Customer Service Medical Assistant
Resume:
Queen Thompson
Customer Service, Healthcare, Management
Douglasville, GA 30135
*************@*****.***
CAREER SUMMARY
Actively seeking a customer service position where I can optimize my problem-solving and organizational skills to contribute to increased customer satisfaction. Strong multitasking skills and fast learning ability ensure quick contribution to your customer service team. Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Mobile Sales Associate
AT&T - Atlanta, GA
April 2021 to Present
Sales, customer service, troubleshooting, bill inquiries, payments PCT/CNA/NA
Care Master - Griffin, GA
October 2015 to Present
Responsibilities
private duty home health care for my client.
light cleaning, feeding, bathing assistance, mobility assist. Accomplishments
how to manage my time skills, handle a dementia patient and provide comfort to the patient. Skills Used
medication knowledge, patient lifting, medical assistant skills Dispatcher/Customer Service Representative
Retail Direct - Newnan, GA
August 2020 to January 2021
Monitoring routes, actively dispatching, emails, inbound and outbound calls, updating routing spreadsheets, updating bi-hourly on accounts.
Customer Service Representative
Xfinity Center - Atlanta, GA
October 2017 to August 2020
Sales, technical support, retention, billing, troubleshooting, customer support. Scheduler
Kaiser Permanente - Morrow, GA
August 2016 to May 2017
Proficiency in Epic system knowledge, responsible for inbound calling, scheduling for pediatrics, ob/gyn, dermatology and internal medicine, documentation, CRM, share point. CSR Agent
United Health Care - Kennesaw, GA
August 2015 to September 2016
Responsibilities ranging from providing members with there current benefits levels, accessing numerous systems, updating and modifying current and previous accounts, Rx claims, medication knowledge, pharmaceutical information, providing members with a sense of knowledge of the skills I portray while giving them the confidence in feeling like they chose the right health care plan for there long term needs in the health care industry.
Customer Service Rep
Alorica - Kennesaw, GA
August 2015 to September 2016
Receiving inbound calls, resolution of customer complaints with current insurance policies through united healthcare Medicare.
Sales Associate
Goodwill - Stockbridge, GA
February 2015 to January 2016
Responsibilities
Responsible for recovering sales floor, customer service, production management, goal knowledge of company, meeting daily, monthly and yearly budgets for the company as a whole. Accomplishments
Received training in all departments within a three month period knowledge of keys components for the company, self recognition and a key team player.
Skills Used
money management, customer service, self starter skills, organization. Med Tech/Caregiver
Benton House - Newnan, GA
March 2013 to February 2014
Responsibilities
Making nightly rounds to check on residents, administration of meds to specific residents, chart check offs, cleaning of area, preparation for the next shift. Accomplishments
moved up from RA to Med Tech within a months time due to knowledge of medical terminology and goal setting.
Skills Used
Medication knowledge, assertiveness to residents, time management, some medical assistant knowledge as well.
Medical Assistant
Sparlin Healthcare - Atlanta, GA
September 2011 to March 2013
Responsibilities
EMR system knowledge, vitals, triage, EKG, phlebotomy, lab specimen handling, OB/GYN knowledge, charting, patient scheduling, insurance verification, medication administration, prescription calls, refills and knowledge, filing, scheduling, with advanced computer skills which include Microsoft office and data entry.
Accomplishments
managed to run the office with only one MA (me) working for P.A and M.D seeing as many as 20-30 patients on a daily basis, ranging from Full physical appointments, to removing sutures to just doing simply follow up appointments.
Skills Used
Phlebotomy, health and wellness, EMR systems, scheduling, lab knowledge, medication administration, prescription knowledge, call ins refills, etc... front and back office knowledge was demonstrated at this particular job site.
Sales Representative
TelComm - Jackson, GA
February 2008 to October 2011
Responsibilities
Responsible for making quota sales, in bound and out bound calls to existing and previous customers, computer skills with excellent customer service.
Accomplishments
Making sales, meeting deadlines, and bringing back previous customers. Skills Used
Customer service skills, quick thinking, listening, time management, organization skills, resolution resolving skills.making sure the customer was overall satisfied by the end of the business call. Education
CA in Medical Assistant
Everest Institute - Jonesboro, GA
2010 to 2011
Skills
• Customer service, lab specimen knowledge, DOT physicals, filing, charting, Advanced computer Skills, Phlebotomy, EMR systems, Customer service, Insurance verifications, scheduling. (3 years)
• Rx claims (2 years)
• Production Management
• Dispatch (1 year)
• Dementia Care
• Triage
• Vital Signs
• Laboratory Experience (7 years)
• Insurance Verification
• Epic (5 years)
• Experience Administering Injections (6 years)
• Medical Scheduling (5 years)
• Patient Care (9 years)
• Medical Billing
• Medical Office Experience (8 years)
• Caregiving (10+ years)
• Medical Records (3 years)
• Hospital Experience
• Medical Receptionist (5 years)
• HIPAA
• Venipuncture
• Technical Support
• Quality Assurance (4 years)
• Office Management (5 years)
• Healthcare Management (3 years)
• Clerical Experience (7 years)
• Employee Orientation
• Anatomy Knowledge
• ICD-10 (5 years)
• Transcription
Certifications and Licenses
CSR agent
February 2014 to Present
Certified in health care customer support
CPR Certification
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