Air Specialist Customer Service

Location:

Nelson, BC, Canada

Posted:

June 29, 2022

Contact this candidate

Resume:

Derek Magnuson

*** ****** ******, ****** **

E-mail: ************@*****.***

Skills and Qualifications

• Seven years’ experience in the sales and marketing industry

• Excellent knowledge of MS Office computer applications

• Excellent communication and customer service skills

• Excellent negotiation skills

• Ability to multitask

• Ability to problem solve and work in a team environment

• Organized and detail oriented

• Self-motivated, committed, positive attitude and highly energetic

• Hard working and results driven

• Valid Class G driver’s license and clean drivers abstract Work Experience

Salesman

Certified Window and Doors April to Present

• Business Development

• Attend Trade Shows and other events to promote business

• Scheduling appointments with customers

• Preparing and presenting quotes

Sales and Duct Inspector

Canadian Air Specialist Inc. (CASI), London, ON Oct. 2016 to Jan. 2017

• Sales of cleaning services, air conditioning units, furnaces, water softeners and filtration systems

• Routine Air duct and furnace inspections

Sales Associate Sept. 2015 to Oct. 2016

iCar Canada, Thunder Bay, ON

• Establish relationships with new customers – Show customers how to use acquired vehicles after delivery

• Maintain contact with existing customers through meetings, emails and by phone

• Advise customers regarding payment options; loans and leasing banking terms

• Negotiate delivery and price variations

• Update management daily; records of sales and orders

• Track progress of existing orders by contacting or liaising with suppliers

• Keep track of quantities of cars on display

• Maintain familiarity with used cars and stay updated regarding competitor’s products Sales Representative / Customer Service May 2014 to Sept. 2015 Nusteel Doors Systems, Thunder Bay, ON

• Generate and qualify leads

• Develop and maintain sales and promotional materials

• Make sales calls to new and existing clients

• Negotiate with clients

• Develop sales proposals

• Prepare and present sales contracts

• Respond to sales inquiries and concerns by phone, electronically or in person

• Ensure customer service satisfaction and good client relationships Pipe Man Aug. 2011 – Mar. 2014

LTL, Thunder Bay, ON

• Align and position pipes to prepare them for welding or sealing Check slopes for conformance to requirements, using levels or lasers.

• Run packers, back hoes, front end loader and rock truck

• Connect pipe pieces and seal joints, using welding equipment, cement, or glue Cut pipes to required lengths

• Dig trenches to desired or required depths, by hand or using trenching tools Labourer Oct. 2009 – Feb. 2011

Aecon, Thunder Bay, ON

• Prepare and clean up construction sites

• Move materials and equipment and perform demolition, excavation and compaction activities

• Handle and distribute construction materials (e.g. load and unload vehicles with supplies, equipment and construction materials; move tools, equipment and construction materials to and from work areas; remove rubble and other debris)

Sales Supervisor Oct. 2004 – April 2009

RMH Teleservices, Thunder Bay, ON

• Answer a high volume of incoming calls and responding to inquiries

• Deliver prepared sales talks, reading from scripts that describe products or services, in order to persuade potential customers to purchase a product or service or to make a donation

• Explain products or services and prices, and answer questions from customers

• Adjust sales scripts to better target the needs and interests of specific individuals

• Held weekly team meetings for staff to help motivate and promote sales References

Jake Satten

iCar Canada

Sales Manager

Thunder Bay, ON

Work # 807-***-****

Cell# 807-***-****

Tammy Biasiol Demeo

RMH Teleservices

Manager / Trainer