Ghadah Al Ameri

Experience

October **** – December 2017

Specialist Employee Services • Al Fahim Group

April 2011–September 2015

HR Operations Officer • Al Fahim Group

December 2008 –April 2011

Human Resource Assistant, Employee Relations and Manpower sum Human Resource Officer • Al Fahim Group

August 2005 –November 2008

Public Relation Assistant sum Public Relation Officer • NPCC (National Petroleum Construction Company)

May 2003 –June 2005

Receptionist and Secretary • ACE International Consulting Engineers Company

Education

High Secondary (Science), Abu Dhabi - UAE

Languages

Arabic

English

Personal Information

Birth Date: 1st January 1982

Gender: Female

Nationality: Yemen

Marital Status: Single

Abu Dhabi

UAE

009**-*********

adrkh7@r.postjobfree.com

Employment History

Specialist Employee Services

at Al Fahim Group – Abu Dhabi, UAE

(October 2015 – December 2017)

Achievements and responsibilities:

HRIS System (Oracle): Oversee, maintain and update employee records in Oracle including promotions, transfers, organization structure updates, leaves, employee self service etc. Provide Oracle Self Service orientation for the new joiners during the induction process and support in compiling user manuals accessed through Alfahim group portal.

Employee Services: Prepare and issue various letter on request and approval to the employees like Employment letter to Embassy, promotion letters, transfer letters, fuel subsidy and mobile allowance letters. Manage monthly T&A rollover and process. End of Service calculation, review and confirmation

(from Finance) for final settlement clearance, annual leave administration and air ticket settlement.

Pension: Ensure all UAE and GCC nationals are enrolled under pension scheme. Follow up action with finance and various pension authorities for UAE AND each GCC country.

Reports: Prepare as required comprehensive reports for business units and line managers extracting data from Oracle Time & Attendance and success factors to facilitate staff attendance evaluation, disciplinary profiles, employment history, Overtime/deductions, SLA etc.

Team Support: Support the line manager in coaching and training of the new team members. Step in during the absence of line manager. Provide guidance and support during critical tasks being handled.

Employee Services Specialist will be closely working with the HR team, Payroll and IT to ensure prompt and efficient delivery of HR operational services to the stakeholders with 1100 active employees in Al Fahim Group.

HR Operations Officer

at Al Fahim Group – Abu Dhabi, UAE

(April 2011 – September 2015)

Achievements and responsibilities:

Enter and maintain new employee detail in Oracle HRMS, process life & medical insurance for new joiners.

Ensure smooth and timely functioning of all Operational activities, i.e. entering salary details, leave administration, transfers, promotions, issue memorandums.

Prepare Exit documents and End-of-service settlements for departing employees.

Calculate end of service benefits of departing employees based on resignation, retirement, redundancy, termination.

Updating and maintaining the Time & Attendance records of employees and preparing monthly T & A reports for concerned Department heads and Finance Department.

Compiling reports related to T&A, i.e. full day absence report, Overtime data, error report, etc

Prepare Probationary period / Promotion appraisals and subsequent confirmation formalities

Evaluating of recommendations, Annual increment/promotion letters for the group and subsequent system update

Assist superior in preparing the list of Employees entitled for Annual Long Service awards

Supports the superior with compiling data and preparing reports related to annual air ticket, medical insurance, etc

Maintaining and updating employee hierarchy in Oracle HRMS

Handling queries & data verifications from various internal and external customers like banks, legal offices, etc

Thorough review of HR Operations Process on periodical basis to identify the bottlenecks and ensure hassle free transactions.

Review the process with other division in Hr & Admin to ensure smooth workflow & Documentation of standard procedures

Ensuring that all the functions are complying with company’s policies and UAE labor laws

Ensuring all issues concerning employee settlements adhere to UAE Laws/company policies.

Supports superiors with accurate data for major management decisions

Oracle HRMS self service implementation and provide assistance to employees.

Establish and maintain Service Level Agreement

Review and enhance T & A process

Printing Staff ID card & activating in T & A system

Handling queries relating to Smart system

Identify effective means of processing data from T & A system to Oracle and minimize manual inputs

Ensure accuracy in day-to-day tasks

Maintain confidentiality of staff information

Enhance quality of service and ensure end user satisfaction

Extend complete support to team for transformation into a productive, motivated, goal oriented work group

Applying industry’s best practices

Human Resource Assistant, Employee Relations and Manpower sum Human Resource Officer

at Al Fahim Group – Abu Dhabi, UAE

(December 2008 – April 2011)

Achievements and responsibilities:

Obtains and updates budget confirmation for new, replacement and vacated positions for all business units.

Sources applicants from online and walk in databases to identify suitable candidates for approved vacancies.

Identifies potential local and overseas recruitment agencies, reviews and assesses recruitment agency profiles and recommends potential agencies for contractual services.

Liaises with recruitment agencies as necessary to source appropriate candidates within a set time line.

Screen s CVs and conducts initial phone interviews. Liaises with business unit managers and shortlists candidates for further interviews. Schedules face-to-face interviews between candidates and representatives from the business units.

Conducts or coordinates required testing prior to the interviews to establish competency levels of the applicants.

Together with the business unit manager, conducts selection interviews and contributes to the selection decision. Records clear rationale for each selection decision.

Ensures clear and timely communication with candidates and recruitment agencies throughout the recruitment and selection process.

Arranges airline and hotel bookings for all overseas interviewees.

Ensures internal equity by doing internal comparison against benchmark positions.

Supports the HR Specialist by preparing and issuing offer letters.

Creates new employee files and ensures all documentation is complete and in compliance with HR policies & procedures.

Prepares all required documentation related to the hiring process in a timely and accurate manner.

Provides timely notification of completion of the hiring process to the HR Manager and business unit head.

Coordinates new staff induction program to welcome new employees to Al Fahim Group.

Prepares memos, letters and other forms of correspondence and submits the same for approval.

Records all incoming and outgoing departmental correspondence.

Submits required reports to HR Manager, Employee Relations & Manpower.

Public Relation Assistant sum Public Relation Officer at NPCC (National Petroleum Construction Company) – Abu Dhabi, UAE

(August 2005 – November 2008)

Achievements and responsibilities:

Preparing & completes in Arabic/ English, the necessary forms, such as Application for issuance, renewal and cancellation of employment visas, visit visa, security passes and required visas for travel abroad.

Completes various forms for Security Officer Approval, including security passes and

employment forms.

Ensures the collection, safe keeping and delivering of passports and other important

documents between the relevant Government departments and the Personnel Department.

Preparing the Invoices for immigration applications for accounts section to pay the same.

Works within a well-structured environment with clear reporting lines and a clearly defined job role and accountabilities.

Compiling Personnel documents of new employees.

Arrange and assist PRO’s to facilitate of various applications for respective Government

departments and foreign embassies is of paramount

importance and therefore the establishment and maintenance of excellent obtaining and submitting required documents with these offices makes up the main thrust of this position.

Updating Access database and monthly newly joining employees report and summit the same to security Officer – government sector.

Liaising with recruitment Section and Personal Section

(Passports Keeper) to follow-up the required documents to obtain renewal and new employment visas.

Handling correspondence as and when required.

Keeping proper record of documents.

Receptionist and Secretary

at ACE International Consulting Engineers Company – Abu Dhabi, UAE

(May 2003 – June 2005)

Read and screened incoming mail and reports. Greeted visitors and handled their requests.

Receiving incoming mails, sort’s registers receipt, and stamps date. Prepares outgoing mail for dispatch and maintains daily master file of incoming and outgoing correspondences.

Maintaining and updating a comprehensive filing system, including files such as business

correspondence, reports, telexes, circulars, local and foreign addresses, and telephone numbers.

Training and Certificate

Personality of Enneagram

Training Institute: Telecommunication Regulatory Authority Date Attended: 17th November 2020

Finance for Non Finance

Training Institute: Telecommunication Regulatory Authority Date Attended: 20th July 2020

Introduction to Business Model Canvas

Training Institute: Telecommunication Regulatory Authority Date Attended: 6th July 2020

Project Management Fundamentals Course

Training Institute: Telecommunication Regulatory Authority Date Attended: 1st July 2020

Creative Thinking Course

Training Institute: Telecommunication Regulatory Authority Date Attended: 29th June 2020

Digital Transformation and People Transformation Course Training Institute: Telecommunication Regulatory Authority Date Attended: 29th June 2020

Social Engineering (Hacking Your Minds) Course

Training Institute: Telecommunication Regulatory Authority Date Attended: 25th June 2020

Crisis Management Course

Training Institute: Telecommunication Regulatory Authority Date Attended: 23rd June 2020

Initiative and Decision Making Course

Training Institute: Telecommunication Regulatory Authority Date Attended: 23rd June 2020

Invest in Your Time and Discover Your Passion Course Training Institute: Telecommunication Regulatory Authority Date Attended: 22nd June 2020

Agility Course

Training Institute: Telecommunication Regulatory Authority Date Attended: 22nd June 2020

Critical Thinking, Analysis of Argument Course

Training Institute: Telecommunication Regulatory Authority Date Attended: 22nd June 2020

Becoming a Successful Entrepreneur

Training Institute: Telecommunication Regulatory Authority Date Attended: 22nd June 2020

Self-Management Course

Training Institute: Telecommunication Regulatory Authority Date Attended: 20th June 2020

Human Resources Course

Training Institute: Open Universities Australia

Date Attended: February 2018

Management for a Competitive Edge Course

Training Institute: Open Universities Australia

Date Attended: January 2018

Business Planning Essentials: Preparing a Business Plan Training Institute: iGrow (Driving my career forward) Date Attended: March 2015

Recognizing and Diagnosing Problem Performance

Training Institute: iGrow (Driving my career forward) Date Attended: March 2015

Competency - Based Behavioral Interviewing

Training Institute: Phoenix Consulting

Date Attended: September 2014

MS PowerPoint XP Advanced

Training Institute: Al Khawarizmi International College Date Attended: February 2009 (9 hours)

MS Excel Advanced

Training Institute: Al Khawarizmi International College Date Attended: February 2009 (9 hours)

Visio 2007 (Training)

Training Institute: Al Khawarizmi International College Date Attended: February 2009 (12 hours)

Dealing with Difficult People

Training Institute: Xpert Learning, Knowledge Village Date Attended: July 2007

Microsoft Office 2003: Advance Word

Training Institute: Xpert Learning, Knowledge Village Date Attended: July 2007

English Typing

Training Institute: Sara Institute of Science & Technology Date Attended: October 2003

Introduction to Computers, Word, Excel, PowerPoint, Internet Training Institute: Sara Institute of Science & Technology Date Attended: October 2003

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