Travel Consultant Station Manager
Resume:
CURRICULUM VITAE
L E B O G A NG L U C I A L E G O D I
CURRICULUM VITAE
PERSONAL DETAILS
SURNAME: LEGODI
FIRST NAMES: LEBOGANG LUCIA
ADDRESS: **** **** * *********, ****** STREET P O BOX 1864 TEL
NUMBERS: 084*******
DATE OF BIRTH: 12 JULY 1981
GENDER: FEMALE
MARITAL STATUS: SINGLE
DEPENDANTS: TWO
HEALTH: EXCELLENT
LANGUAGE PROFICIENCY: ENGLISH & SESOTHO, AND AFRIKAANS (AVERAGE)
CRIMINAL OFFENSES: NONE
DRIVER’S LICENSE: CODE 08
RELIGION: CHRISTIAN
NATIONALITY: SOUTH AFRICAN CITIZEN
EDUCATION
Institution: Northview High School
Subjects Grade 12:
- English First Language
- Afrikaans Second Language
- North Sotho Third Language
- Biology
- Physical Science
- Mathematics
- Geography
TERTIARY EDUCATION
Institution: Damelin Braamfontein College
National Diploma: Travel & Community Tourism
Completed: 2000
Course: Travel & Community Tourism
- Principles of Air Travel
- Principles of Tourism
- Customer Care & Communications
- Community Tourism
- Principles of Travel Agency Operations
Course: Diploma in Office Administration
- Office Administration OA – A
- Office Administration OB - B
Institution: Galileo
Completed: 2001
Course: Galileo
Institution: DTS LTD
Completed: 2003
Course: International Fares & Ticketing Beginners
EMPLOYMENT HISTORY
Employer: Airlift Express Technologies PTY LTD
Job Title: Live Operations Lead / Supervisor
Period: March 2022 to date
Duties:
1. Job Summary
- To be highly driven and reliable
- To manage daily operations across warehouses.
- To execute on various operational challenges at the warehouse.
2. Key Responsibility
- To build an efficient supply network for Airlift Grocer’s options
- To Manage end-to-end operations flow - ensure smooth operations in line with
strategic targets.
- To Report daily operational metrics - track and report daily metrics,
- Dispatching - ensure orders are being dispatched from the retail sites in a consistent
manner
- Rider performance management - partnering with the Delivery Operations team to
execute on rider onboarding and performance management.
- Managing rosters for teams.
- Ensure team morale and performance measured against KPI
- Ensure stock levels of supplies required for order processing
- Training of new and existing staff to drive performance
- Managing Operations and optimizing workflows to deliver upon KPIs
Employer: Airlift Express Technologies PTY LTD
Job Title: Team Leader ( Picker/Packer/Placement)
Period: February 2022 - March 2022
Duties:
1. Job Summary
- Organize the warehouse in such a manner to facilitate easy verification and movement
of stock.
- Picking/Packing of work orders and picking slips to quantity and quality required.
- Once trained, timely booking in of all materials and incoming stock.
- Assemble and wrap products using a skin wrap machine.
- To undertake other duties which may arise or as may be delegated from time to time.
2. Key Responsibility
- Picking and Packing orders for customers.
- Verify the product has been completed according to customer satisfaction.
- Final Dispatch Verification.
- Placing the received goods into the correct locations.
- Goods- receiving Inspection.
- To perform weekly and monthly stock audits.
- Maintain good house-keeping
- Ensure daily/ monthly KPIs are met.
- Health & Safety Awareness.
Reason for Leaving - Airlift stopped operating in South Africa with immediate
effect.
Employer: Airlift Express Technologies PTY LTD
Job Title: Picker & Packer
Period: November 2021 - February 2022
Duties:
1. Picker & Packer
- Pulls and packs products based on daily orders.
- Meets specifics of customer orders in a timely manner.
- Keeps products separated, organized and in good rotation.
- Operates various pieces of equipment(i.e Pallet wrapper etc)
- Reports any mechanical problems.
- Utilizes continuous improvement mindset and assists in identifying opportunities to
improve processes.
- Follows good manufacturing practices and required work safe practices.
- Maintain a clean, sanitary and safe work area.
- Performs other duties as assigned.
- Scanning and sorting outgoing stock.
- Pulling, packing and loading.
- Receiving, stocking and stacking.
Employer: E4 Strategic Proprietary Limited
Job Title: Digital Certificate – Administrator
Period: May 2021 to August 2021
Duties:
1. Digital Certificates
- Process Daily support requests received to issue new, renew or reset digital certificates;
- Follow up on certificates requests, ensure client satisfaction with installations and
creation;
- Ensure that all support requests and general administrative related support are done
- Follow process and procedures that may be amended from time to time;
- To manage and support digital certificates and all administrative related tasks and
responsibilities
- Assist Accounts with queries on certificates when required
- Obtain approval from Accounts before new accounts are opened
- Assist with monthly and / or periodic administrative tasks;
- Assist with any new processes and products which are introduced;
- Follow processes and adhere to stringent procedures for audit requirements and
purposes.
2. Pilot Signup for attorneys firms and users;
- Focus on daily tasks, needs to be deadline driven;
- Telephonic follow up with clients on outstanding matters;
- Track and monitor each signup to ensure the process is completed in the
shortest possible time.
3. Stordoc signup for attorney firm and users.
- Perform predefined checks or as amended from time to time.
- Follow through with appropriate action based on the outcome of the
results. - Create users profiles and grant access;
- Capture all details and action taken on the required internal systems.
- Maintain, capture and update data and documentation;
- Maintain and continue the current internal filing system.
4. Training and certification;
- Receive, save & capture training attendance reports from Academy;
- Request training attendance reports from Academy if required;
- Capture assessment results;
- Follow up with client on outstanding signup requirements;
- Run training attendance certificate report and prepare training attendance
certificates; - Email training attendance certificates to clients;
- Capture training attendance certificates details and details of correspondence to clients
on the required internal systems.
- Assist Accounts with queries on certificates when required
- Capture training attendance certificates details and details of correspondence to client on
the required internal systems.
- Assist Accounts with queries on certificates when required
5. Equipment/ Hardware;
- Process orders as per the pre-defined process which may change from time to time; -
Maintain management authorization when purchasing equipment (e.g. printers, scanners, UV
lights, stationary etc.);
- Control and manage safekeeping and equipment;
- Prepare and pack equipment prior to collection;
- Arrange collection of equipment through courier service;
- Follow up on equipment delivery information;
- Liaise with suppliers and warranty centers when required in case of faulty equipment; -
Arrange for the exchange or repair of faulty equipment if still under warranty; - Assist
with monthly billing.
6. Client Support
- Provide telephonic support with regards to documentation completion or any other
admin related enquiries;
- Liaise and collaborate closely with other departments and colleagues within the Company -
Legal Studio to resolve matters relating to customer support or internal admin processes; -
Provide help and advice to customers, using company products and services - Investigate and
solve customers problems;
- Handle customer complaints;
- Keep accurate records of discussions or correspondence with customers;
- Ensure that appropriate changes were made to resolve customers problems; -
Negotiate customers requests for installation, removal/changes of service, billing
arrangements and coordinate installation with all other departments;
- Ensure customer delight and win continued business and loyalty.
7. Other duties
- Attend team meetings and provide updates and feedback
- Any other delegated admin duties.
- Reason for leaving - Contract ended
Employer: Uwin Iwin Incentives
(Incentives, International Groups, a bit of Conference& Events)
Job Title: Operation Assistance MICE Division
Period: May 2018 to 2019 July
Duties: Amadeus GDS Ticketing
- Visas, Travel insurance, Forex
- International, Domestic & Regional group bookings
- Proposal and costing sheets for the Conference/ Events and Incentives Department -
Registration for groups/Delegates/winners for the Incentive Trips
- Ensuring that everyone registered with all information required and putting the
information on the spreadsheet.ie flight, meal requirements, seating, dietary etc -
Creating group Itinerary, destination brochures, send to the creative department for
printing to be given to clients when traveling
- Dealing with DMC for quotes etc
- Assistant Tour Leading especially for big
- Reason for leaving :Company Retrenchments
Employer: Tourvest Destination Management (GIBS In-house)
(Corporate FIT, Groups, Meetings, a bit of Conference& Events)
Job Title: Programme Manager
Period: Feb 2015 to 2018
Duties: Amadeus GDS Ticketing
- To ensure client expectations are met and the highest delivery of service is driven
through the business.
- Visas
- Travel insurance
- Forex
- International, Domestic & Regional bookings
- Coach & Rail hire
- Group bookings
Reason for leaving: There was no room for growth.
Employer: Tourvest Destination Management (AstraZeneca
In-house)
Job Title: Programme Manager
Period: Nov 2014 to Feb 2015
Duties: Amadeus GDS Ticketing
- To ensure client expectations are met and the highest delivery of service is driven 5
through the business.
- To ensure that clients are offered the best available price and product.
- To continually look at creative ideas and review products which are offered to clients. -
To build and retain relationships with clients
- Establish and maintain good relationships with all Tourvest staff.
- To ensure effective communication with clients at all times.
- To ensure that all correspondence, documentation, proposals, presentations are
delivered accurately and timeously.
Employer: Tourvest Destination Management (TDM Air
Department)
Job Title: Senior Fares, Ticketing & Flights Consultant
Period: Sep 2012 to Nov 2014
Duties: Amadeus GDS Ticketing
- Liaising with corporate, staff and Executive client in terms of travel arrangements, and
service delivery
- Making bookings and reservations for Fit’s and Group flights
- Arranging bookings for Staff, Executive
- Reason for Leaving: Growth moved to a MICE Division within the same Company,
Meetings Incentives, Conference and Events Department.
***
Employer:STA Travel Rosebank
Job Title: Groups Consultant
Period: January 2011 – Sep 2012
Duties: Amadeus Groups flights & Ticketing
- Making bookings and reservations for flights, accommodations, car rentals -
To Achieve weekly and monthly Sales and Revenue targets
- To archive targets as set out in annual performance standards
- To sell the complete range of STA Travel products
- To maximize revenue generation by selling preferred products
- To contribute new and innovative ideas to continuously improve sales, best practice
and internal procedures
- To be adaptable to needs of the business in terms of sales focus and directionally sell
into campaigns
- Reason for leaving: Company was retrenching
***
Employer: STA Travel - Rosebank
Job Title: Senior Ticket Consultant
Period: March 2010 - January 2011
Duties: Amadeus GDS Ticketing
- Knowledge of QUICK TRAV(SCRIPTS)
- Loading fares (Student, Youth and STA Fares)
- MPD, VMPDS
- Quicktrav Invoicing
- Reissues
- Issue of tickets
- Manual fare builds
- Loading and issue of tickets for both South Africa and UK offices
***
Employer: Connex Travel (Cell C
In-House)
Job Title: Intermediate Travel Consultant
Period: October 2009 to March 2010
Duties: Galileo GDS flights & Ticketing
- Making bookings and reservations for flights, accommodations and car rentals -
Regional & Domestics
- Visas
Reason for leaving: Unfairly treated by the client and did not get support from Management. It
was there three of us handling the account. We all resigned, and the Company lost the Cell C
Account.
***
Employer: Bellview
Airlines
Job Title: Fares Consultant
Period: October 2008 to September 2009
Duties: Gabriel Reservations Fares & Ticketing
- Manual Fare Construction
- Manual Ticketing
- Preparing CIP Plates for Travel Agencies
- Refunds
- Daily Sales Report
Reason for leaving: Sometimes unpaid and eventually the Company was liquidated
***
Employer: Nationwide Airlines
Job Title:Reservations Consultant
Period: June 2007 to August 2008
Duties: Atrexis Reservations
- International, Regional & Domestic flight bookings
- Invoicing
- UMNR, WCHR & PAU bookings
Reason for leaving: Company was liquidated.
7
***
Employer: Concorde Travel Job Title: Junior Travel Consultant
Period: March 2006– June 2007
Duties:Galilleo
- Domestic and Regional Flight bookings.
- Fares and ticketing.
- Manual writing on MPDs
- Visas
- Issue in Exchange
- Accommodation and issuing of vouchers
- Car Hire
Reason for leaving: Company Closed Down
Employer: Concorde Travel Job Title: Processing
Period: September 2001 to March 2006
Duties:Galilleo
- Fares and ticketing.
- Manual writing on MPDs
Reason for leaving: Company Closed Down
***
REFERENCES
1. MR TONY WRIGHT
BELLVIEW AIRLINES
STATION MANAGER
2. MS BANINGI XULU
CONNEX TRAVEL (CELLC INHOUSE)
SUPERVISOR
3. MS CHRISTINA PAPAS
SENIOR CONSULTANT
4. MS LOVESINNAH MOKGOLOBOTHO
NATIONWIDE AIRLINES
TEAM LEADER
5. MS ALMERIE NEL
STA TRAVEL (GROUPS TEAM LEADER)
6. MR DIETER MOLLER
TOURVEST DESTINATION MANAGEMENT
MANAGER
7. MRS VLASTA GOLUBOVIC
UWIN IWIN INTERNATIONAL(INCENTIVES)
MANAGER
8. MR BLAINE FAIRBAIRN
AIRLIFT EXPRESS TECHNOLOGIES PTY LTD
MANAGER
ALL OF THE ABOVE INFORMATION IS CORRECT. 9
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