Medical Assistant Customer Service

JB Jeraka Bennett

PERRY, FL ***** 850-***-**** **************@*****.***

PROFESSIONAL

SUMMARY

Customer-oriented General Manager with 15 years of experience focused on increasing revenues and expanding margin. Adaptive and deadline-oriented consistently executes and completes multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. SKILLS Project Management

Human Resources Oversight

Hiring and Onboarding

Administrative Management

Department Oversight

Management Team-Building

Problem Anticipation and

Resolution

Microsoft Outlook

Business Management Principles

Cost Management

Business Leadership

Performance Monitoring and

Evaluation

Customer Service

Sales Activities

Sales Tracking

Sales Promotion

Microsoft Office

Sales Team Development

Results Summarization

SAP

Negotiation

WORK HISTORY GENERAL MANAGER 10/2007 to CURRENT

Ulta Beauty Inc. Tallahassee, FL

Managed budget implementations, employee reviews, training, schedules and contract negotiations.

Developed and maintained relationships with customers and suppliers through account development.

Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.

Implemented operational strategies and effectively built customer and employee loyalty.

Drove year-over-year business growth while leading operations, strategic vision and long-range planning.

Set, enforced and optimized internal policies to maintain responsiveness to demands.

Enhanced operational efficiency and productivity by managing budgets, accounts and costs.

Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency

Reduced corporate risk by managing shrink processes and controlling inventory levels.

Applied performance data to evaluate and improve operations, target current business conditions and forecast needs.

Developed effective business plans to align strategic decisions with long-term objectives.

Assessed reports to evaluate performance, develop targeted improvements and implement changes.

PHLEBOTOMIST TECHNICIAN, MEDICAL ASSISTANT, 01/1997 to 09/2007 NUCLEAR MEDICINE TECHNICIAN

Medical Field Port St. Lucie, FL

Ambulated, turned and positioned patients.

Compiled necessary documents for surgical billing packages. Ordered and prepared reagents and supplies.

Tested and recorded blood glucose levels.

Obtained all prescribed laboratory testing.

Arranged surgeries with surgical center, confirming times with patients and preparing admission and consent forms.

Prepared initial patient charts for admission.

Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.

Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.

Spoke with patient to gather information for lab records, reduce fear or anxiety and optimize cooperation.

Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.

Taught patients about medications, procedures and care plan instructions. Followed physician orders to correctly administer therapeutic phlebotomy. EDUCATION Nuclear Medicine Medical And Nuclear

Indian River State College, Ft. Pierce, FL

Contact this candidate