Customer Service Sales Associate

DENNIS PENISTON, JR.

* ****** ******, ***. **, Brooklyn, NY 11206 347-***-**** **************@*****.***

CUSTOMER SERVICE /COMMUNICATIONS / COMPUTER / ADMINISTRATIVE / PROBLEM SOLVING SKILLS

Interacted effectively with customers in multiple capacities in both retail and challenging not-for-problem environments.

Attended to detail and performed extensive problem-solving to ensure customer satisfaction.

Demonstrated strong communication, interpersonal and organizational skills.

FINANCIAL SKILLS

Gained experience in expediting sales, exchanges and returns in retail environments.

Demonstrated a cash handling background, including knowledge of processing credit and debit card payments.

PERSONAL TRAITS

Able to work under pressure with quick mastery of policies and procedures.

Capable of working independently with minimum supervision or within a team environment.

PROFESSIONAL EXPERIENCE

KINGSBOROUGH PSYCHIATRIC HOSPITAL, Brooklyn, NY 2019-Present

Mental Health Therapist

Provide care for mentally impaired or emotionally disturbed patients working under direction of nursing and medical staff.

Assist in daily living activities, lead patients in educational and recreational activities, and accompany patients to and from examinations and treatments.

ADMINISTRATIVE CHILDREN SERVICES, Brooklyn, NY 2018-2019

Youth Development Specialist

Mentored and guided youth individually or in groups using a behavior management system to shape youth behavior.

Conducted daily routine searches of inmate’s detention cell. Maintained and recorded all activities in daily log book.

DEKALB AVENUE TRANSITIONAL HOUSING PROGRAM, Brooklyn, NY 2016-2018

In-Take Coordinator

Monitored clients, units and grounds at all times to ensure the security and safety of each resident. Enforced shelter policies and guidelines.

Performed administrative functions such as notations within the communication log and documenting resident whereabouts, behaviors

and engagement.

Collaborated with security personnel to ensure the safety of staff and residents in the program.

THRIVE NETWORK, New York, NY 2012-2016

Direct Counselor

Ensured appropriate supervision, health and safety of individuals. Advocated for individuals in the community.

Completed daily progress notes and other individual logs.

Observed and reported regressive and unusual behavior; worked cooperatively with clinical staff.

WALGREENS, Brooklyn, NY 2007-2010

Sales Clerk/Associate

Provided comprehensive customer service and resolved customer issues.

Processed purchases, handled transactions, monitored the register and handled refunds and returns.

Managed and monitored stock and inventory of in-store items. Restocked and replaced missing items.

TARGET, Brooklyn, NY 2004-2007

Sales Associate

Contributed to customer satisfaction by taking a pro-active approach in all aspects of customer service.

Resolved customer complaints and involved upper-level management as required.

Fulfilled sales by operating cash registers and processing cash, credit and debit card payments.

Assisted customers locate specific products throughout the store.

EDUCATION & CERTIFICATIONS

General Educational Development Diploma, Brooklyn Academy, Brooklyn, NY 2007

DOHMH – Mental Health First Aid; Safety Crisis; Approved Medication Administration Personnel (AMAP); Adult and Pediatric CPR

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