E-Mail: firstname.lastname@example.org / T 862-***-****
Sales Manager with extensive, progressively responsible and successful retail experience; a results- driven producer skilled at managing a department implementing and monitoring goals, training and developing staff, handling multiple projects to timely completion, interacting positively with customers, and ensuring quality results in all work, seeks a position that fully capitalizes on my skills and ambitions while providing further career growth and advancement potential as merited. ATTRIBUTES
PROVEN MANAGEMENT/ OPERATIONAL SKILS
CONSISTENT PRODUCER / QUICK TO LEARN
ORGANIZED PLANNER / DECISIONMAKER
MULTI-TASKING TEAM LEADER
EFFECTIVE COMMUNICATOR / NEGOTIATIOR
INTERRACT PRESITIVELY AT ALL LEVELS
Owned, Herbal Tea Stick Company - Istanbul /Turkey
(12/19 - 12/20)
Store Manager / Assistant Store Manager, Victoria s Secret - Mall of Istanbul /Turkey
(05/14 - 05/17)
Delivered exceptional customer and associate experiences to grow top line sales.
Leaded store performance through our core values of The Customer Rules.
Responsible of driving a total store results in sales, shrink, turnover, and Payroll management in absence of Store Manager.
Personally demonstrated and provided coaching to total store through selling behaviors and building customer loyalty.
Direct Report: Managers, Supervisors, Sales and Support Generalists Success.
Scheduled all brand’s initiatives and strategies (Sales Education, Launches, Events, Brand promotions, Product training).
Executed store opening and closing procedure and recovery.
Inspects payroll coding for accuracy, making daily, monthly decisions to manage labor plan.
Executed all workforce management requirements including; schedule creation, entering in events/ fixed schedules, editing and posting.
Inspects associate availability, scheduling practices, zoning of total store and approves all associates request off.
Own understanding shipment visibility to ensure payroll is scheduled to meet product flow demands and adjust schedules.
Display understanding of how all roles work for the good of the team.
Demonstrated the ability to improve customer satisfaction and drive customer loyalty.
Training in The Dubai Mall in Dubai, UAE (04.14) Sales Manager, BLOOMINGDALE’S - Willowbrook, NJ
(03/07 - 01/12)
● The Home Store & The Registry (01/11 – 01/12)
● Sutton Studio, Special Sizes & Intimate Apparel (05/09 - 01/11)
● The Men’s Store (03/07 – 05/09)
Maintain a strong floor presence to drive selling efforts, modeling service behaviors to reinforce the service imperative and insure consistent adherence to the service standards.
Act as leader and motivator to the sales team by modeling, training, coaching and reworking selling behaviors.
Provide consistently coaching to ensure continuous improvement to the selling skills of team and recognize.
Provide ongoing education to the selling team to increase product knowledge.
Communicate merchandise opportunities.
Develop client events that provide opportunities to build relationships with clients and generate selling volume and repeat business.
Implement, and ensure adherence to company policies and procedures.
Train and evaluate staff, prepare monthly strategies for all department employees.
Analyse previous day sales records for accuracy prior to communicate with my team.
Monitor inventory ensure professional presentation of the sales floor and that the department is merchandise properly to company standards.
Manage escalated customer issues; promote the highest level of professional customer service. Executive Management Trainee, LORD & TAYLOR - Willowbrook, NJ
(02/05 - 05/05)
Trained in all areas of management while overseeing operations in an assigned department. Area Sales Manager, Intimate Apparel, Swimwear & Coats - Ridgewood, NJ
(05/05 - 02/07)
Initially hired as a full time Sales Executive Management Training by this major national retailer. After completing training, was offered permanent employment and subsequently selected the company’s Executive Management. There after, progressed to Sales Executive at large stores with great volume and responsibilities.
Implemented goals and sales plans and ensured attainment of assigned targets.
Coordinated all type of promotional events designed to build to build sales.
Provide hiring input and trained and evaluated new staff; administered performance reviews.
Organized floor displays and merchandised products for optimum consumer appeal.
Promoted a team concept with employees; discussed goals with associates to ensure plan attainment.
Analysed sales figures and re-merchandise the selling floor to enhance sales. Assistant Store Manager, CHICO’S - Edgewater, NJ
(02/04 - 02/05)
Supervised associates engaged in sales, inventory receipts, reconciling cash receipts, or in performing services for customers. Prepared weekly schedules to ensure proper floor coverage within fiscal guidelines; reviewed time sheets and other payroll documentation for accuracy.
Assist in recruiting, hiring, and development of store associates; interprets Key Performance Indicator. Reports and delivers coaching as needed; provide feedback to Store Manager for associate performance appraisals and evaluations.
New York Institute of Technology, International Business, BA, Manhattan, NY (01/96- 05/00) SKILLS
Computer literate in Microsoft Word, Excel, Outlook, PowerPoint, Windows Explorer and Networking support XP and Vista knowledge.
Motivated · Hard · Working · Sophisticated · Enthusiastic · Organized · Dedicated · Focused · Positive
Professional references provided upon request.