JOHNATHAN H. WURST-FERRER

*** ******* ******

Lauderdale By The Sea, FL 33308

adrkk9@r.postjobfree.com

Cell: 407-***-****

To Whom It May Concern:

My career objective is to work with a company in Administration Office Management and Financial Accounting departments. Please review my education and experience for the positions that would be within your administrative services, site system problem resolution, and education and training.

During my years of employment at healthcare facilities, I audited medical records and itemized statements, assisted in writing policies and procedures for Performance Improvement/CQI, and assuring the quality of service to patients through guidelines set by the Quality Management and Medical Staff Offices. I also managed patient financial services from billing to collecting as well as reviewing managed care credit balances for potential refunds. My position as a Governmental/Managed Care Systems Analyst experience has increased my knowledge and understanding of revenue reimbursement, contract-specific billing guidelines, and chargemaster generation and has prepared me to perform in a medical financial management position on a professional basis. I increased my experience by managing the verification of insurances for admissions and authorizations and have taken this experience to management positions in the Accounts Receivable Departments. I increased my experience by working in Business Office Management for Skilled Nursing and Assisted Living Facilities as well as Independent Living. I was allowed to move my direction to the Corporate Offices of Independent and Assisted Living with Skilled Nursing to become a Staff Accountant for the monthly financials of several retirement communities. Years later I moved to Fort Lauderdale, FL, and worked for a growing Drug and Alcohol Rehabilitation Facility. I assisted in opening twelve facilities in Administration and Accounting. After the completion, I took on a position of a Mariana Office Administrator working with customers, staff, and accounting. Due to Hurricane Irma, I moved to a retail company as a Contract Distribution Manager to manage inventory and ship around the world. My contract ended and I went back to Corporate Accounting and Business Office Management for an Assisted Living Facility. With the nation’s COVID-19 Pandemic, nursing home corporate employees were found with no duties as work was distributed back to the communities and the corporate employee without work. I then have perused contract positions for office management and accounting/bookkeeper positions in the office or remotely.

The focus of my education was directed in the field of Management, Marketing, Finance, and Business Administration. I graduated from Valdosta State University with a Bachelor of Business Administration degree; majoring in Management and Marketing on March 21, 1989. I also achieved from Thomas College, a Bachelor of Science Degree majoring in Health Care Administration, on March 23, 1995. My internship in Healthcare Administration was at Health South Rehabilitation Hospital in Tallahassee, Florida, which was completed on December 9, 1994. I involved myself in broadening my knowledge of the Agency for Health Care Administration to be knowledgeable of the administration and system of financial reimbursement of JCAHO standards for healthcare organizations.

Please contact me if I may be considered for this position or if you need further information. I look forward to speaking with you soon.

Sincerely yours,

Johnathan H. Wurst-Ferrer

JOHNATHAN H. WURST-FERRER

242 Neptune Avenue

Lauderdale By The Sea, FL 33308

adrkk9@r.postjobfree.com

Cell: 407-***-****

CORPORATE CAREER OBJECTIVE

Accomplishment-oriented professional with administrative management and financial accounting experience of corporate organizations in both profit and nonprofit sectors to comply with the Agency for Health Care Administration. In demonstrating skills in organizational operational functions, business office management, and accounting for revenue reimbursement producing plans and operations for all these areas for month and year ends.

PROFESSIONAL EXPERIENCE

REID’S CPA AND INCOME TAX SERVICE – Fort Lauderdale, FL January 2022 – February 2022

Contract Accounting Administrative Assistant

I was responsible for performing accounting and administrative duties. I supported the accounting department by processing invoices, entering charge card transactions, and bank recons. I welcomed walk-ins and answered the phones.

Process invoices, daily transactions, and expenses.

Perform administrative support functions.

Update and maintain accounting database with data entry and reports.

Handle monthly and quarterly reports.

Communicate with vendors.

Managing basic office administrative tasks including filing, printing, reporting, and emailing.

Recording and processing all financial and accounting practices, including profit and loss reports.

Working closely with accounting or financial professionals to manage company records.

Collecting payments and updating accounts payable and receivable records.

Scheduling vendor appointments and managing important department deadlines.

INTERNATIONAL VAN LINES – Coral Springs, FL May 2021 – July 2021

Contract Customer Service Representative

Responsible for receiving all calls coming in the mainline and providing communications. The CSR is an acting liaison between the customers and all departments. Rely on instructions and pre-established guidelines to perform the functions of the job. In this position, you will be expected to deescalate customer concerns and provide adequate information provided to you by other departments as well as account nates. CSRs will typically report to the Compliance Manager and Sr. Account Manager. The target is to ensure excellent service standards and maintain high customer satisfaction to the best of your ability.

Open and maintain customer accounts by recording account information provided by customers.

Identify and assess customers' needs to achieve satisfaction with service problems by determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.

Contribute to team efforts by accomplishing related results as needed.

Manage large amounts of incoming calls while trying to provide accurate, complete, and valid information by using the right methods/tools.

Keep records of customer interactions, note each customer’s account, and follow communication procedures.

Greet customers warmly and ascertain the problem or reason for calling, act as the company gatekeeper.

Utilize computer technology to handle high call volumes. To work with Account Managers and other departments to ensure proper customer service is being delivered.

WALGREENS – Lauderdale By The Sea, FL September 2020 – May 2021

Customer Service Cashier Associate

Responsibilities: • Models and delivers a distinctive and delightful customer experience, registers sales on the assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout, and engages customers and patients by greeting them and helping with products and services. Resolves customer issues and answers questions to ensure a positive customer experience. Models and shares customer service best practices with all team members to deliver a distinctive and delightful customer experience, including interpersonal habits and Walgreen’s service Provides customers with courteous, friendly, fast, and efficient service. Recommends items for sale to customers and recommends trade-up and/or companion items. Register customer purchases on the assigned cash register collect cash and distribute change as requested; process voids, returns, rain checks, refunds, and exchanges as needed. Keeps counters and shelves clean and well merchandised, takes inventory, and maintains records Implements Company asset protection procedures to identify and minimize profit loss. Constructs and maintains displays, including promotional, seasonal, super structures, and sale merchandise. Completes resets and revisions as directed. For consumable items, assists in stock rotation, using the first in, first out method and restock outs. Has working knowledge of store systems and store equipment.

Provides customer service in the photo area, including digital passport photo service, poster print, creative machine, and suggestive sale of promotional photo products.

Assumes web pick-up responsibilities (monitors orders in Picture Care Plus, fills orders (pick items), delivers orders to customers as they arrive at the store).

Assists with exterior and interior maintenance by ensuring clean, neat, orderly store condition and appearance.

Complies with all company policies and procedures; maintains respectful relationships with coworkers.

Completes special assignments and other tasks as assigned. Training & Personal Development

Attends training and completes PPLs requested by Manager or assigned by corporate.

RIVER HOUSE RESTAURANT, ANTICIPATION YACHT – Fort Lauderdale, FL June 2020 – August 2020

CHARTERS AND VEGAN VILLAGE

Contract Business Office Manager/Accounts Payable

The beautiful blue waters of South Florida and the Venice of America are offered by luxury charter yachts for your next special event or celebration. We rent luxury yachts for charter for corporate events, weddings, family reunions, dinner parties, cocktail cruises, or private parties. This company provides the finest in accommodations and service to make events enjoyable and memorable. Our yacht charters can host up to 600 passengers – the highest capacity luxury charter yachts in South Florida. We are the leading yacht charter company in Fort Lauderdale and South Florida.

Strong attention to detail and accuracy, excellent organizational skills with the ability to prioritize, coordinate, and simultaneously maintain multiple projects with a high level of quality and productivity.

Management of office and employees from reviews to consultations.

Must have effective written and oral communication skills representative of a Sales and Collections Manager.

Ability to define problems; collect data; establish facts, and generate alternative solutions. Ability to effectively present information and respond to questions from top management, clients, customers, and the general public. Manage Payables which involves providing financial, administrative, and clerical support to the organization. Their role is to complete payments and control expenses by receiving payments, plus processing, verifying, and reconciling invoices.

Account reconciliations such as a bank, inventory control, clearing, billings, etc. Issue receipts to customers on receipt of payments. Performing daily financial transactions such as verifying, calculating, and posting accounts receivable data. Supporting the month-end process.

COLONIAL ASSISTED LIVING, – Fort Lauderdale, FL March 2020 – April 2020

A GOLD STANDARD OF CARE – Corporate Business Office Manager

A progressive leader in the nationwide management and operation of healthcare facilities providing post-acute, rehabilitative, skilled nursing, long-term/short-term care, and assisted living services. As the Corp Business Office Manager am responsible for driving business offices, mentoring staff, implementing the facility policies and procedures, and ensuring compliance with state and federal laws, rules and regulations.

I had to have proficient knowledge to assist the team through the full-cycle accounting process (billing to collections) to maximize productivity and profitability

Ability to work independently as a corporate employee while fostering team efforts and unity of the facilities’ business office managers.

Knowledge of Microsoft Office (Word, PowerPoint, Excel, and Outlook), as well as familiarity with the Internet and its search tools with Strong analytical skills to maintain databases for Insurance payors

Ability to produce proposals and presentation packets along with strong organizational, oral, and written communication skills for Human Resources as well as knowledge of payroll and benefits systems.

Knowledge of general ledgers and Accounts Payable systems along with accounting software to assist the accountants for month-end closings and year-end audits.

STOMPERS GLOVES – Fort Lauderdale, FL January 2020 – March 2020

Contract Distribution & Shipping Manager, and Staff Accountant

I was responsible for planning, implementing, and managing our shipping and distribution strategy. My main duty will be to ensure secure, accurate, timely, and productive shipping processes. I also had various other tasks such as packaging, verifying content for shipping, receiving packages, ordering supplies, and leading and managing staff. Financially I had to Control the budget of the shipping department and Collaborate with warehouse, purchasing, and other managers to optimize processes

Plan and implement overall shipping strategy, while using shipping software to organize and prioritize shipping activities and oversee the whole shipping process.

Suggest solutions for process optimization, inspect labels and barcodes and oversee the shipping team.

Set and control shipping and distribution budget and create and present reports for upper management and maintain professional relationships with relevant warehouse workers, vendors, and suppliers.

Identify shipping issues and implement solutions promptly.

AQUA MARINA HIDDEN - HARBOUR - Pompano Beach, FL April 2019 - September 2019

Contract Marina Office Administrator

This role is the liaison between the property, accounting, and operations which is critical to maintaining accurate financial records. Monitors compliance with all Corporate Policies and Procedures by conducting periodic mini-audits and also works collaboratively with the GM at the property and the Regional Controller. The Office Administrator is responsible for organizing all Revenue and Accounts Payable data, which ends up in our accounting system. One must provide the highest level of customer service in a friendly, helpful manner while accurately responding to the customers' needs.

Customer service and responding to customer inquiries

Daily input of customer transactions including payments, charges, and new contracts

Preparation of yearly renewal boat storage contracts and Posting finance charges & Electric charges

Maintain contract files with current insurance and registration/certification information

Monthly preparation of billing statements and/or invoices

Processing Monthly Credit Card/ACH Payments and Email/mail AR past due payment reminders

Liaison between property and vendor accounts, and maintenance of those accounts

Assisting the GM in planning events and acting as backup for POS store clerk

Maintain Store Inventory and perform physical inventory every month

Assisting the GM in preparing verbiage for Marketing and other duties as assigned by the General Manager

BANYAN TREATMENT AND RECOVERY - Pompano, Florida January 2016 – March 2019

Administration Operation & Staff Accountant & Accounts Payable

Administration and Accounting staff is an upper-level treatment center administration position within Banyan Treatment Center and Recovery, which is part of our CFO development program. This position reports directly to the Chief Financial Officer of the treatment and recovery center. As one of the key positions of the center, the ACFO is involved in most aspects of operations, primarily financial performance. The position offers the potential for advancement to the Chief Financial Officer.

Responsible for gaining knowledge with high proficiency in the areas of patient accounting, general ledger accounting/AP/payroll, third-party reimbursement, resource management, HIM, materials management, information systems, and internal audit control.

Responsible for gaining knowledge with a high proficiency of FTE productive management system with a demonstrated ability to facilitate necessary corrective actions for standard adherence.

Responsible for gaining knowledge with high proficiency in the employment process, wage and benefits administration, pay practices, treatment and recovery associate handbook, and general employment law.

Responsible for gaining an advanced understanding of the CFO’s functions and processes to include, including contract review, contract management system, real estate, and routine reporting requirements.

Responsible for understanding the treatment and recovery finance, compliance/HIPAA, and human resources. Assists CFO in the development of accounting, personnel, and any other staff’s duties and responsibilities

WESTMINSTER TOWERS OF ORLANDO, Orlando, Florida September 2014 – December 2015

Business Office Manager/Traveling

I managed all the business for a 200 Bed Independent Living, 40 Bed Assisted Living and a 120 Bed Health Center Community. This community is under the umbrella of Westminster Communities of Florida. They are the leaders of the Presbyterian Church in Florida envisioned faith-based, not-for-profit, active-living communities which grew to nine communities. It is the eighth largest organization of its kind in the nation. I transitioned from the corporate staff accountant to the business office manager in this community.

Maintains office services by organizing office operations and procedures; preparing payroll; controlling correspondence; preparing month-end closings for resident statements; reviewing invoices for accounts payable.

Maintains office efficiency by planning and implementing office practices to ensure employees complete tasks.

Completes operational requirements by scheduling and assigning employees; following up on work results.

Keeps management informed by reviewing and analyzing special reports; summarizing information; identifying trends, and providing any information for resident concerns.

Maintains office staff job results by coaching, counseling, and disciplining employees; planning, monitoring, and appraising job results.

Maintains professional and technical knowledge by attending educational workshops; continuous education; and participating in professional societies.

Achieves financial objectives by reviewing, billing, and collecting account receivables.

Designs and implements office policies by establishing standards and procedures; measuring results against standards; and making necessary adjustments.

WESTMINSTER COMMUNITIES OF FLORIDA, Orlando, Florida

Construction Accountant, Staff Accountant & Temp Business Office Manager August 2013 – June 2014

I worked in a retirement community’s corporate office as a staff accountant closing monthly general ledgers to ensure the balancing of all the GL accounts for each community. I was temporarily assigned as the Business Office Manager at Westminster Winter Park to handle the day-to-day operations, resident billings, and monthly closing procedures. Upon my return to the corporate office, I transitioned into a construction accountant to handle renovation accounting processes, invoices for all projects, and monthly reconciliations.

Staff Accountant June 2012 – August 2013

The leaders of the Presbyterian Church in Florida envisioned faith-based, not-for-profit, active-living communities which grew to 9 communities statewide where more than 5,000 people have chosen to live. It is the eighth largest organization of its kind in the nation. Our excellent financial strength has been recognized and highly desired.

The primary purpose of this position is to maintain & manage the general ledger and resulting financial statements for an assigned group of retirement communities by accounting principles

Monthly closings in the preparation of financial statements reconciliation and maintaining balance sheets.

Monitor and resolve bank issues including fee anomalies and check differences in account/bank reconciliations review and process expense reports.

Evaluates alternative accounting treatments and determine necessary journal entries.

Responsible for audit schedules of assigned accounts.

Reconciles assigned balance sheet general ledger accounts and researches/resolves reconciling items timely.

Works closely with facility management to complete the above general ledger analysis/processes every month by the monthly closing schedule.

Business Office Assistant April 2012 – June 2012

I am adequately knowledgeable in Healthcare Administration and understood admissions, insurance verifications, revenue management, authorizations, tracking coverage issues, and understanding unfunded patients, Medicare/Medicaid, and other insurance requirements. I have great time management and excellent communication skills. I am detail-oriented, organized, and a team player.

Accountable for outstanding customer services to all external and internal customers.

Receives, approves, and when necessary, investigates accounts payable invoices.

Codes payables for accounts payable clerks to input. Prepares appropriate schedules and reports as requested by clients and partners.

Provide accurate account receivable financials for cash posting to accounts

FRESENIUS MEDICAL CARE, Longwood, Florida October 2011 – March 2012

Admissions Supervisor Consultant

Healthcare Support Staffing-Temp Agency for Fresenius Medical Care, the largest provider of dialysis products and services. I was adequately equipped in Healthcare and understood admissions, insurance verifications, revenue, verifications, authorizations, tracking, coverage issues, under or unfunded patients, Medicare/Medicaid, other insurances, tracking of issues, and resolution of issues. I was responsible for the supervision, training, and development of eight account representatives of admissions. Verifies patient’s insurance to ensure accuracy.

Excel experience was a must for reporting insurance reimbursement goals for billing and collections.

Accountable for outstanding customer service to all external and internal customers.

Provided accurate account receivable financials for cash posting to accounts.

ALERE HOME MONITORING, Orlando, Florida April 2011 – August 2011

Insurance Benefits Consultant

Accountemps Temp Staffing for a Durable Medical Equipment company which is the leader in home anticoagulation monitoring services and related products. The company is the leading service program that includes insurance coverage determination, proprietary training, data management solutions, and a choice of home testing products. They have helped over 10,000 physicians by providing Home INR Monitoring services to over 60,000 patients. The company is also committed to helping individuals on Coumadin benefit from the freedom of home testing while remaining connected with their physicians as they work together to achieve better health.

Insurance verification consultant for representatives that are responsible for the timely verification of medical insurance benefits, by calling private insurance companies, Medicare, and Medicaid to obtain benefit information, determining insurance compatibility with health-care provider programs. Coordinating with patients, their insurance benefits, and medical provider’s programs, re-verifying existing patient insurance coverage, and determining if an insurance benefit plan considers selected products appropriate based on patient needs.

Required skills are the supervision of typing and computer experience, attention to detail, excellent customer service skills, background with government and patient assistance programs, major medical benefits, and problem-solving.

Responsible for account receivable financials from billing to collections and cash posting to accounts.

ORLANDO HEALTH AND REHABILITATION CENTER, Orlando, Florida June 2010 – March 2011

Business Office Manager

A 420-bed skilled nursing and rehabilitation facility. Analyzes and recommends changes in organizational systems, policies, and procedures and ensures their implementation. Responsible for being the key and visible department manager working directly with all residents, family members, and employees. Participates in professional development activities to keep current with trends and practices in health care administration. Collating census information from the nursing floors ensures accurate and timely reporting. Responsible for maintaining resident Trust Account Records and providing residents with daily account balance and verifying final approval from the administrator and submitting all payroll hours to the payroll vendor

Accurately codes all services rendered and ensures all invoices are approved and batched by the vender.

Analyzes, audits, tracks, reports, monitors, and makes recommendations in areas of workflows.

Reimbursements, which impact accounts receivables, billing, collections, cash posting, and customer satisfaction.

Responsible for monitoring days in accounts receivable for all contracted and non-contracted payors.

Optimizing reimbursement and reporting any/all fluctuations.

Assigns, prioritizes, and monitors respective staff workload. Responsible for productivity standards,

performance evaluations, personnel issues and staff development, core competencies, coaching plans and

ORLANDO HEALTH, Orlando, Florida January 2010 – May 2010

Supervisor, AR Managed Care

In a 1535-bed healthcare system, services range from trauma centers to acute care and outpatient services. Analyzes and recommends changes in organizational systems, policies, and procedures and ensures their implementation. Assists senior management in developing and implementing specific projects.

Communicates with Department Liaisons and coordinates resolution of A/R issues such as; special projects,

payor projects and claim events and assigns prioritize and distribute work to be completed.

Responsible for monitoring days in accounts receivable for all contracted and non-contracted payors, as

well as optimizing reimbursement and reporting any/all fluctuations.

Manages the daily operations for the area of responsibility and all human resource-related functions

CONSULATE HEALTHCARE MANAGEMENT, Maitland, Florida February 2008 – December 2009

AR Managed Care Coordinator

A multi-regional Healthcare Company that owns and operates twenty-one Skilled Nursing Facilities in Florida that provides residents with high-quality skilled rehabilitation and skilled nursing.

Responsible for billing claims, collection practices, and posting reimbursement vouchers to patient accounts.

Process and verify payment of invoices on a timely basis.

Prepares monthly totals of open invoices, accounts payable, and cash disbursement.

FIDELITY NATIONAL INFORMATION SYSTEMS, Maitland, Florida May 2007 – February 2008

Supervisor Analyst – Billing Specialist

A financial information services company that services banks for hardware, software, technical, and billing contacts. Responsible for supervising over eight employees who bill for different banks’ contracted agreements nationwide.

Participate in the monthly production cycles of all billing processes.

Establish an after-invoice cycle process to prevent similar discrepancies and prepare for the next cycle.

ORLANDO HEALTH, Orlando, Florida November 1999 – May 2007

Governmental/Managed Care Systems Analyst, Patient Financial Services

In a 1535-bed healthcare system, services range from trauma centers to acute care and outpatient services.

Responsible for coordination and integration of the managed care and governmental contracts, revenue, and procedure codes into account transmittal software to ensure appropriate reimbursements.

Ensure the billing requirements of each payer as satisfied by the contractual agreements.

Review accounts that have been denied for correct revenue and procedure codes for proper reimbursement.

Provide charts and graphs of governmental/managed care collections for bi-weekly departmental meetings.

Work with outside vendors on eligibility, remittances, system connectivity, and quality of service to patients.

Maintain current knowledge of MS Office upgrades and version applications.

Credit Balance Supervisor, Patient Accounting Department

In a 1535-bed healthcare system, services range from trauma centers to acute care and outpatient services.

Responsible for supervision of credit balance accounts, including the review of adjustments for assigned programs

Supervised eight patient accounting employees and six in-house auditors.

Reduced credit balances from twenty million dollars to twelve million dollars in nine months.

Managed corporate unclaimed property dollars due to the state.

CHARLTON MEMORIAL HOSPITAL, Folkston, Georgia March 1999 - October 1999

Business Office Manager

A 50-bed county hospital, including acute care and outpatient services.

Responsible for the overall operation of the business office, including the coordination and integration of the administrative services maintained, a review and evaluation of direct financial reports, and appropriation of the reimbursements. Reduced account receivable days from 189 days to 114 days in 3 months.

Maintain current knowledge of Managed Care, Medicare & Medicaid reimbursements, and collection law practices.

PROFESSIONAL AFFILIATIONS

University of Georgia, Athens, GA. Certified Patient Relations Specialist Program. Trained in advanced interpersonal skills. Bainbridge College, Bainbridge, GA. Completed 16hrs instructions of Intermediate Sign Language to comply with regulatory requirements. Georgia Professional Standards Commission. Provisional Teaching Certificate in Business Education. Past member of Georgia Medical Auditors Association and Georgia Hospital Association.

EDUCATION

B.S., 1995, University of GA - Thomas College, Thomasville, Georgia. Bachelor of

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