Madonna R. Smith, MOS, CAP
Atlanta, GA • email@example.com • 678-***-****
An accomplished executive and personal assistant with established success in supporting C-level executives. Trusted, dependable, and a polished professional who has an elevated level of attention to detail, is self-motivated, and continuously upholds confidentiality. Highly organized, quality results-driven, dedicated, and committed to excellence. A flexible, positive, collaborative, and resourceful solutions-provider who skillfully prioritizes and manages multiple, overlapping tasks and projects simultaneously with a sense of urgency and with accuracy. Readily anticipates needs and preferences, and has additional skills and experience in human resources, risk management, and customer service. CORE COMPETENCIES
Strategic Business Partner Calendar & Travel Coordinator Project Manager Meeting & Event Planner Employee, Client, & Vendor Liaison Problem Solver Strong Interpersonal Skills Document & Presentation Management Analytical Thinker CAREER EXPERIENCE
Personal Assistant and Executive Assistant to the Chief Executive Officer April 2021 – Present Aldridge Pite, LLP – Atlanta, GA
Increase executive’s efficacy by:
Orchestrating extensive, global travel arrangements. (commercial and private, domestic and international)
Scheduling meetings and proactively reviewing business and family calendars for potential gaps and conflicts.
Organizing, tracking, and reporting on financial matters, such as personal and business-related taxes, personal investments, private and corporate donations and sponsorships, business licenses, check requests and expense reimbursements, and reconciling numerous personal and corporate credit cards.
Monitoring and prioritizing inbound telephone calls, voice messages, and emails, and responding to and/or directing inquiries to the appropriate party.
Provide an array of administrative services for the executive and his family by:
Coordinating complex travel itineraries.
Arranging professional services for multiple homes and vehicles, and liaising with house managers, service providers, tenants, and guests.
Running various personal errands, providing ground transportation, and scheduling personal appointments.
Handling fiscal matters, including banking, bill paying, ordering & returning of items, and insurance submittals. Executive Assistant and Office Manager August 2005 – November 2020 Prudential Private Capital, Commercial Asset Finance – Atlanta, GA
Strategic Business Partner: supported the President and executive team, including phone, calendar, and travel management; penned correspondence; prepared expense reports; developed and maintained team calendar, organizational charts, and employee reference materials; was the in-house point of contact for technology assistance.
Meetings and Special Events Organizer: coordinated in-office and off-site meetings, conferences, and events, encompassing air and ground transportation, overnight accommodations, conference rooms, catering, meeting agendas and publications, sound and multimedia equipment, entertainment, and special requests.
Project Manager: coordinated two office relocations and two office retrofitting events; responsible for the on- and off-boarding of employees, new hire training, and coordinated candidates’ interviews; produced and/or refined
(proofread for grammar, punctuation, and format), assembled, circulated, and administered the retention of documents, spreadsheets, reports, and PowerPoint presentations (physical and digital); significantly contributed to the modernization of a company-specific application; business continuity planner; trade show exhibition planner.
Face of the Company: established and maintained positive employee and vendor relationships; hosted corporate employees, clients, and candidates; connected comfortably with persons at all levels and diverse types of personalities.
Finances: achieved annual cost savings by managing expense variables; processed invoices and reconciled accounts; procurement and inventory management of office and breakroom supplies, as well as office furnishings. EDUCATION & CREDENTIALS
o University of Texas at Arlington – 3.76 GPA
o Certified Administrative Professional (CAP)
o Microsoft Office Specialist (MOS)
o Certified World Class Assistant (CWCA)
o Notary Public
o International Association of Administrative Professionals (IAAP) o The American Society of Administrative Professionals (ASAP) Technical Proficiencies
Access / FileBRIDGE Adobe Acrobat Asana CIRM/DIT Concur Dropbox Evernote Google Workspace Kronos Lotus Notes Microsoft 365: Outlook, Word, Excel, PowerPoint, OneNote, OneDrive, SharePoint, Skype, Teams, To-Do, & Visio People Central / Workday PeopleSoft Salesforce WebEx Windows Zoom ADDITIONAL RELEVANT EXPERIENCE
GMAC Commercial Finance, Equipment Finance Division Executive Assistant/Office Manager, Atlanta, GA
Lowe’s Companies, Inc.
Regional Executive Assistant/Office Manager, Irving, TX Human Resources Manager, Timonium, MD
Front Office Administration, Cashier, and PBX Operator, Wilmington, DE