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Customer Service Pharmacy Technician

Canton, TX, 75103
June 29, 2022

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*** ******* **, ******, *****, ***03, US + 903-***-**** +

Professional Summary

1am Nationally and State of Texas certified



Regulatory guidelines and policies governing fraud, waste, and abuse are well-understood.

Motivated individual.

Dedicated to providing the highest possible level of patient care.

Customer service specialist with 22] years of retail pharmacy experience who is dedicated and detail-oriented.


Experienced Pharmacy Technician with extensive knowledge of all aspects of pharmacy operations, eager to contribute her skills and knowledge


e Team collaboration © Staff development

© Data entry © Assisting pharmacists

© Drug inventory management © Prepare bubble packs

© Manual and automated medication dispensing © Patient confidentiality

© Updating medication histories © Advanced math skills

© Regulatory compliance © Receiving incoming supplies

© Medicare and Medicaid process © Drug storage procedures

© EDA Drug Safety Guidelines © Processing payments

Pharmacy and customer records management © Multitasking

© HIPAA © Patient education and counseling


High School - 2000

Canton High School - Canton, TX

Work History

Certified Pharmacy Technician - October, 2000 to June, 2022

Peace Pharmacy - Canton, TX

[am a certified pharmacy technician with 22 years experience.

© Checked medication dosages, refill authorizations, and patient information with prescribers.

Was in charge of receiving and verifying incoming drug inventories, as well as reporting any discrepancies to the lead pharmacist.

Checked medication dosages, refill authorizations, and patient information with prescribers.

Mixed various pharmaceutical preparations according to written prescriptions.

Assisted the pharmacist in clearing problematic prescriptions and answering customer questions to keep the pharmacy running smoothly.

Was in charge of pharmacy inventory management, which included accurate medication ordering, returns, and inter-store transfers.

Was in charge of retrieving, counting, and measuring drugs, as well as capping and uncapping vials and bottles.

Double-checked patient information and billing information.

Was in charge of medication stock management, which included counting, labeling, and maintaining controls.

Provided friendly customer service at the prescription drop-off and pick-up counters.

Vaccinated people against influenza, pneumonia, and Zostavax.

Immediately forwarded all doctor's calls and customers’ medical questions to the on-duty pharmacist.

Compiled information about the customer's demographics, allergies, and medical history.

Kept proper inventory levels, rotated stock, and complied with prescription drug recalls right away.

Handled a high volume of order requests from nurses, doctors, and pharmacists while answering a multi-line phone.

Received, reviewed, dispensed, and labeled over [Number] prescriptions every day with expert accuracy.


Was in charge of managing inventories, rotating stock, removing expired or damaged drug products, and resolving drug count discrepancies.

Resolved non-routine issues like third-party billing, computer system and customer service issues.

Worked closely with pharmacists and used medication input software to safely and accurately dispense medication.

Double-checked and double-verified customer and insurance provider information.

Followed state and federal record-keeping guidelines for legend drugs and controlled substances.

Processed cash register transactions for new and refilled prescription orders quickly and efficiently.

Assisted pharmacist with clearing a high volume of problem prescriptions and customer questions to maintain optimal team efficiency.

Helped with pharmaceutical preparation, distribution, and storage.

Gave customers crucial information and advice about drug interactions, side effects, dosage, and proper medication storage.

Ordered medication, pharmacy, office, and restroom supplies on a regular basis.

Maintained a pleasant and professional demeanor with all customers and employees.

Kept the pharmacy shelving and work areas clean and organized.

Communicated with doctors’ offices directly over the phone, fax, and email.

Worked with computerized and automated systems for dispensing medications and editing new patient profiles.

© Answered incoming calls and provided answers to customers and healthcare providers’ questions.

© Followed all workplace safety and customer confidentiality regulations.

© Created new customer profiles and updated changes such as demographics, allergies, and new medications in pharmacy computer systems.


© Certified Pharmacy Technician (CPhT)

© First Aid/CPR Certified

© Certified by the Pharmacy Technician Certification Board (PTCB)

@ Immunization Certified

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