Customer Service Data Entry

RENEE TROESCH

**** ***** **, ******, ** *****

Phone: 209-***-****

Email: ***********@*****.***

Objective

To obtain an Administrative, (Possible work from Home) position which will utilize the qualities of my career knowledge, responsible work ethic and effective team skills. Ability Summary

Customer Service, 30 years experience

Logistics, 20 years experience

Finance Administrative, 15 years

10/2018 - 08/2020 Logistics Coordinator

US Cold Storage, Inc., Turlock, CA

Responsible for all Outbound shipments in Northern CA, ranging from Truckee, CA - Tracy, CA - Fresno, CA.

Communicate with customers to ensure product is shipped in timely manner Support Logistics Department with booking necessary Ocean Vessels Prepare documents and correspondence in order to distribute to customers Edit and proof Truck & Ocean Bill of Ladings to ensure proper shipment Ensure customer contracts are complete with banking, pricing email communication

Complete all Insurance documents for International & Domestic destinations Prepare and send all Invoicing

Review all reports on weekly basis with Transportation Manager Ensure customer service is maintained at a high level Respond independently to request for information and assistance with Support Customer Service

Prepare documents and/or correspondence to complete and distribute customer orders

Process release documents for Canadian and Mexico shipments Backup for specific Accounts Receivable duties

11/2015 - 10/2018 Logistics Coordinator

HM Clause, Inc, Modesto, CA

Track all inbound and outbound Global shipments

Update Inbound Report to all staff and appropriate warehouse personnel Communicate with all Freight Forwarders regarding outbound shipments Schedule Containers and communicate with Drayage Companies Communicate with Inbound Brokers: entry of product from seven major countries, complete necessary paperwork for Customs Clearance Process Broker Invoices

Complete AFS accounting weekly and monthly spreadsheets Schedule Domestic transportation of product throughout State Complete freight quotes for Customer Service

Streamline all Air and Ocean Freight with customer base Manage all Courier shipment

Liaison between Shipping and Receiving, Customer Service, and Management Complete time sensitive duties and daily work in a fast-paced environment Employment History

10/2012 - 10/2015 Distribution Coordinator

Teasdale Foods Inc, Atwater, CA

Assist Plant and Warehouse Managers Schedule and organize shipments Prepare and check documents and Drivers Communication Data entry Monitor deadlines and inventory

Excellent Customer Service and Communication Skills Perform well in stressful situations

Support Customer Service Manager and Sales Team with Customer Account issues

Maintain order entry work flow process for three Facilities within United States Process Release Docs for Canadian and Mexico shipments Ensure accurate customer pricing into MAX, AFS, and Discover Review BOL information for inventory updates; working directly with Production Manager

Work with Quality Control Manager to ensure customer specifications are met Obtain, update and maintain all customer order transactions in the EDI System Portal

Maintain accurate filings for Kosher Certificates on specific products 07/2008 - 09/2012 Sales /Purchasing Rep

Prima Bella Produce, Tracy, CA

Manage sales distribution of multiple product lines. Promote and Sell products throughout the US and Canada. Receive and input Retail and Food Service sales orders based on customers requirements. Liaison between Sales Dept. and Customers with Interstate / DMV Paperwork Ensured timely delivery of Fresh Corn delivery between Field and Customer Logistics, Accounting, Coordinate of delivery of products. Reconcile invoices and settle discrepancies with Customers. Liaison between Sales Department, Retail Brokers, Trucking Companies 04/2002 - 06/2008 Sales Finance Coordinator

Interstate Truck Center, Turlock, CA

Direct contact with customers for financing needs

Liaison between Finance Company and Customers

Complete Finance Contracts

Work with 8 Salesmen to complete truck deals

Maintain Inventory in both Corporate locations

Complete Invoicing and DMV paperwork for all sales Process Warranty for New Truck Engine

Responsible for Truck Advertising in several Publications Maintain Sales Dept. compliancy with State Local Agencies Customer Service to be maintained and remain full focus Business Administration

2 Years at College or a Technical or Vocational School Stanislaus State University, Turlock, CA

CA State University Stanislaus, Hilmar High School Education History

General High School Curriculum

High School Diploma

Hilmar High School, Hilmar, CA

CA State University Stanislaus, Hilmar High School 07/2018 - 07/2020 CSTC 2832018

CA Safety Training Corp.

Occupational Licenses, Certificates and Training

Honors and Activities

Hilmar Football High School Boosters Board Member

Hilmar Baseball Youth League Support/Sales

Hilmar Baseball High School Boosters Member

Hilmar FFA Support Member

Hilmar 4-H Support Member

Hilmar High School District Support Member

10 KEY

CUSTOMER SERVICE ON SITE

EXCEL

TYPING 60 WPM

WORD PROGRAMS

CUSTOMER SERVICE PHONES

FAMILIAR WITH DMV PAPERWORK/CETIFICATIONS/LICENSES Additional Information

References Available on Request

Detailed References

Contact this candidate