Personal Assistant Customer Service

MICHELLE M RICHARDS

**** *** *******, **********, **

***** 301-***-**** **************@*****.***

OBJECTIVE

To obtain a position in the Customer Service/Hospitality industry where my personality, experience and skills will work for the company. SKILLS & ABILITIES

· Customer Service

· Strong organizational skills

· Fast Learner

· Energetic work attitude

· Listening skills

· Bilingual (Spanish/English)

EXPERIENCE

Jan 2022-

May 2022

Sept 2012-

Jan 2022

BILINGUAL ADMINISTRATIVE ASSISTANT, RILEY & NGUYEN ACCOUNTING & TAX SERVICES, FALLS CHURCH, VA (SEASONAL)

*Scheduling clients appointments and calls

*Manage phone calls & Correspondence (e-mails, packages, reminder calls etc.)

*Create,scan and file clients file folders

*Track office supplies and place order when necessary

*Maintain front office area

PERSONAL ASSISTANT/CAREGIVER, NINA A. STRAIGHT (Writer) WASHINGTON, D.C

· Schedule meetings and manage calendars

· Answer phone calls and emails and take messages

· Take accurate and comprehensive notes at meetings

· Help with daily time management

· Run errands as requested

· Plan travel, including flights, accommodation, and ground transportation

· Draft correspondence such as emails and letter

Jan 2010-

March 2012

SALES ASSISTANT, FRAITES AUTO PARTS

· Help with sales, organize/stock all merchandise and delivery orders.

· Greeting and serving customers as they enter the store.

· Handling complaints or forwarding serious issues to the manager on duty.

· Conducting customer transactions.

· Organize and replenish the supply of stock on the shelves.

· Assisting with store deliveries.

· Advising and assisting customers.

Jan

2010-March

2012

CONCIERGE, ARCHSTONE SMITH– Washington, D.C

· Responsible for handling customer accounts inquiries, accurately providing information to ensure resolution of product/services complaints and ensure customer satisfaction.

· Ensured that customers were satisfied with company products and services by doing purchase follow up calls.

· Handled residents’ complaints, maintaining a positive attitude.

· Greeted customers upon entrance and handled all cash credit transactions.

· Answering multi-line phones.

· Monitoring 7 security cameras.

· Coordinate events and speaking engagements.

EDUCATION

1997 I.C.P.R JUNIOR COLLEGE, SAN JUAN, PUERTO RICO Degree: ASSOCIATE IN BUSINESS ADMINISTRATION & TOURISM 1995

LORENZO VIZCARRONDO, CAROLINA, PUERTO RICO

Degree: GENERAL COURSE

REFERENCE

Fabiola Urquidi (Riley & Nguyen Tax & Accounting Services) Tax Preparer\Translator

571-***-****

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