Director of Nursing
Resume:
PROFESSIONAL SUMMARY
Dedicated leader versed in all aspects of business operations with a total of 20+ years of management experience, including 12 years of healthcare leadership. I am a detail-oriented leader with the ability to motivate, develop, and engage those around me. Achievements include: decreased colleague turnover, increased throughput and revenue, and successfully built community relationships.
PROFESSIONAL EXPERIENCE
Saint Francis Healthcare, Cape Girardeau, Missouri 2017 - Present
Saint Francis Medical Center is a 308 bed, large community hospital that provides all services, to include the only Trauma center between St. Louis and Memphis, TN. The catchment area for Saint Francis includes five states and approximately 715,000 lives.
Director of Nursing – Emergency & Trauma Services
Reporting to CNO; Scope of Practice has included: 240 ftes, Oversight for Emergency and Trauma, ICUs, Covid, Family Birth Place, Pediatrics, Inpatient Dialysis, Emergency Management, and Providers: ED, Hospitalist, Intensivists, and Neonatologists
Responsible for patient flow and care management across the Hospital from Emergency department visit through inpatient discharge
Overhauled the Professional Advancement Program for Nursing, expanded to include other job classes
Daily operations and oversight for all departments, 266+ employees which includes providers
oPolicies and Procedures, Budgets, Performance Improvement, Recruiting, and Strategic Goals
oAnnual operational budget management for all departments with significant cost cutting efforts in each budget
Process Improvements- emergency department, hospitalist group, ICU, Covid, and Admissions
oED: Decreased LOS by 27.1 minutes for admissions, decrease discharge times by 21 minutes, decreased LWBS by 3.0%
oDecreased bed availability times for inpatient by 25 minutes
oDecreased inpatient discharge times by 3 hours
oImplemented Code Blue narrator in ICU and real time audits for Codes in the inpatient side
Increased trauma services by 88.5% between 2017 and 2019
As part of the Senior Leadership Team- helped plan, implement, and meet annual strategic initiatives and goals
oFocused on quality, safety, and daily performance improvement metrics
Responsible for all Emergency Management and Disaster activities for the organization and working with community for awareness and safety
Coordinator for Press Ganey and STARR
Successful Surveys: Joint Commission- 1/2020, CMS- 3/2020, Trauma re-designation- 10/2019, Trauma- July 2021
Intermountain Healthcare System, Murray, Utah 2014-2017
The flagship hospital for Intermountain is a 507 bed tertiary center. This is the largest and busiest hospital in the State with a 57 bed Emergency Department- Level 1 Trauma center with 93K ED visits annually.
Nurse Manager 5 - Emergency Department
Reported to Regional Director; FTEs 230; Oversight for the Emergency department to include budgetary responsibility- P&L, Worked hours/UOS, etc. Worked directly with the ED Medical Director for physician engagement and daily performance measures (contracted group).
Led the daily operations to include operational expense budget, staffing, education/training, and crucial conversations
Achieved a 1.4% budgetary reduction for the 2017 budget
Fully staffed the department and reduced turnover by 34% down to 5%, increase employee morale and staff engagement by 39%.
Decreased current length of stay in the ED by 30 minutes and decreased left without treatment by 2.4%.
Successful ACS Accreditation for Level 1 trauma center
Successfully built and maintained inter/intra-hospital relationships to include local EMS agencies
Solidified and sustained core leadership councils; a leadership structure within the department
Planned and prepared for implementation of a system wide EMR- Cerner/FirstNet
Patient care as needed.
Cox Healthcare, Springfield, Missouri 2010-2014
Cox South hospital is a 596 bed tertiary center. Level 1 trauma center providing care for a very large area to include Arkansas and Kansas.
Clinical Educator
Reported to Administrative Director; FTEs 115; Oversight for all clinical education and filled in as supervisor when needed.
Clinical education for ED/Trauma employees, new & ongoing continuing education, certifications, skill labs, and employee coaching & accountability plans
Cerner ED FirstNet- Trainer and super user- design/build/implementation
Patient care- 12 hours per week
Hazmat- Coordinator/Instructor- MHA Regional Training Center
Auto-Magic Carwash, Springfield, Missouri 1999-2009
Full service carwash, providing a revenue from Express Detail service in excess of 125K per month.
Division Detail Manager
Reported to Regional Division Manager; FTEs 54; Direct oversight for three locations to include staffing, equipment and supply costs, P&L for each location, and customer satisfaction.
Oversight of three locations: Staffing, Daily revenues, and Quality control
Daily Operations: Implementation of new strategies to increase revenue, decrease costs, and provide a better product
Control of inventory and productivity costs
Increased sales by 55% to the highest monthly revenue in the history of the organization
Equipment maintenance and department upkeep
Customer Satisfaction
SPECIAL ASSIGNMENTS
Missouri Organization of Nurse Leaders
Missouri Hospital Association for Emergency Preparedness and Safety Committee
EMAC/COAD for Region E
South-East Missouri Health Care Coalition- Hospital Liaison
EDUCATION
Bachelor of Science, Nursing GPA 3.81
Missouri State University, Springfield, MO
Board Certified Emergency Nurse Expires 10/2024
CERTIFICATIONS & TRAINING
Leadership classes:
oPerformance Improvement Academy (Six Sigma, Lean, 8S)
oFoundations of Extraordinary Leadership
oLeading Change
oCQI Daily Management Training
oCrucial Conversations
o5S Training
oMissouri Nurse Preceptor Academy
CEN, ACLS, BLS, TNCC, ENPC, STARR Coordinator/Trainer, HAZMAT-Coordinator/Instructor
HONORS
Vice President’s Award of Excellence- 2017
IHC- Leader of Excellence Award- 2015
Daisy Award Nominee- 2012
Eagle Scout Award
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