Personal Assistant Customer Service
Resume:
Tina Hall
Seeking a company that I can be an asset and share my knowledge and experience while
learning, and being a successful employee, team player, leader, and coach. To achieve and maintaining a leadership role and good rapport with employees, company, and it's clients/ customers.
Knoxville, TN 37912
********.****@*****.***
• Dependable
• Great work ethic
• Punctual
• Team Player
• Self Motivated
• Leadership
• Organized
• Detail Oriented
• Integrity
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
PCA Personal Care Assistant
Gregg Home Services - Knoxville, TN
November 2018 to December 2021
Look after a Dementia patient for to be able to stay in home. Cooked, cleaned,did the laundry,ran errands and a numerous of other chores. Made sure her meds were properly administered and at the appropriate times. Also made sure was at all Dr appts. Maintaining and keep up of the animals that residing in the home. Overseeing all maintenance work on home and vehicle. Branch/Regional Manager
Quick Loans - Cleveland, TN
April 2014 to November 2018
Coached, supported, and trained staff in 7 finance offices bringing each office from almost bankruptcy to
#1 in the company then maintaining all 7 offices in the top 10 offices. In order to achieve that I brought the proper people together to make a successful team while reconditioning customers and setting achieving and maintaining company goals and guidelines while still following the company's and state policies. I wrote loans (approvals and denials),credit reviews,skip tracing, collections,field chasing,coached and trained staff to become successful as a team and as leaders individually. Branch Manager
SMC Covington Credit - Alcoa, TN
April 2010 to March 2014
Coached a staff of 4 in a finance company office. Trained, built,and maintained a successful team and office to #1 in the company multiple times. Trained staff on collections,marketing,skip tracing,field collections,credit reviews,approval and denials of loans, setting and maintaining goals. Maintained a successful team while providing excellent customer service and leadership skills. Lead by example to create good morale, leadership, and a positive winning atmosphere. Manager
Hardee's - Maryville, TN
January 2008 to March 2010
Overseen a successful team of up to 20 to exercise excellent customer service and providing a good quality fast food in a busy atmosphere. Hired,trained,and lead each employee to follow guidelines and goals set forth from the company and the state requirements. Along with working schedules,audits, truck deliveries, complaints,positive reinforcements, and daily reports. Senior Supervisor
Clayton/Vanderbilt Mortgage - Maryville, TN
May 2000 to January 2007
Supervised and coached a team of up to 17 team members for collections, skip tracing, bankruptcies, charge offs, P/L reports, credit review for potential customers, credit approvals and denials, setting hitting and maintaining company goals monthly quarterly and yearly while maintaining a top team with excellent customer service skills. While leading by example maintained a top producing successful team. Education
Associate's degree in Criminal Justice
Tennessee Tech University - Knoxville, TN
April 2007 to May 2009
Associate's degree in Paralegal
Pellissippi State Community College - Knoxville, TN May 2004 to May 2006
Skills
• Credit Analysis (10+ years)
• Alzheimer's Care (4 years)
• Dementia Care (4 years)
• Legal Research (3 years)
• Senior Care (4 years)
• Meal Preparation (10+ years)
• Laundry (10+ years)
• Case Management (3 years)
• Developmental Disabilities Experience (3 years)
• Underwriting (4 years)
• Writing Skills (10+ years)
• Caregiving (6 years)
• Legal Drafting (2 years)
• Home Care (5 years)
• Personal Assistant Experience
• HIPAA
• Medication Administration
• Office Management
• Proofreading
• Human Resources
• Microsoft Outlook
• Social Work
• English
• Transcription
• Adobe Acrobat
• Negotiation
• Supervising Experience
• Accounts Receivable
Certifications and Licenses
ServSafe
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