Customer Service Representative

Nicole Blackman

**** ******* ****** *** ** Brooklyn NY 11212

***********@*****.***

Ph# 646-***-****

Dear Sir/Madame,

Are you looking to add a motivated problem solver with superior customer relations skills to your team? I believe that my proven communication skills, upbeat attitude, and ability to learn and succeed under tight deadline will make me an effective customer service representative with your company.

I am a highly result- oriented individual with over 12 years of experience in customer service. I thrive in team settings and work efficiently to solve customer problems while remaining cool under pressure. The qualities I will bring to your team include.

CUSTOMER SERVICE: I have a track record of solving all type of issues I am faced with in an effective and professional manner.

PROFESSIONAL ATITUDE : As my references will attest. I have a knack for staying positive and upbeat, regardless of the situation.

PASSION AND MOTIVATION : I have a true passion for customer service and take pride in making customers happy .I am also highly motivated to progress in my career and eager to grow and succeed.

I've attached my resume with more information about my back ground. I feel confident that I could make a great contribution as a customer service representative with your company. Thank you for your time, and I look forward to hearing from you soon.

Sincerely,

Nicole Blackman.

NICOLE BLACKMAN

2310 Strauss street apt 2r

Brooklyn, NY 11212

Tel: 646-***-****

OBJECTIVE: To obtain a challenging position, utilizing skills and abilities obtained through my experiences and education, with the opportunity for professional growth and advancement.

SUMMARY: Well organized, competitive, and strong problem solving skills. I am a dedicated professional with strong analytical and interpersonal skills, for working and dealing effectively with people. I have excellent communication and writing skills. Ability to handle multiple assignments, expediting challenges presented in a quick and professional manner.

EDUCATION:

1996-1997 South Shore High School, Brooklyn, NY

Certificate in Medical Assistant awarded

1991-1993 Linden Learning Center, Brooklyn, NY

General Equivalency Diploma awarded

PROFESSIONAL EXPERIENCE:

06//09- Present JP Morgan Chase, Brooklyn NY

PERSONAL BANKER / MANAGER ON DUTY

Maintenance of all accounts, Strong product knowledge and initiated actions towards achieving the bank’s customer service objectives. Contribute to achieve branch sales goals. I am Knowledgeable in all bank’s policies and procedures. Minimize banking operation losses and prepare branches for quarterly audits. Ability to cross-sell products and refer them to other areas in the bank also have the ability to service the ATM machine. I am also responsible for ordering branch supplies. I 'm also able to oversee operations,ensuring efficient workflow and workforce performance, which means I evaluate and delegate tasks among employees, arrange schedules, set goals and budget, handle issue and concerns, and impose disciplinary actions.

02/08-10/08 HSBC Bank, Brooklyn NY

Customer service representative

Maintenance of all accounts, Strong product knowledge and initiated actions towards achieving the bank’s customer service objectives. Sales representatives contribute to achieve branch sales goals. I am Knowledgeable in all bank’s policies and procedures. Minimize banking operation losses and prepare branches for quarterly audits. Ability to cross-sell products and refer them to other areas in the bank.

2001-2008 North Fork Bank, Brooklyn, NY

Client Representative

Maintenance of accounts Open account as well as business accounts. Client service, change of address,. Strong product knowledge and initiated actions towards achieving the bank’s customer service objectives. Sales representatives contribute to achieve branch sales goals. Conduct monthly and quarterly meetings for compliance, security and safety training. I am Knowledgeable in bank’s policies and procedures. Minimize banking operation losses and prepare branches for quarterly audits. Act as assisted branch manager in their absence with overdrafts if necessary. Ability to cross-sell products and refer them to other areas in the bank. Refer delinquent accounts to collection areas.

1994-1999 Vision Ladies Store, Brooklyn, NY

Assistant Sales Manager

I am Responsible for opening and closing of the store, while following all safety procedures implemented by the company. Supervised maintenance, ordered inventory, managed monetary funds while reducing operating cost and improved revenues. Created interesting merchandise displays, while maintaining the organization and the appearance of the merchandise on shelves. Oversaw the day-to-day operation of the store, and ensured quality customer service at all times. Promoted increased sales of merchandise which are not selling up to the company quotas. I Maintained and records business transactions by tabulating and posting data in record books. I also ensured accuracy of information. I operated the cash register performing sales transactions, price, checks, returns, and exchanges.

SKILLS: Microsoft Word, Excel, WordPerfect and Windows

REFERENCES: Available Upon Request

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