Customer Service Real Estate

KARIM JETHA

CARROLLTON, TX ***** 404-***-**** *******@*****.***

PROFESSIONAL SUMMARY

A Visionary Leader with strong Real Estate processes, sales performance, and marketing transactions. Conveying complex service development to streamline the organization and customer-facing policies, procedures, and practices to enhance the customer experience, reduce expenses and increase shareholder value. Customer-focused, strategic, results-driven to increase revenue and operational efficiency with a track record of delivering exceptional outcomes through routine performance, process improvement, and operational-based solutions. Hands-on leader/mentor training and supervising several apprentices.

• 40+ years of Real Estate Management, process optimization experience, and customer service

• Exceptional customer service rating for hundreds of business clients

• Excellent communication skills, highly professional attitude, and ability to perform well under pressure C PROFICIENCIES

Advanced Critical Thinking Team Collaboration Skills Success and Results-Oriented City & County Regulations Time Management Organizational Skills Customer Service Skills Communication Skills MRI Accounting Software Real Estate Agent Strong Work Ethic Business Management Marketing Conflict Resolution Retention Skills Tennent/Eviction Laws Building Code Skills Process Improvement Business Development Business Planning Strategic Planning Operations Management Relationship Building/Management Conflict Resolution PROFESSIONAL EXPERIENCE

Nash Bros LLC – Duluth, GA Entrepreneur Feb 2016 to Jan 2021

• Procured properties, and rehab facilities for renovations, and marketed and sold properties.

• Demonstrated great leadership, customer, and employee loyalty.

• Shopped and purchased retail centers for rental businesses.

• Experienced in Real Estate transactions.

• Researched and identified investment properties for commercial investing.

• Managed customer base and grew the business.

• Confer with potential clients to access customer needs, wants, and obtain feedback. CENTURY AIRPORT HOTEL INC Hotel Administrator August 1978 to May 2016

• Owned and managed a full-service hotel with approx. 50 employees

• Excelled from a kitchen position to a General Manager of the hotel.

• Strong focused on customer satisfaction, loyalty, and following up with any concerns.

• Established customer-centric culture of communication, collaboration, and accountability resulting in top-tier performance and rave hotel industry reviews. EDUCATION/LICENCES

GEORGIA STATE UNIVERSITY – ATLANTA, GA – BACHELOR OF SCIENCE HOTEL MANAGEMENT & BUSINESS

LICENSED REAL ESTATE AGENT (GEORGIA)

PENDING LICENSED REAL ESTATE AGENT (TEXAS)

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