Customer Service Office Manager

Melinda Banh

Anaheim, CA, ***** 714-***-****

*******@*****.***

Problem-solving, industrious, forward-thinking professional, focused on delivering exceptional customer service and operational support.

Authorized to work in the US for any employer

EXPERIENCE

Regional Operations Supervisor Feb 2010 - Present

Redbox Automated Retail, LLC, Southern California Region

* Train and manage teams of field service technicians and merchandisers.

* Create positive working relationships with client partners, customers and corporate staff.

* Oversee and audit installation, configuration, servicing, troubleshooting and repairs of electronic and mechanical equipment.

* Optimize dispatch routes for maximum efficiency and expeditious resolution to service issues.

* Maintain organized and accurate parts inventory in regional warehouse. Project Manager Jan 2006 - Dec 2010

Hospital Associates, Anaheim, CA

* Administer sales quotes, purchase orders, delivery logistics and installation of new hospital equipment and supplies.

* Daily collaboration with cross-function teams on time, budget and logistics status.

* Create and utilize Excel spreadsheets while overseeing onsite deliveries and installations. Office Manager/Bookkeeper Jan 1995 - Dec 2006

DB Sales & HVAC Service, Garden Grove, CA

* Process payroll, billing and payables for industrial HVAC sales and service company.

* Provide sales quotes and bid packages for hotel construction projects.

* Procure parts, ship and process payment on EDI orders.

* Organize corporate travel itineraries and company events. EDUCATION

Bachelor's in Sociology

University of California Irvine, Irvine, CA

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