housekeeping supervisor or higher rank
Resume:
RIADH
ARARI
PERSONNEL INFORMATIONS
Age: ** years
Marital status: Married
Phone N : +1-709-***-****
Email: **********@*******.**
Address: ** ****** ****, ***** ****** GOOSE BAY, CANADA PROFESSIONAL SOMMARY
Professional Experimented Assistant Executive Housekeeper with strong organizational and multi-tasking skills as well as superior time and resource management capabilities. Dedication to completing tasks on time and surpassing expectations. Able to excel in fast-paced high- pressure environment
LANGUAGES
English: Fluent
Frensh: Fluent
Arabic: Fluent
Spanish : Basic
SKILLS
Cleaning/sanitation processes
Pest management knowledge
Public health requirements knowledge
Ability to use all cleaning machines
shampoo carpet, upholster….
Customer service
Inventory management
Training and development
Fidelio, word, Excel, Power point
Team leadership
WORK HISTORY
Housekeeping supervisor Hotel North Two, NL, CANADA 12/2021 – until now Assistant Chief Housekeeper Holland America Line 02/2019 – 04/2021
Managed a staff of 24 stateroom stewards.
Trained and mentored all new personnel to maximize quality of service and performance.
Evaluated employee performance and developed improvement plans.
Completed schedules, shift reports and other business documentation.
Provided services efficiently and with high level of accuracy.
Worked with front desk to respond promptly to all guest requests.
Report and follow up repair needs to maintenance staff. Assistant Chief Housekeeper Pullmantur Cruise Line 01/2016 - 08/2018
Managed a staff of 24 cabin steward.
Trained and mentored all new personnel to maximize quality of service and performance.
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Worked with front desk to respond promptly to all guest requests.
Evaluated employee performance and developed improvement plans.
Completed schedules, shift reports and other business documentation.
Communicated repair needs to maintenance staff.
Provided services efficiently and with high level of accuracy. Cabin Steward Pullmantur Cruise Line 05/2012 - 11/2015
Cleaned guest rooms and changed linens according to company specifications, ensuring that each room was in compliance with standard setup.
Escorted guests to their assigned rooms, including transporting their luggage.
Vacuumed, dusted and maintained the common areas, including hallways and waiting areas at elevators.
Greeted and welcomed all hotel guests with a smile.
Increased customer service ratings through personable service.
Collaborated with various team members to ensure guest requests were addressed appropriately and timely.
Floor Supervisor Coralia Club, Palm Beach Hotel 12/2007 -11/2011
Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Maintained controls over expenses and inventory for optimal budget tracking.
Evaluated employee performance and developed improvement plans.
Directed team of 50 personnel in busy hotel with 224rooms.
Communicated repair needs to maintenance staff..
Completed schedules, shift reports and other business documentation.
Worked with front desk to respond promptly to all guest requests.
Provided services efficiently and with high level of accuracy. Guest Room Attendant Floriana, Djerba Castille Hotel 08/2004 -10/2007
Used specified cleaning products in each guest room per company guidelines.
Vacuumed, dusted and maintained the common areas, including hallways and waiting areas at elevators.
Replenished guest room supplies, including water glasses, toiletries, and paper products.
Cleaned guest rooms and changed linens according to company specifications, ensuring that each room was in compliance with standard setup.
Promptly delivered extra linens, paper products and toiletries to guest rooms up on request.
Folded and arranged garments in attractive displays. Education
Higher institute of computer sciences and management of kairouan,Tunisia 2006 Applied computer sciences in management
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