Summary

Qualified Customer Service

Representative with over 4 years in fast-

paced customer service and call center

environments. As a customer service

representative I am personable good at

building loyal relationships, solving

problems, and Increasing Sales. I also

excel in listening to customer needs,

articulating product benefits and creating

solutions that provide value to the

customer.

Skills

International sales support

Strategic sales knowledge

Exceptional communication skills

Stock records management

Quality assurance and control

Work history

Relationship Mgr. / Head, Operations – 09/2017- 06/2022 KINGPRIESTHOOD ENTERPRISE, Nigeria

Contact customer to follow up on purchases, suggest new merchandise and inform on promotions and upcoming

events.

Promote business as superior provider committed to efficiency and accuracy when engaging with customers.

Answer product questions with up-to-date knowledge of sales and store promotions.

Provide timely and effective replacement of damaged or missing products.

Head, Customer Relationship Dept. – 03/2020 - 06/2022 GOLDENEMMY RESOURCES, Nigeria

Assisted customers with food selection, inquiries and order customization requests.

Answered average of calls and addressing customer inquiries, solving problems and providing new product information.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Contacted customer to follow up on purchases, suggest new merchandise and inform on promotions and

upcoming events.

Customer Service Rep. (Supervisor) – 04/2015 - 03/2020 GOLDENEMMY RESOURCES, Nigeria

Assisted customers with items selection, inquiries and order customization requests.

Answered calls and addressing customer inquiries, solving problems and providing new product information.

Supervise and coordinate unit members to efficiently and diligently perform the task.

344 ELM STREET MADISON, SD 57042

Customer Relationship Consultant – 03/2018 - 06/2022 FAJ BIO-TECH LIMITED, Nigeria

Contact customer to follow up on purchases, suggest new merchandise and inform on promotions and upcoming events.

Promote business as superior provider committed to efficiency and accuracy when engaging with customers.

Answer product questions with up-to-date knowledge of sales and store promotions.

Provide timely and effective replacement of damaged or missing products. Administrative Officer / Instructor – 12/2015 - 12/2016 TECHAXIS COMPUTER COLLEGE, Nigeria

Students are directed and challenged by meaningful sequential task and lesson plans

Differentiated, hand-on, technology-enabled lesson plans were created and implemented.

Create lesson ideas that promote student creative and critical thinking skill across the curriculum.

Create lesson plan and evaluations for businesses, products and projects in tune with industry standard.

Analyzing potential strategic partner, clients, and relationships focusing on their marketing goals.

Customer Service Rep. – 04/2011 - 04/2015

GOLDENEMMY RESOURCES, Nigeria

Assisted customers with item selection, inquiries and order customization requests.

Answered calls and addressing customer inquiries, solving problems and providing new product information.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Contacted customer to follow up on purchases, suggest new merchandise and inform on promotions and upcoming events.

Education

Bachelor of Science:

Sociology, Olabisi Onabanjo University - 2009

Diploma:

Social Development, Social Development Institute - 2004

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