Customer Service Data Analyst
Resume:
SOUPHANSA HENG
ACCOUNTS RECEIVABLE
DETAILS
******@****.***
SKILLS
Teamwork
Ability to Work Under Pressure
Critical thinking and problem solving
Ability to Multitask
Communication
Computer Skills
Ability to Work in a Team
Fast Learner
Effective Time Management
Customer Service
Communication Skills
Microsoft Office
Microsoft Excel
PROFILE
Experienced and dedicated Data Analyst with several year of experience identifying efficiencies and, while communicating needs for projects. Outstanding team member. Skilled in problem solving. Active listener, qualified in written and oral communication. Highly motivated, efficient, and punctual. Attention to detail adapt at following instructions. Over 10 years of billing/accounts receivable experience.
EMPLOYMENT HISTORY
Sr. Specialist Accounts Receivable at Amkor Technology, Tempe
June 2011 — January 2022
Review customer account daily prior to invoice to ensure accurate billing.
Monitor customer account detail for invoicing on hold, delayed payments and other irregularities.
Act as primary account reconciliation liaison supporting customer account managing over 75mil.
internal and external customers. Investigate and resolve problem.
Act as primary account reconciliation liaison supporting internal and external customer. Investigate and resolve problem.
Billing Specialist at LifeLock, Tempe
March 2008 — September 2010
Perform a variety of tasks which include: processing billing transactions on customer's accounts, making any necessary billing adjustments, processing account cancellation requests, adding/creating new accounts, and contacting customers in regard to past due accounts.
Placed fraud alerts on customer’s accounts with the credit bureaus, and provided customer service via inbound phone calls while resolving any issues as well as processing new account requests.
Student Services Technician at Pima Community College, Tucson
October 2006 — February 2008
Provide front line services and general information to students and the general public.
Assist students and faculty in registration, information on new student orientation, assessment, and testing.
Maintain and update student record information; answering questions, and retrieving information from the database.
Complete transaction log and reconcile checks and credit slip at the end of the day.
Printer Operator at Pima Community College, Tucson
July 2004 — July 2005
Administrative Support Assistant at Pima Community College, Tucson
June 2000 — July 2004
Answer telephones and transfer to appropriate staff member. Perform general clerical duties to include but not limited to: photocopying, faxing, mailing, and filing.
Setup and coordinate meetings and conferences, and support staff in assigned project based work.
Create and modify documents using Microsoft Word, Excel and PowerPoint.
Planned and facilitate college events.
Worked with faculty and staff on assigning student response to 7 campuses.
EDUCATION
Pharmacy Technician Certification, Tucson College, Tucson
September 2006 — July 2007
Graduated with Honor
Graduated with good attendance
• High School Diploma, Rincon High School, Tucson
August 1996 — May 2000
High School Diploma
REFERENCES
Denise Ash from Amkor Technology
******.***@*****.***
Lananh Tran
******.****@*****.*** · 480-***-****
COURSES
EXTRA-CURRICULAR ACTIVITIES
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