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Travel Consultant Station Manager

Location:
Johannesburg, Gauteng, South Africa
Salary:
35000
Posted:
June 29, 2022

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Resume:

CURRICULUM VITAE

L E B O G A NG L U C I A L E G O D I

CURRICULUM VITAE

PERSONAL DETAILS

SURNAME: LEGODI

FIRST NAMES: LEBOGANG LUCIA

ADDRESS: **** **** * *********, ****** STREET P O BOX 1864 TEL

NUMBERS: 084*******

DATE OF BIRTH: 12 JULY 1981

GENDER: FEMALE

MARITAL STATUS: SINGLE

DEPENDANTS: TWO

HEALTH: EXCELLENT

LANGUAGE PROFICIENCY: ENGLISH & SESOTHO, AND AFRIKAANS (AVERAGE)

CRIMINAL OFFENSES: NONE

DRIVER’S LICENSE: CODE 08

RELIGION: CHRISTIAN

NATIONALITY: SOUTH AFRICAN CITIZEN

EDUCATION

Institution: Northview High School

Subjects Grade 12:

- English First Language

- Afrikaans Second Language

- North Sotho Third Language

- Biology

- Physical Science

- Mathematics

- Geography

TERTIARY EDUCATION

Institution: Damelin Braamfontein College

National Diploma: Travel & Community Tourism

Completed: 2000

Course: Travel & Community Tourism

- Principles of Air Travel

- Principles of Tourism

- Customer Care & Communications

- Community Tourism

- Principles of Travel Agency Operations

Course: Diploma in Office Administration

- Office Administration OA – A

- Office Administration OB - B

Institution: Galileo

Completed: 2001

Course: Galileo

Institution: DTS LTD

Completed: 2003

Course: International Fares & Ticketing Beginners

EMPLOYMENT HISTORY

Employer: Airlift Express Technologies PTY LTD

Job Title: Live Operations Lead / Supervisor

Period: March 2022 to date

Duties:

1. Job Summary

- To be highly driven and reliable

- To manage daily operations across warehouses.

- To execute on various operational challenges at the warehouse.

2. Key Responsibility

- To build an efficient supply network for Airlift Grocer’s options

- To Manage end-to-end operations flow - ensure smooth operations in line with

strategic targets.

- To Report daily operational metrics - track and report daily metrics,

- Dispatching - ensure orders are being dispatched from the retail sites in a consistent

manner

- Rider performance management - partnering with the Delivery Operations team to

execute on rider onboarding and performance management.

- Managing rosters for teams.

- Ensure team morale and performance measured against KPI

- Ensure stock levels of supplies required for order processing

- Training of new and existing staff to drive performance

- Managing Operations and optimizing workflows to deliver upon KPIs

Employer: Airlift Express Technologies PTY LTD

Job Title: Team Leader ( Picker/Packer/Placement)

Period: February 2022 - March 2022

Duties:

1. Job Summary

- Organize the warehouse in such a manner to facilitate easy verification and movement

of stock.

- Picking/Packing of work orders and picking slips to quantity and quality required.

- Once trained, timely booking in of all materials and incoming stock.

- Assemble and wrap products using a skin wrap machine.

- To undertake other duties which may arise or as may be delegated from time to time.

2. Key Responsibility

- Picking and Packing orders for customers.

- Verify the product has been completed according to customer satisfaction.

- Final Dispatch Verification.

- Placing the received goods into the correct locations.

- Goods- receiving Inspection.

- To perform weekly and monthly stock audits.

- Maintain good house-keeping

- Ensure daily/ monthly KPIs are met.

- Health & Safety Awareness.

Reason for Leaving - Airlift stopped operating in South Africa with immediate

effect.

Employer: Airlift Express Technologies PTY LTD

Job Title: Picker & Packer

Period: November 2021 - February 2022

Duties:

1. Picker & Packer

- Pulls and packs products based on daily orders.

- Meets specifics of customer orders in a timely manner.

- Keeps products separated, organized and in good rotation.

- Operates various pieces of equipment(i.e Pallet wrapper etc)

- Reports any mechanical problems.

- Utilizes continuous improvement mindset and assists in identifying opportunities to

improve processes.

- Follows good manufacturing practices and required work safe practices.

- Maintain a clean, sanitary and safe work area.

- Performs other duties as assigned.

- Scanning and sorting outgoing stock.

- Pulling, packing and loading.

- Receiving, stocking and stacking.

Employer: E4 Strategic Proprietary Limited

Job Title: Digital Certificate – Administrator

Period: May 2021 to August 2021

Duties:

1. Digital Certificates

- Process Daily support requests received to issue new, renew or reset digital certificates;

- Follow up on certificates requests, ensure client satisfaction with installations and

creation;

- Ensure that all support requests and general administrative related support are done

- Follow process and procedures that may be amended from time to time;

- To manage and support digital certificates and all administrative related tasks and

responsibilities

- Assist Accounts with queries on certificates when required

- Obtain approval from Accounts before new accounts are opened

- Assist with monthly and / or periodic administrative tasks;

- Assist with any new processes and products which are introduced;

- Follow processes and adhere to stringent procedures for audit requirements and

purposes.

2. Pilot Signup for attorneys firms and users;

- Focus on daily tasks, needs to be deadline driven;

- Telephonic follow up with clients on outstanding matters;

- Track and monitor each signup to ensure the process is completed in the

shortest possible time.

3. Stordoc signup for attorney firm and users.

- Perform predefined checks or as amended from time to time.

- Follow through with appropriate action based on the outcome of the

results. - Create users profiles and grant access;

- Capture all details and action taken on the required internal systems.

- Maintain, capture and update data and documentation;

- Maintain and continue the current internal filing system.

4. Training and certification;

- Receive, save & capture training attendance reports from Academy;

- Request training attendance reports from Academy if required;

- Capture assessment results;

- Follow up with client on outstanding signup requirements;

- Run training attendance certificate report and prepare training attendance

certificates; - Email training attendance certificates to clients;

- Capture training attendance certificates details and details of correspondence to clients

on the required internal systems.

- Assist Accounts with queries on certificates when required

- Capture training attendance certificates details and details of correspondence to client on

the required internal systems.

- Assist Accounts with queries on certificates when required

5. Equipment/ Hardware;

- Process orders as per the pre-defined process which may change from time to time; -

Maintain management authorization when purchasing equipment (e.g. printers, scanners, UV

lights, stationary etc.);

- Control and manage safekeeping and equipment;

- Prepare and pack equipment prior to collection;

- Arrange collection of equipment through courier service;

- Follow up on equipment delivery information;

- Liaise with suppliers and warranty centers when required in case of faulty equipment; -

Arrange for the exchange or repair of faulty equipment if still under warranty; - Assist

with monthly billing.

6. Client Support

- Provide telephonic support with regards to documentation completion or any other

admin related enquiries;

- Liaise and collaborate closely with other departments and colleagues within the Company -

Legal Studio to resolve matters relating to customer support or internal admin processes; -

Provide help and advice to customers, using company products and services - Investigate and

solve customers problems;

- Handle customer complaints;

- Keep accurate records of discussions or correspondence with customers;

- Ensure that appropriate changes were made to resolve customers problems; -

Negotiate customers requests for installation, removal/changes of service, billing

arrangements and coordinate installation with all other departments;

- Ensure customer delight and win continued business and loyalty.

7. Other duties

- Attend team meetings and provide updates and feedback

- Any other delegated admin duties.

- Reason for leaving - Contract ended

Employer: Uwin Iwin Incentives

(Incentives, International Groups, a bit of Conference& Events)

Job Title: Operation Assistance MICE Division

Period: May 2018 to 2019 July

Duties: Amadeus GDS Ticketing

- Visas, Travel insurance, Forex

- International, Domestic & Regional group bookings

- Proposal and costing sheets for the Conference/ Events and Incentives Department -

Registration for groups/Delegates/winners for the Incentive Trips

- Ensuring that everyone registered with all information required and putting the

information on the spreadsheet.ie flight, meal requirements, seating, dietary etc -

Creating group Itinerary, destination brochures, send to the creative department for

printing to be given to clients when traveling

- Dealing with DMC for quotes etc

- Assistant Tour Leading especially for big

- Reason for leaving :Company Retrenchments

Employer: Tourvest Destination Management (GIBS In-house)

(Corporate FIT, Groups, Meetings, a bit of Conference& Events)

Job Title: Programme Manager

Period: Feb 2015 to 2018

Duties: Amadeus GDS Ticketing

- To ensure client expectations are met and the highest delivery of service is driven

through the business.

- Visas

- Travel insurance

- Forex

- International, Domestic & Regional bookings

- Coach & Rail hire

- Group bookings

Reason for leaving: There was no room for growth.

Employer: Tourvest Destination Management (AstraZeneca

In-house)

Job Title: Programme Manager

Period: Nov 2014 to Feb 2015

Duties: Amadeus GDS Ticketing

- To ensure client expectations are met and the highest delivery of service is driven 5

through the business.

- To ensure that clients are offered the best available price and product.

- To continually look at creative ideas and review products which are offered to clients. -

To build and retain relationships with clients

- Establish and maintain good relationships with all Tourvest staff.

- To ensure effective communication with clients at all times.

- To ensure that all correspondence, documentation, proposals, presentations are

delivered accurately and timeously.

Employer: Tourvest Destination Management (TDM Air

Department)

Job Title: Senior Fares, Ticketing & Flights Consultant

Period: Sep 2012 to Nov 2014

Duties: Amadeus GDS Ticketing

- Liaising with corporate, staff and Executive client in terms of travel arrangements, and

service delivery

- Making bookings and reservations for Fit’s and Group flights

- Arranging bookings for Staff, Executive

- Reason for Leaving: Growth moved to a MICE Division within the same Company,

Meetings Incentives, Conference and Events Department.

***

Employer:STA Travel Rosebank

Job Title: Groups Consultant

Period: January 2011 – Sep 2012

Duties: Amadeus Groups flights & Ticketing

- Making bookings and reservations for flights, accommodations, car rentals -

To Achieve weekly and monthly Sales and Revenue targets

- To archive targets as set out in annual performance standards

- To sell the complete range of STA Travel products

- To maximize revenue generation by selling preferred products

- To contribute new and innovative ideas to continuously improve sales, best practice

and internal procedures

- To be adaptable to needs of the business in terms of sales focus and directionally sell

into campaigns

- Reason for leaving: Company was retrenching

***

Employer: STA Travel - Rosebank

Job Title: Senior Ticket Consultant

Period: March 2010 - January 2011

Duties: Amadeus GDS Ticketing

- Knowledge of QUICK TRAV(SCRIPTS)

- Loading fares (Student, Youth and STA Fares)

- MPD, VMPDS

- Quicktrav Invoicing

- Reissues

- Issue of tickets

- Manual fare builds

- Loading and issue of tickets for both South Africa and UK offices

***

Employer: Connex Travel (Cell C

In-House)

Job Title: Intermediate Travel Consultant

Period: October 2009 to March 2010

Duties: Galileo GDS flights & Ticketing

- Making bookings and reservations for flights, accommodations and car rentals -

Regional & Domestics

- Visas

Reason for leaving: Unfairly treated by the client and did not get support from Management. It

was there three of us handling the account. We all resigned, and the Company lost the Cell C

Account.

***

Employer: Bellview

Airlines

Job Title: Fares Consultant

Period: October 2008 to September 2009

Duties: Gabriel Reservations Fares & Ticketing

- Manual Fare Construction

- Manual Ticketing

- Preparing CIP Plates for Travel Agencies

- Refunds

- Daily Sales Report

Reason for leaving: Sometimes unpaid and eventually the Company was liquidated

***

Employer: Nationwide Airlines

Job Title:Reservations Consultant

Period: June 2007 to August 2008

Duties: Atrexis Reservations

- International, Regional & Domestic flight bookings

- Invoicing

- UMNR, WCHR & PAU bookings

Reason for leaving: Company was liquidated.

7

***

Employer: Concorde Travel Job Title: Junior Travel Consultant

Period: March 2006– June 2007

Duties:Galilleo

- Domestic and Regional Flight bookings.

- Fares and ticketing.

- Manual writing on MPDs

- Visas

- Issue in Exchange

- Accommodation and issuing of vouchers

- Car Hire

Reason for leaving: Company Closed Down

Employer: Concorde Travel Job Title: Processing

Period: September 2001 to March 2006

Duties:Galilleo

- Fares and ticketing.

- Manual writing on MPDs

Reason for leaving: Company Closed Down

***

REFERENCES

1. MR TONY WRIGHT

BELLVIEW AIRLINES

072-***-****/(011-***-****

STATION MANAGER

2. MS BANINGI XULU

CONNEX TRAVEL (CELLC INHOUSE)

SUPERVISOR

083-***-****

3. MS CHRISTINA PAPAS

SENIOR CONSULTANT

011-***-****

4. MS LOVESINNAH MOKGOLOBOTHO

NATIONWIDE AIRLINES

TEAM LEADER

076-***-****

5. MS ALMERIE NEL

STA TRAVEL (GROUPS TEAM LEADER)

083-***-****

6. MR DIETER MOLLER

TOURVEST DESTINATION MANAGEMENT

MANAGER

076-***-****

7. MRS VLASTA GOLUBOVIC

UWIN IWIN INTERNATIONAL(INCENTIVES)

MANAGER

082-***-****

8. MR BLAINE FAIRBAIRN

AIRLIFT EXPRESS TECHNOLOGIES PTY LTD

MANAGER

081-***-****

ALL OF THE ABOVE INFORMATION IS CORRECT. 9



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