strong organizational skills
WORK EXPERIENCE
November 2019 to Present
Accounts Payable Specialist
Riverside Health System
608 Denbigh Blvd Ste 703
Newport News, VA 23602
*Ensures accurate disbursement of all vendor checks, check requests checks and selected patient refund checks
*Add new vendors in the AP system after requesting the W-9 forms and verify if they are in compliance with 1099 guidelines
*Complete any vendor changes such as change of address, phone number, terms, etc.
*Record and enter wire transfers to ensure the adequacy of internal control in the purchasing/receiving/payment
cycle
*Investigates and resolves problems associated with processing of invoices
*Confirms invoices and supporting documentation to AP file management system (ImageNow)
*Handles vendor and employee correspondence via phone, mail or email.
*Responsible for monthly status reports (Physician Labor, Physician Fees and Inactive reports for monthly closings.
*Receives, researches and resolves a variety of routine internal and external inquiries concerning account status, including communicating the resolution of discrepancies to appropriate persons
*Enter monthly payroll and tax wires and ensure wire reporting is accurate and correct.
*Distribute and reconcile the corporate Bank of America credit card
*Process employee reimbursements
*Process non PO invoices for service
January 2019 to November 2019
Billing/Collections Analyst
Tidewater Physicians Multispecialty Group (TPMG)
827 Diligence Dr Ste 100
Newport News, VA 23606
*Take incoming calls from patients to answer billing questions, mail updated statements, take
payments, correct and update address to ensure the patient received an appropriate statement
*Responsible for posting patient payments
*Have assigned physician sites and work with Office Managers to apply credits, transfer money, adjust
charges and send patient accounts to collections after thorough research
*Work with collection agencies, process incoming bankruptcy notices, create and maintain budget plans
*Responsible for delinquent reports by creating, reviewing and submitting the report to assigned sites
*Review returned delinquent reports and process location requirements
*Responsible for posting collection checks from various collections agencies
*Responsible for creating spreadsheets in Excel for delinquent/bad debt accounts for assigned locations
June 2018 to October 2018
Treasury Analyst, Credit Cards
Ferguson Enterprises
12500 Jefferson Ave
Newport News, VA 23602
*Balance daily credit card sales to funding by card and credit card platforms
*Research and resolve any discrepancies in credit card funding
*Analyze and reconcile variances for monthly credit card fees
*Prepare journal entry for credit card fees and daily journal entries to record various credit
card and financing activities
*Research transactions for general ledger department as well as the branch locations
*Monthly reconciliation of credit card general ledger account
*Prepare monthly borrowing base report for a major credit facility with a strict deadline
*Various reports for the field and management related to credit card activity to analyze
processing method to ensure lowest fees
*GE capital sales report - oversee accounts and manage users for GE Capital Program
*Research changes in credit card acceptance rules and update Intranet credit card best
practices
*Set up new locations with credit card capabilities
*Transition acquisitions to credit card processing system
*Provide back up assistance to the Cash Manager, Chargeback Coordinator and gift card
program
*Provide support to the Treasurer regarding potential impact of changes in the credit card
industry and special projects
*Proactively assist with credit card system issues and breakdowns, communicate with IT, credit card
vendors, branches and other involved parties
June 2014 – June 2018
Accounts Payable Analyst, Financial Disbursements Group
Ferguson Enterprises
13785 Warwick Blvd
Newport News, VA 23602
*Process all cash disbursements, including wire transfers, EFT and check payments for all of Ferguson
*Review accuracy of AP postings to GL
*Support fraud prevention by reviewing and analyzing payments for trends and anomalies.
*Provide assistance with the monitoring of aged payables
*Validate accurate execution of a large volume of payment requests
*Collaborate with internal and external business partners to expedite the resolution of issues pertaining to payments
*Resolve vendor maintenance additions, changes and issues efficiently
*Run various reports to ensure invoices will be paid when due according to payment terms and discounts
*Complete and post all payments run accurately and in a timely manner
*Research and disposition any discrepancies by working with other business units
*Analyze discrepancy reports to guarantee all invoices are paid in accordance to the cash disbursement schedule
*Report to AP management any entry errors found during cash disbursement reviews
*Complete special check runs when requested
September 2007 – June 2014
Supervisor, Centralized Credit Application Dept
Ferguson Enterprises
13785 Warwick Blvd
Newport News, VA 23602
*Directly supervise up to 5 associates while providing support and guidance to the department as a whole
*Delegate workflow to associates in order to ensure customer service to prospective customers
*Assist Asst Manager and Manager in conducting interviews for new personnel as needed
*Conduct monthly performance reviews with all associates to provide feedback and company requirements
*Author and communicate probationary evaluations and the annual reviews of associates, with the support of senior
management
*Audit quality reviews on associates’ work daily and reinforce any training needs
*Provide mentoring, training and encouragement within the team to promote professional, educational, and personal
growth
*Evaluate various departmental reports in order to improve procedural efficiency, performance and quality
*Delegate and oversee special projects
*Assist management team in the preparation and administration of personnel actions, including discipline,
recognition and termination
*Document and record personnel-related actions completely and accurately in accordance with human resource
guidelines.
*Provide supplemental training to ensure associates are kept abreast of changes in procedures, processes and
legalities that affect the department
*Create and maintain departmental spreadsheets for daily and monthly tracking of branch requests for quarterly
reporting
*Liaison and primary contact with the SAP project for our department
*Process applications and submit references to be checked as required
*Perform necessary research to ensure applications are processed with integrity and accuracy
*Communicate effectively with individuals at various levels within the organization on a daily basis (i.e. Regional
Credit Managers, Regional Credit Operations Managers, Area Credit Managers, Branch Credit Managers)
*Ensure supporting documents submitted to CCAD are legally binding and can be referenced by the legal
department to enforce payment if needed
*Ensure corporate information for all Master Customers is accurate and up to date
*Validate the creation, merging, and deletion of Master Customers in order to ensure that credit limits and AR
history are maintained correctly at the Master Customer level
*Assist RCM, CM and Corporate Credit Trainers with special projects as related to the Master Customer File, which
includes the creation of Master Customer file links for all acquisition customers
*Preserve the inter-dependence of trilogy and eCredit as related to Master Customer File Maintenance
*Complete daily Interface reports, and process eCredit Data Maintenance reports
June 2006 – September 2007
Assistant Supervisor, Accounts Payable
Ferguson Enterprises
13785 Warwick Blvd
Newport News, VA 23602
*Provide direct supervision to 5 or more AP associates
*Ensure that all work is completed timely and accurately
*Keep AP management informed of group or branch problems
*Keep group informed of management’s expectations, new procedures and guidelines
*Provide mentoring and encouragement within the team as to promote professional growth
*Assist AP assistant manager with the preparation and presentation of monthly evaluations for new trainees during
their probationary period
*Assist AP manager with the preparation of annual reviews for associates within the department
*Perform audit functions; create and maintain negative vendor reports and excel spreadsheets
*Serve as primary contact and troubleshooter for team’s assigned branches
*Check all completed proof reports and invoice preview reports created by associates to ensure quality and accuracy
*Research, identify and classify all problem documents
*Perform vendor file maintenance function such as setting up new vendors and updating new information upon
branch request
*Work closely with management to ensure proper deadlines are met for month-end, year end audit and check runs
*Review and update on a daily basis, associates’ task sheets in Excel to ensure the quantity, quality and accuracy of
their performance
February 2006 – June 2006
Lead, Accounts Payable
Ferguson Enterprises
13785 Warwick Blvd
Newport News, VA 23602
*Serve as liaison and point of contact for the group and Asst Supervisor
*Assist the Asst Supervisor with checking and releasing batches
*Provide the daily numbers to associates in the group along with reminders how to input time on the daily task sheets such as meetings, training, LATT, etc.
*Provide side-by-side training with associates in the group to ensure that proper procedures are met in regards to entering invoices
*Provide direction to associates in group as to decreasing errors and improving productivity
*Provide customer service to more than 5 branch contacts daily through email and phone to ensure procedures and guidelines are met when entering invoices
*Assist all associates in the group with daily questions or concerns pertaining to invoices, troubleshooting issues, branch contacts as well as errors and corrections
*Interact daily with Asst Supervisor to identify any problems or areas of concern
*Perform all of the tasks of the Asst Supervisor in her absence
May 2005 – February 2006
Senior Accounts Payable Clerk
Ferguson Enterprises
13785 Warwick Blvd
Newport News, VA 23602
*provide customer service to more than four branch contacts
*entering an overall total of 300 payables on a daily basis with an error rate under 1.0%
*entering invoices within a 48-hour turnaround time to honor discounts in a timely manner
November 2000–May 2005
Signal Insurance Customer Service Rep
Nextel Communications
400 Butler Farm Rd Hampton, VA 23666
*Answering incoming calls from customers about the Nextel Insurance plan and the coverage
*Swap the cellular service from damaged or lost unit to the replacement unit
*Perform troubleshooting techniques with the customer to get the unit working properly
*Training of new employees in the department by teaching all the aspects of the direct protect insurance plan, quality guidelines, etc.
QUALITY AUDITOR REPRESENTATIVE 11/00 thru 11/03
*Provide troubleshooting techniques to units such as swapping service from one unit to another, adding additional lines, adding talk groups, reactivating units, etc.
*Ensure appropriate price plans, features and services are provided for accounts by verifying 14 audit points of each order
*Responsible for activating and fulfilling customer orders and for providing customer service for newly established accounts
*Supports customer account relationship with measurable indicators of service being provided, while attaining highest level of dealer/customer satisfaction
*Offers assistance and training to sales agents when an error is found on an order
*Provide feedback to sales agents via email or telephone and assist with the corrections
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