Service Representative Customer

Tichinia Johnson

Baltimore, MD 443-***-**** ***************@*****.***

Linked In https://www.linkedin.com/in/tichinia-johnson-a2290421a/ EDUCATION

NEW SPIRITUAL FOUNDATION CHRSITIAN ACADEMY Baltimore, MD High School Diploma Graduated 2018

WORK EXPERIENCE

ADECCO STAFFING

Customer Service Representative, Flex Service Representative Hanover, MD

● Process and Create Automobile Rental Accounts November 2021- April 2022

● Increase Business Revenue by upselling car rental products to customers

● Organized & Clean O fice Area while maintaining Covid-19 cautions and procedures AEROTEK STAFFING Hanover, MD

Customer Service Representative January 2021- September 2021

● Engage with customers by telephone to Enroll and Cancel Medical Insurance.

● Escalate claims and accounts to the Health Department for further evaluation.

● Correspond with insureds and/or other insurance agents to obtain information or inform them of account statuses.

SAM’S CLUB Severn, MD

Member Frontline, Customer Service Representative September 2020- January 2021

● Receive payments for membership and or other services by cash, check, credit or debit.

● Assisted with issuing refunds, credits and or change from customers.

● Increase Business Revenue by upselling additional products to customers HGS HEALTH CARE El Paso, TX

Customer Service Representative, December 2018- August 2019

● Review and Clarify Prescriptions with members to appropriate the correct Tier for Pricing.

● Addressed all changes on member information and submitted any necessary forms for completion.

● Engage with Members by telephone & answering phone calls in a timely manner. TACO BELL Towson, MD

Team Member, August 2017- October 2018

● Maintain sanitation, health, and safety standards in work areas.

● Assisted other team members with orders to maintain speed and quality service.

● Communicated with customers to verify and receive order placements. CHIPOTLE MEXICAN GRILL Rosedale, MD

Crew Member March 2017- September 2017

● Verified and Completed food orders from guests

● Receive accepted payment methods from guest for food and service

● Organized work area to maintain sanitation, health, and safety standards LEADERSHIP EXPERIENCE

AMAZON INC Sparrows Point, MD

Warehouse Associate February 2020-September 2020

● Replace damage and unmarked goods from shipping

● Coordinate employees into stations to operate warehouse

● Receive and count stock items, and record data manually or using a computer. TACO BELL Linthicum, MD

Manager August 2019- February 2020

● Direct Employees into appropriate work stations to have a successful shi t

● Train new employees on each workstation while administering company policies

● Communicated with guests and employees to run speed and food quality. SKILLS

● Native in English Language

● Health and Safety Management

● Process Improvement

● Client Relationship Building

● Advanced in Microso t( O fice, Teams, Excel, Powerpoint,)

● Advanced in Amazon Workspace

● Customer Relations

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