English Teacher Customer Service

JULIE ROSE COOK 323-***-****

**** * **** ***

Suite 104 PMB 200

Denton, TX 76205

**********@*****.***

SUMMARY OF QUALIFICATIONS

●Performs all duties as an English Second Language course instructor in all language levels: online and in class.

●Proficient with Adobe Creative Cloud programs: Adobe Illustrator, Publisher, and Photosh0op; outstanding fashion visual merchandising and graphic design capabilities.

●Exemplary customer service abilities with pleasant telephone negotiating skills. Over seven years of strong and diverse customer service experience.

●Professional communications skills. Experienced teaching ESL secondary school in humanities: history and cinematic arts. Open to working in a multicultural and diverse environment.

●Excellent professional written (can type 45 WPM) and verbal communication skills and positive team player.

●Exceptional analytical and troubleshooting focus. Proficient in assessing all department/customer needs identifying weaknesses, isolating problem areas, and making sound recommendations for effective courses of action.

●Highly industrious, goal-oriented, and motivated, with a proven track record for superior work ethic, dedication, and integrity.

●Highly versatile and adaptable; not to mention able to perform all general labor duties in a fast-paced warehouse/factory environment including loading (50 lbs), picking, and packing.

PROFESSIONAL EXPERIENCE

2014-Present Media and Merchandising Independent Contractor- LOS ANGELES and ORANGE COUNTY, CA

Provided media and retail support for various companies and clients. Hardworking and professional with a proven track record. Able to read and follow planograms. Able to achieve work goals with little to no supervision.

2013-2014 Beijing No. 2 Middle School – Beijing, China

Secondary American Culture/English teacher

• Taught Secondary English courses, American Culture class, TOEFL writing, and ESL Film production

2012- 2013 Sears Rogers, Funful Bilingual Academy- Shenzhen, China

English Primary Grade 1Teacher

• Taught English to Primary Level to Chinese and Chinese-Foreigners, First Grade

2011- 2012 English First – Guangzhou, CN

English Teacher ages 3-16

• Taught English as a second language using storytelling and other approaches to ages 3-16.

2010-2011 Nevada Academy – Amman, JO

• English Instructor-University age Arabic natives (TOEFL, IELTS, and conversation classes)

2009-2010 Whitman Academy, Amman, JO

Secondary History and Cinema Teacher

Taught American History, Modern History, and Geography to 7th, 8th, and 11th grades.

2007 MIGHTY OAK ENTERTAINMENT, BURBANK, CALIFORNIA

Clip Coordinator

Researched and coordinated clips for “Whacked Out Sports” and “Video Zonkers”

Worked as a team player to deliver high productivity.

2005-2006 SOLARIS, HOLLYWOOD, CALIFORNIA

Development Intern

Provided one-on-one direct assistance to director Gavin O’Connor and producer Greg O’Connor.

Encompassed office administration duties.

Performed script coverage and feedback.

Increased the work dynamic of the office productively and positively.

EDUCATION

ACADEMY OF ART UNIVERSITY, SAN FRANCISCO, CA

2014 Pursuing an MFA in Fashion Product Development

UNIVERSITY OF SOUTHERN CALIFORNIA, LOS ANGELES, CA

2006 Bachelor of Arts and Science: Cinema-Television Critical Studies (Cum Laude)

Certificates

2015 Fashion Luxury Management, Course Completion – Bocconi University

2009 TEFL Teaching English as a Foreign Language Certification

COMPUTER SKILLS

Microsoft Windows (all versions), MAC (all hardware and software), Word, Excel, PowerPoint, Google Docs, Adobe Cloud apps, Avid, & Internet research savvy with all Social Media platforms

Contact this candidate