Summary
Qualified Customer Service
Representative with over 4 years in fast-
paced customer service and call center
environments. As a customer service
representative I am personable good at
building loyal relationships, solving
problems, and Increasing Sales. I also
excel in listening to customer needs,
articulating product benefits and creating
solutions that provide value to the
customer.
Skills
International sales support
Strategic sales knowledge
Exceptional communication skills
Stock records management
Quality assurance and control
Work history
Relationship Mgr. / Head, Operations – 09/2017- 06/2022 KINGPRIESTHOOD ENTERPRISE, Nigeria
Contact customer to follow up on purchases, suggest new merchandise and inform on promotions and upcoming
events.
Promote business as superior provider committed to efficiency and accuracy when engaging with customers.
Answer product questions with up-to-date knowledge of sales and store promotions.
Provide timely and effective replacement of damaged or missing products.
Head, Customer Relationship Dept. – 03/2020 - 06/2022 GOLDENEMMY RESOURCES, Nigeria
Assisted customers with food selection, inquiries and order customization requests.
Answered average of calls and addressing customer inquiries, solving problems and providing new product information.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Contacted customer to follow up on purchases, suggest new merchandise and inform on promotions and
upcoming events.
Customer Service Rep. (Supervisor) – 04/2015 - 03/2020 GOLDENEMMY RESOURCES, Nigeria
Assisted customers with items selection, inquiries and order customization requests.
Answered calls and addressing customer inquiries, solving problems and providing new product information.
Supervise and coordinate unit members to efficiently and diligently perform the task.
344 ELM STREET MADISON, SD 57042
Customer Relationship Consultant – 03/2018 - 06/2022 FAJ BIO-TECH LIMITED, Nigeria
Contact customer to follow up on purchases, suggest new merchandise and inform on promotions and upcoming events.
Promote business as superior provider committed to efficiency and accuracy when engaging with customers.
Answer product questions with up-to-date knowledge of sales and store promotions.
Provide timely and effective replacement of damaged or missing products. Administrative Officer / Instructor – 12/2015 - 12/2016 TECHAXIS COMPUTER COLLEGE, Nigeria
Students are directed and challenged by meaningful sequential task and lesson plans
Differentiated, hand-on, technology-enabled lesson plans were created and implemented.
Create lesson ideas that promote student creative and critical thinking skill across the curriculum.
Create lesson plan and evaluations for businesses, products and projects in tune with industry standard.
Analyzing potential strategic partner, clients, and relationships focusing on their marketing goals.
Customer Service Rep. – 04/2011 - 04/2015
GOLDENEMMY RESOURCES, Nigeria
Assisted customers with item selection, inquiries and order customization requests.
Answered calls and addressing customer inquiries, solving problems and providing new product information.
Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Contacted customer to follow up on purchases, suggest new merchandise and inform on promotions and upcoming events.
Education
Bachelor of Science:
Sociology, Olabisi Onabanjo University - 2009
Diploma:
Social Development, Social Development Institute - 2004