Customer Service /marketing

rabab rizvi

832-***-**** ***********@*******.***

Customer Service / HealthCare/Marketing

Forever Living June 2021 – present

Customer Service

Katy, TX

Established a strong connection with clients through empathy-based listening skills

Provided quality customer service to 60+ members daily to build brand loyalty

Built a trust relationship with customers by accurately depicting the purchasing process

Developed extensive product knowledge by thoroughly studied products.

Demonstrated potential return on investment in forever products.

Educated and informed the clients about the products.

Handled customer complaints, provided appropriate solutions in a timely manner

Achieved a 20% above average customer retention rate on cancellation calls.

Strong Organizational skills.

Product marketing through different platforms

Offered advice and guidance bilingually in English and Hindi/Urdu.

Bellavision Montessori June 2018 – Aug 2020

Lead Teacher

Katy, TX

Created meaningful exhibitions, ceremonies and celebrations that reinforce the rules of engagement.

Uphold personal and group covenants to provide and strengthen a safe learning community.

Co-created and launched quests (projects), including daily challenges and curating world-class examples.

Promote the Montessori vision and objectives by creating appropriate curriculum

Supervised classroom activities in a proactive, patient, and loving manner.

Encouraged young heroes to track their progress and create portfolios to show parents, peers and apprenticeship employers what they can do.

Ensured that the Montessori curriculum being followed in classrooms That includes seeing that each child is encouraged to achieve his highest level of development at each age, seeing that each staff member is encouraged to achieve her highest potential within the curriculum,

and seeing that equipment and material meet the highest standards possible.

Provided necessary instructions and training to assistant teacher required in the classroom environment.

Managing student records and compiling the progress reports.

Teeter Toddler DayCare & Montessori

Montessori Directress Jan 2017 – May 2018

Houston TX

Responsible for preparation of the classroom environment, materials and equipment;

ensures that all materials are in good repair and all sets complete.

Observed and evaluated short and long-term goals with Head Teacher and Director.

Prepared and created lesson plans and classroom materials.

Maintained student records, reports, evaluations, inventories, and tests.

Prepared student progress reports and assessment reports as required by administration.

Prepared documents and reports necessary to facilitate parent teacher conferences or other meetings requested by parents or school administration

Worked with students of varying abilities assigned to the classroom, including those with

learning exceptionalities.

Kids are Fun Montessori Home Day Care

Lead Teacher

Houston TX Jan 2010 to April 2014

As a young mother, I provided a nurturing, safe and welcoming environment for 2-4 years old.

Montessori materials and extensions were explored.

Additional responsibilities included all phases of business operation, including marketing, bookkeeping, office administration and supervision of one part-time employee.

Children’s Heaven

Teacher

Sugar Land, TX Sept 2006 – July 2007

Responsible for leading a classroom of 4-6 years old (left this job because of child birth).

Trained support staff.

Planned, prepared and maintained all units of study – including Montessori materials,

thematic units, library books, etc

Established and maintained classroom true to the Montessori philosophy, paying

Implement and update curriculum as student needs dictate

Carefully observed and kept daily records on each student’s individual progression

through the classroom

Communicated via newsletters (email) with parents about their children’s school lives every week and educate parents in Montessori philosophy

DHA Montessori

Montessori Teacher Assistant

Karachi, Pakistan Jun 2005 to July 2006

Assisted in teaching children 3-5 years old.

Prepared and created lesson plans and classroom materials.

Experience led to co-teaching the last year.

Assisted with parent-teacher conferences.

SUMMARY OF QUALIFICATION

Detail-oriented Patience and self-control

Effective communication Ownership and responsibility

Early childhood development Time management

Montessori philosophy Emotional support

Conflict resolution techniques One-on-one attention

Goal setting Calm and patient

Bilingual Product Knowledge

Problem solving Digital Literacy

EDUCATION

Bachelor of Arts (University of Punjab, Lahore Pakistan)

AMI Montessori Diploma (Karachi, Pakistan)

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