Customer Service Culinary Manager
Resume:
Christopher Semanat
Hospitality Manager
Yuma, AZ 85365
*******************@*****.***
Innovative culinary manager with 11 years of management experience successful at commercial dining while practicing motivational leadership. Extremely detail-oriented when it comes to organization in the workplace. Committed to decrease cost and increase revenue inorder to maintain a sustainable business whether it's food/beverage or customer service. Accommodating the guest is always the main priority by proactively preparing yourself and staff for proper performance in the workplace Skills
● Able to type more than 30 wpm
● Excel and microsoft word savvy
● Bilingual English/Spanish
● Servafe certified
● Self motivated
● Staff Management
● Time management
● Business knowledge
● Interpersonal skills
● Collaboration
● Marketing Skills
● Leadership
Chick-fil-A BOH Manager Yuma,Arizona
December 2014 - february 2022
● Maintain all kitchen hardware and repair and order tools supplies etc….
● Scheduled kitchen staff of 70 plus employees
● Motivated team members to strive for success in a high volume store
● Held employees accountable to all corporate standards in order to meet the franchise standards
● Helped lower restaurant cost by 30% through creative ingredient sourcing and food waste efficiency
● Reduced health risks and enforced food/team member safety
● Collaborated with front of the house manager to coordinated marketing, special events and menu changes
● Monitored kitchen staff to ensure compliance with company expectation of taste,speed and presentation
● Obtained highest rating from county health department year over year
Acted as a liaison between FOH and BOH often would speak with guest to provide a “Above and Beyond” experience
Seaworld/San Diego
July 2010 - October 2014
● Opened various facilities
● Maintain and manage daily operations throughout the entire park
● Prepared cashier tills for scheduled employees
● Organized inventory for proper shelf life ensuring the best possible product for purchase
● Specialized in guest communication
● Manage and supervised team members for order accurate and speed of service
● Proactively over saw and directed multiple tasks that very then delegated and implemented
● Consistently maintained high levels of cleanliness,organization storage and sanitation of food and beverage products to ensure quality
● Resolved problems or concern to satisfaction of involved parties
● Minimized loss and misuse of equipment through proper restaurant supervision and staff training
●
EDUCATION
James Monroe Academy for business & Law, The Bronx, New York September 2004 - June 2008
● Highschool diploma
Westchester community college, White Plains New York
● Entered “BLS” (basic life support )course in hopes to become a “EMT”
(Emergency Medical Technician)
AWARDS
During my time at Chick-fil-A I helped increase sales and we won symbol of success five years in a row
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