Tina M. Moreo

adrkle@r.postjobfree.com

Blacklick, Ohio

614-***-****/mobile

CAREER HIGHLIGHTS

Stood up two successful PMO departments

Appointed to Task Force by GVP: identified

and resolved tax credit issue which resulted in

savings to the Business

Managed my team through three mergers

Created and deployed Direct Fulfillment

process resulting in over $500,00 savings

KEY SKILLS

25+ years of Leadership Management

15 years of Large Scale Deployments

(Business & Government)

10+ years of Financial & Vendor Management

Influencer & Driver: Innovative leader with

the ability to identify opportunities and

influence organizations to gain support and

overcome resistance with data and

persuasion and successfully deliver end-to-

end projects, working through obstacles

across multiple teams and organizations

Problem Solver: Ability to utilize strong

problem-solving skills to work through

complex challenges

Communicator: Ability to communicate clear

and concise expectations and requirements

with business and technology teams. Capacity

to present well-reasoned and data-driven

proposals in both verbal and written form

Smartsheet, Excel, Power Point, Word

EDUCATION

Completed Credits for BS in Accounting, The

Ohio State University at Lima

A.A. Business Management, Miami-Jacobs

College

Real Estate (Licensed Sales Agent), Hondros

College

Certified Health Coach, IIN Institute for

Integrative Nutrition

PROFESSIONAL DEVELOPMENT

2022, PMP Certification Test prep in progress

2020, Completed 35 hours of professional

requirements for PMP Certification

2021, Emotional Intelligence: Emotional

Intelligence and DISC (Spectrum)

2017 to present, Member of The WICT

Network

2017, Take Control of Your Decisions and

Your Life (Tony Robbins)

2017, OYL Organize Your Life (Step into Your

Power Productions)

2005, Six Sigma (ProfitLine)

Senior Manager, Dunning Project Strategy, Credit Services Spectrum/Charter 2018-present

Develop the program strategy, supporting business case and various high-level project plans

Ensures integration of projects and adjusts project scope, timing, and budgets, based on the needs of the business

Serves as a mentor to project managers and project leaders to educate and assist them with implementing project management processes and making improvement/changes

Accountable for the execution of established project management processes and methodologies to ensure delivery of project scope on time and within budget while meeting or exceeding quality standards and customer expectations

Accountable for plans and teamwork assignments, directing work efforts, reviewing integrated project plans, escalating and communicating resource needs, ensuring completion of quality reviews, and driving the resolution of issues as appropriate

Communicates with leadership and other stakeholders on program strategy, direction and changes

Responsible for delivering all projects contained in the project portfolio on time, within budget and meeting the strategic and business requirements

Responsible for tracking key project milestones and recommending adjustments to project team

Partners with senior leadership of the business community to identify and prioritize opportunities to achieve the goals of the Enterprise

Project Manager, Construction/Engineering Spectrum/Charter 2015-2018

Contractor Management: Managed vendor relationships, training, communications, system access for over 200+

Implement repeatable model for analysis, standard processes and deliverables to ensure high- quality analytical work products

Manage construction vendor productivity and audit vendor invoices as an effort to control company construction expense and achieve metric goals Supervisor, Business Class Sales Support Spectrum/Charter 2012-2015

Lead and coach a team of 10+ Sales Support Specialists

Streamline processes for consistent communications sent to sales partners

Create and maintained team reports (MTD, Weekly, and Yearly Performance Reports, Invalid Rejects/In Jeopardy)

Selected by GVP to be a part of the Task Force. Created and maintained report to track discrepancy orders, escalations, and credits (identified tax credit issue which resulted in savings to the Business)

Lead, Residential Telesales Spectrum/Charter 2009-2012

Drive performance for Columbus office to #1 ranking (2010 – 2012) across the Company

Develop and implement best practices that contributes to an improved operations and customer satisfaction (Activation/Migration Fee Process, Not Done Process, Cancelled Process)

Retention Program: Managed implementation of WWLO (We Won’t Lose One) Program company wide

Account Manager, Account Management of High Profile Clients ProfitLine 2005– 2009

Primary contact for the telecom lifecycle management of high profile clients’ expectations and customer satisfaction by providing recommended solutions and problem solving strategies

Project Manager, Continuity Marketing Organization PMO Verizon Wireless 1999– 2005

Manage the PMO department transition from St. Louis, Missouri to Dublin, Ohio

Manage and led Avaya dialer upgrade project (Avaya Dialer Certified)

Budget preparation, planning and tracking for the department

Facilitate training classes for new hire and seasoned customer service reps and sales reps

Created direct fulfillment process for Midwest Area that resulted in saving the company over

$500,000 and created Disaster Recovery Plan for Midwest Area

Streamline processes to increase savings and productivity by cross training reps on all systems and consolidated call routing and agent group queues

Created C.A.M.P (CMO Associate Mentorship Program) Training Program

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